"Fraudulent website"

I would give zero because Rehlat is a fraud, do not make any purchases or reservations on this site. On the 26th of December 2022 I made a reservation for a hotel for New Year's Eve, the amount was deducted from my account and immediately afterwards I received a message from the website in my email saying that the payment had been made but that there was a problem with the reservation, a problem that was not resolved and that in order to resolve it, they asked me for more money with a new amount, which I did not do and asked for a refund of the money I had already paid. They said it would take about 10 business days for the return to be completed. Until today, the 14th of February, and after many contacts, the return of the €283 has never been made, they are always making the excuse that there was a problem with the return and that they are going to contact the department that manages returns. So think carefully before making any purchase on this site.
Rehlat reference number: RGL1244868

"Still waiting for refund."

I booked two hotel rooms for two nights on the 6th January 2023, unfortunately I had to cancel the booking on the 11th January. this booking came with free cancelation up until the 5th March 2023[still valid]. I have not received a refund or any acknowledgement from this company. I have tried several times to make contact through their automated service but not refund or response. Booking ID:1285836

"I booked a ticket from Dammam to Jeddah…"

I booked a ticket from Dammam to Jeddah with booking 4116642 on Nov 29, 2022. They cancelled the ticket after getting the confirmation then asked me to pay extra money to continue with the ticket booking, when i said no they cancelled it and till date no refund saying will be done in a week but its been 3 months now. People should take them into consumer court to close this fraud copmany.

"Cauchemar"

Puisque vous allez enlever mon avis car je ne vous ai pas envoyé dans les délais les références et document concernant mon « voyage ».
Je le remets en ligne.
Nous avons pris un hôtel via Rehlat cet été et l’hôtel était surbooké. Aucune resa à notre nom. En revanche nous avons payé 1630€ et nous sommes toujours dans l’attente d’un remboursement…
Je ne compte plus les échanges de mails … ils ne traitent pas le dossier et nous avons payé 2 fois nos vacances car arrivé sur place nous avons du prendre un autre hôtel ….
Et je ne parle pas de mes facture de téléphone depuis car les appeler me coûte une fortune !
Pire expérience….

"Me and my partner booked through rehlat…"

Me and my partner booked through rehlat at one of the hotels however due to emergency reason we couldn't go, however Anji from the customer service was so helpful and promised of full amount refund as a gesture.. Thank you Anji!!

"TOTALLY UNPROFESSIONAL"

TOTALLY UNPROFESSIONAL. NO CUSTOMER CARE. LEFT ME WITH NO ROOM BOOKING. NO REFUND TO DATE.

Have had an absolute nightmare with this company so far. Book a night at a hotel through the company. Recieved a confirmation email about the booking. When I got to the hotel they had no reference to the booking, my name or understanding how rehlat gave me the rates for my stay. I was left at the hotel reception for 5 hours with the relat team assuring they are dealing with the issue.

At the end I had no room reservation. So i asked for a refund on my booking. Which has still not been recieved to date.

The customer service team have the same answer every time i call and do not know how to assist with issues it seems.

The company apparently has no management emails or contacts to help with issues. They have no finance department management that is contactable. And as per tbe customer service team there is only one email for the whole company.

Worst experience so far with extreme waste of time. Very quick to take your money from your hands.

"I have made a booking through rehlat…"

Updates : Still there is no reply from Rehlat. I am frustrated to call them again and again, they dont care. They are fruads. That's it

I have made a booking through rehlat and my BID *******, till night i didnt receive confirmation and next day they said fare has been increased so please pay extra amount to get booking, i told them to cancel my booking and refund my money. They said okay after 4 weeks you will get but today its 4th Month and i am trying to do the followup but there is no update yet. Every time customer service said okay we will raise an issue to finance. I am fed up now to follow up. That's why never book through them. Almosafer is far best and providing greater service for online travel.

"reserva 26142 3 meses esperando reembolso"

Llevo esperando 3 meses mi reembolso de $1156,70 dólares de la cancelación de la reserve número 26142 prometieron realizar el rembolso en 20 días laborables desde el 6 de noviembre del 2022 he enviado correos y tengo 3 tickets abiertos y no hay respuesta, el supuesto chat lo único que hacen es decirme que pasaran el caso a contabilidad y que tenga paciencia, esto esta ocasionando gastos e intereses , estoy desesperada es mucho dinero.

"Overcharging/ Not confirming booking"

After Below Status,
One of Representative from Rehlat mailed me that they will Refund differences soon.
Its been approx 2 weeks again.
“ Still i didnt get my full refund.
They charged 901.38 AED and refund 840.31.
Worse Online travel/ booking application.
Worse experience.”

"Scammer scammer scammer"

Scammer scammer scammer
Not a single customer happy since they established
Its an organised crime cartel which doing cyber fraud to playing with emotions and taking money and make them a beggar

UAE govt should shut down them forever

Please stay away from this bogus company