"LED Lights Zone"

I wrote a long careful and factual review years ago. I forget what it said but it was a one star. Now I see that it has been removed as violating trustpilot's guidelines. That says something.

"Refunds promised but never actioned"

I ordered some products from them in November 2015. The order was processed and my credit card charged. Some time later when I chased on delivery timing I was told the products were discontinued. I presumed that a credit would be issued. After two months when I had received no refund for goods that had never been shipped I called to be told - sorry - error due to former member of staff. Would refund me ASAP. After two weeks I was told that they had made two attempts to refund the amounts to my credit card but each had "bounced back". I was then told I would get a refund by bank transfer. Despite being shown a copy of a HSBC transfer request the money was never deposited in my account. BE VERY VERY CAREFUL WITH THIS COMPANY. I am still waiting!!!!
Apparently under TrustPilot rules I cannot add details on the public record about the company but you can access these by looking at the Companies House website.
My refund was finally processed immediately after I raised a County Court claim. So the lesson is if you are taking a long time to have your refund or claim processed you might want to access the government small claims process.

"Refund still waiting after 4 months"

I bought some LED lights from this company in Nov 2015, when they arrived they were not what was stated so I called them and they told me they were discontinued and had sent me a replacement, I told them they were not suitable so they sent me a pre-paid label and would issue a refund when they received them. They were returned by the 3rd Dec, I have never received a refund and have called on various occasions to ask when will it be issued. Customers service always promise to sort, but I am still waiting.

"LEDlightzone - Do not believe their guarantee! Dangerous lights."

I have bought 3 batches of 12 GU 10 lights from this company since 2012. (I’m slow to learn!)
They did not keep to their delivery promises, no lights have lasted 2 years. The last set were actually dangerous. After being in place for a few months the glass covers over the bulbs fell out and broke. Not the fault of our wiring – had an electrician in to check.
After spending over £120 on bulbs for 7 lights in our kitchen and finally having hot glass landing on me I decided to complain.
Initial promises to replace damaged bulbs came to nothing.
A few weeks ago I phoned ‘Matt’ who said they would not do anything unless I sent him proof of warrantee. I emailed him this but have had no response.

Do not waste your money or risk your safety with this company.

"Owed Refund"

Whilst the company supply the goods Ive been asking for a refund of overpayment for well over a year which is more than unacceptable as Ive been told on several occasions its been issued. If someone would like to call 01159 417318.

"Reliable company and products"

I had ordered some led strips in May of 2015. It arrived the next day. The quality looked great. I ordered some more in June. This time, I ordered the profile and they sent a technical guy Billy to help for the installation. I highly recommend this company for the good quality and service.

"Backorder issue"

It took 5 months for my order to be delivered. Communication on delay was non-existent unless I chased it up.

"Excellent Service & Speedy Delivery"

Needed some new GU10 bulbs for my house however wanted to switch to the energy saving version. Rang up and spoke to customer service where Kate was very helpful in providing me with all the info needed about the LED products. I placed my order and the bulbs arrived the next day and look fantastic!!
Would highly recommend - great prices and the best part is you save more money in the long run with LED!

"very helpful"

Ordered 10m waterproof led strips and accessories look brilliant in my bathroom thank for all your help

"Excellent service, patient and helpful."

I ordered some bespoke LED strip lighting from here, they cut my order to length and were very patient whilst I decided what I wanted, I got my delivery next day and all for a great price too. Couldn't recommend more!