"Great service"

Great service

"Great company"

Great company to deal with. Good communication.

"Very helpful,very polite,try and get…"

Very helpful,very polite,try and get the parts as quickly as possible.cant thank them enough.wish my wife was the same thanks ian byrne

"1st class product"

1st class product .
Great service and speedy delivery 🚚

"Same bad experience really"

Same bad experience really.

Order placed on 27th Jun for a lightech chain adjuster and phoned in 21st July and been advised its coming from Italy in a week. Guess what, remain absolutely nothing as of today(6th Aug) when tried to speak to customer service lady nor any information regarding an expected day of delivery.

Request for a refund? You will need to write to them via email. I'll update see how long this takes as this is solely in control of the business themselves.

Will not recommend nor using reactive parts in future.

"Stay away"

Placed a small lightech order consisting of crash protection items on the 16th of April, paid £10.99 for delivery. 4 days later sent a follow up email to check the order status and was told that it was out of stock but is expected to take delivery in the next 7-10 days. 13 days after I placed the order I have received another email to say sorry for the delay and that will give me an update asap. 24 days have passed after I placed the order and I was involved in an accident. Sent an email the next day to ask if I can still cancel the order and was told that yes it is possible, however the frame protection slider is in stock if I wanted that shipped out while waiting for the rest of my orders which should follow very soon. So why hasn't this been offered in the first place? I still decided to cancel the entire order as it is no use for me on a damaged bike. Still waiting for my money back 13 days after I have asked to cancel the order and the best answer they can give me is the refund is with their accounts team and it will be processed soon. Would never deal with this company again and will suggest alternative products or dealers instead.

"avoid if you can"

Do yourself a favour don’t involve with this company until they sort out their sales and delivery. Ordered a part 10 days ago still waiting wish I ordered from Italy it would been with me now, I just thought a company in Uk would be faster. I don’t believe this is a legit company and they do this for living . This must be like a parts broker. They don’t have nothing in stock they just order you bits from places. Shocking ! Avoid

For your information i have been charged £5.99 for a delivery which still not arrived, now DPD text me to say SORRY your part will arrive tomorrow. so my part will arrive 1st of october when i ordered 22 sep. I wish i read some online reviews about reactive parts company as i can see this is not once or twice. I hate to give bad reviews but for the delivery money you were just asking for it. AND NO IT DID NOT SAY OUT OF STOCK IN THE WEBSITE.

"Absolute nightmare avoid at all costs"

Absolute nightmare. Avoid these people you will regret dealing with them.
Bought race plastics that do not fit. Rang a company I deal with who also use the same plastics and the first thing they say is "yes they are never simple to fit, we have to make custom brackets"

We were left for a week with no answer and then a person rings me and tells me it's the bike that is at fault. Sick and tired of companies that sell rubbish and can't accept responsibility for it. No apology, no refund, just a massive fob off.

So now they have replied and lied again. I have emails that prove previous conversations about this issue, both phone and email. Including photos of the bike and a sticker showing that the items were CRC fairings.

The owner seems hell bent on antagonizing me by continuing to lie.

We do not have our wires crossed, you know exactly who I am and what the products were and what the issues were.

So why doesn't Reactive Parts start a thread on Facebook and see how your claims of everything fitting go. I can then also post my previous emails and photos of previous calls placed to Reactive Parts which will also demonstrate that you did nothing to help and I had to chase you for over a week only to be told to shut up by you.
You told me the bike had bent forks. Which is odd because they are new. And this still doesn't explain the rear of the belly pan catching the rear tyre.

You were unable to explain the clearance issue at the back wheel and also implied that I was a novice who didn't know anything.

I have done track days since 2001.I raced with Bemsee and have held an ACU license for much of the last ten years.

We have had to cut the rear of the belly pan and rework the front by building fiberglass behind the existing skin. Reactive Parts are an ignorant company that can't stop lying.

I HAVE ONLY PHONED ABOUT CRC FAIRINGS NO OTHER MAKES WHAT SO EVER.
WE ARE ONLY TALKING ABOUT CRC FAIRINGS JUST TO BE CLEAR YOU KNOW THIS BECAUSE I WAS ASKED TO SEND A PHOTO OF THE LABEL INSIDE THE BELLY PAN - SO STOP LYING

THERE ARE NO CROSSED WIRES HERE. THE ITEMS DON'T FIT, I TRIED PHONING AND GOT TREATED LIKE A CHILD AND TOLD TO SHUT UP. YOU OFFERS OF FURTHER SOLUTIONS ARE JUST VACUOUS BLABBER ATTEMPTING TO PROJECT A TOTALLY DIFFERENT COMPANY THAN THE ONE YOU REALLY ARE.

STOP TRYING TO SAVE FACE ON TRUST PILOT AND ACCEPT YOU GOT IT WRONG BECAUSE YOU THINK YOU CAN TREAT PEOPLE WITH CONTEMPT

IF YOU REALLY ARE TRYING TO RESOLVE THIS THEN I SUGGEST YOU PICK THE PHONE UP WITH A DIFFERENT ATTITUDE.

AND STOP WASTING YOUR TIME TRYING TO HAVE THIS REMOVED I WILL NOT LET YOU GET AWAY WITH THIS ATROCIOUS SERVICE.

"Not a good experience unfortunately"

I am not normally a complainer but I've never experienced a company that makes mistakes on the trot and then does not even offer a small (£10) discount on a £600 order to apologise.

1) I placed an order online, their online checkout made a mistake with the price (did not charge for VAT, so in my favour).
2) I get an email the next day asking for more money (totally fine)
3) I return one part out of the order, submit the RMA process & specify a refund is required
4) I place a new order for the correct part, their online system makes a mistake again with the VAT (but I do not notice this time)
5) I wait 3 weeks after not getting either a refund or the part I ordered
6) I chase with them, they immediately issue a refund and ask for some more money again (£10).

At this point, I've had a slew of failures with dealing with them, from basic IT issues (nothing to do with me, also it's 2019 now and ecommerce is a commodity and should be slick...) to orders being in their system, but no-one being told to ship it or deal with it, to returns not being processed.

I asked for the £10 to be not charged (i.e. they get £100 out of the £110 item price) as a way of apology for the series of mistakes and issues, of which almost all were within their control.

They said no.

So, ladies and gents, hopefully you'll not have any issues like I did. If you do, do not expect any concessions in the way of good will from them.

On the plus side, the customer team were polite, kept their cool, and did deal with the emails I sent quickly. But ultimately they do not compensate, even a tiny amount, when they have made mistakes.

I'm afraid I would not recommend you shop here if you can avoid it.

PS, as a company director myself, who owns and runs an ecommerce company for the last 15 years, I have lots of compassion for ecommerce companies generally, but when mistakes happen, hands should go up, apologies should be made and gestures of compensation should be offered. It's just good business. After all, out of the £600+ I gave this company, they did make a profit. And I feel that a £10 compensation is reasonable after a series of IT and process failures.