"Outstanding!"

Fast response via email. Top notch parts selection for motorcycle racing parts.

"Horrible!!"

I contacted reactive parts last year(2023), to buy some replacement bolts for a mirror block off plate, I was charged, and to this date of 1-10-2024 I have still not received them! I am beyond pissed, have several emails from this company explaining why I’ve had to wait so long, and still no hardware! I Assure You that I will never deal with this company again!! Be Warned!

"Ordered parts on-line"

Ordered parts on-line, within minutes I had an e-mail saying parts were being shipped! Further emails received telling me when I could expect to receive the parts and whom would deliver them.

I also called by telephone for parts guidance and to seek assurance that it would fit etc. Very helpful indeed.

"Been chasing up a warranty claim"

Been chasing up a warranty claim for a failed part since July , now middle of November no one rings back or keeps me informed(Jack) when they say they will , going to have to buy the replacement part elsewhere


UPDATE** He didn’t e mail anything , said he was going to but of course never did

User error good one was fitted/removed ( it failed hence it needing removing ) by a well know main ducati dealer who race bikes with receipt to prove as well so I’m pretty sure they know what they are doing

Update 2

Pro forma turned up funnily enough this morning after I placed the review last night not in any spam or junk folders as i constantly checked.

The reason for a warranty claim was as THE PART FAILED THEN it was removed at YOUR request ready for the replacement , why would I ask for a warranty claim if we broke it we’re not stupid ?
You know you’re talking rubbish and shame I cant upload screenshots to here as it would prove once and for all you’re lying , I have all e mail correspondence which will support this and you know this , I’m willing to chat about it if you wanted but won’t be buying from you again

"Great communication with Leon"

Great communication with Leon! thank you can’t wait to get the bike back together

"S C Project"

Ordered an S C Project exhaust it arrived in the agreed time scale fair priced. Leon was very helpful and smoothed the hiccup of the wrong exhaust arriving to a satisfactory conclusion. Please check the proforma before you order thats where my issue arises but will definitely be ordering from reaction parts again ⭐️⭐️⭐️⭐️⭐️

"Incredible Service & Range"

I have been dealing with Jack at ReactiveParts. They are an amazing company and Jack is a credit to them.

Do not hesitate to use them!

"Great company to work with."

Great company to work with.

"Called the company before ordering to…"

Called the company before ordering to check stock as I have had issues with the company before, Was told in stock so ordered, Two months later and still not received, rang Friday and keep being told 2 weeks, poor company to deal with!

Some of the communication over two months.

I still haven’t received this order, I am now requesting a refund, Every time I order from Reactive there’s a problem, Two months for an item I was told was in stock, I could have walked to Italy and collected one.
Jokers.

On 10 Oct 2023, at 15:18, Leon (Support) wrote:




Leon (Reactive Parts)
10 Oct 2023, 14:18 UTC

Hi Stuart,

I understand your frustration. This parts are made to order and there can be delays.

I would like to offer you a £50 gift voucher as a gesture of good will on the wait if you keep the order.

If not I will forward your request to our accounts team to cancel and refund.

Let me know Stuart.
Best regards,
Leon

Branch Phone: 0203 603 0125

Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England

Reactive Parts


Stuart Brookes
9 Oct 2023, 16:29 UTC

I do not want red.
Every time I order from you there’s a problem, I think the best solution would be a refund.

On 9 Oct 2023, at 14:37, Leon (Support) wrote:


Leon (Reactive Parts)
9 Oct 2023, 13:37 UTC

Good afternoon Stuart,

I hope you are well. Lightech have resumed normal shipping of orders.

The shipment due tommorow does not contain your capover caliper adjuster kit.

That most likely will be another 2 weeks out.

I do have a RED colour in stock ready for dispatch if you want the alternative?
Best regards,
Leon

Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England

Reactive Parts


Stuart Brookes
8 Oct 2023, 13:35 UTC

Good afternoon

Am I going to receive this order please?

On 11 Sep 2023, at 13:14, Leon (Support) wrote:


Leon (Reactive Parts)
11 Sept 2023, 12:14 UTC

Hi Stuart,

Thank you for getting back to me on this.

If you need anything in the meantime, please let me know.

Thank you Stuart.
Best regards,
Leon

Branch Phone: 0203 603 0125


Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England

Reactive Parts


Stuart Brookes
11 Sept 2023, 12:08 UTC

I will wait for the order thank you.

On 11 Sep 2023, at 12:40, Leon (Support) wrote:


Leon (Reactive Parts)
11 Sept 2023, 11:40 UTC

Good morning Stuart,

We can fullfill the order. There is a lead time of 10-14 working days for it to arrive.

I was offering an alternative colour in case you needed it for immediate dispatch.

Are you wanting to wait the lead time?
Best regards,
Leon

Branch Phone: 0203 603 0125


Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England

Reactive Parts


Stuart Brookes
11 Sept 2023, 10:20 UTC

I do not want red.
If you are unable to fulfill the order please refund.



Leon (Reactive Parts)

Thank you for your order with Reactive Parts

We aim to ship your order in the next 10-14 working days approximately, although our manufacturer will do their best to make this item for you as quickly as possible .

We do however have the adjusters in the alternative RED if you would prefer for immediate dispatch.

If we have any further updates we will be in touch shortly.

"Great customer service"

Great customer service

Ordered a part that wasn't available but still was charged. I was emailed straight away with alternatives and had the new part sent out same day