"Angelina and Support helped me today"

Angelina in support helped me today. She was absolutely wonderful and professional and so understanding. It was a great experience. I highly recommend B stock as they take care of their customers.

"Buyers beware!!!"

Buyers beware!!!! I would give 0 stars if I could!! Received my 2 pallets today of women clothing and jewelry from Target. What they actually sent was a busted coffee table missing parts, 63 coats, a broken toddlers grocery cart, 6 painters outfits, and a duffel bag. Never ever again!!!

"Theres is a person that wrote a review…"

Theres is a person that wrote a review that's missing the second box and has only half of the couch. Oddly it's the same date that I had an amazon order and I'm missing part of couch and other boxes. I can't sell my stuff either.
Can someone reach out to this person maybe I have her missing boxes.

"Fast respond"

Fast respond, and i got my answerrs right away
Thanks

"I recently purchased a large order of roach infested machines"

I recently purchased a large order of NEW SCRATCH AND DENT APPLIANCES! When they arrived they were a mix of non working and new/used cockroach infested machines. Second time this happened. $10k for machines I had to dispose of half and then spend a ton of money getting rid of roaches in my shop! I disputed this load in Nov 2024 and have got absolutely nowhere! They keep giving me the run around saying Costco hasn't got back to them. I call BS! Their shipping is horribly priced and takes forever.

"ESP15545"

Misleading Listing and Poor Transparency

I won a bid for lot #ESP15545 (Mixed Electronics, Clothes, Toys & More, 2,012 Pieces, New Condition, Est. Original Retail €50,099), but my experience has been extremely disappointing.

1. Misleading Information: The listing claimed all items were in "New Condition," but over 60% of the merchandise is not even listed on Amazon Europe or UK, making it unusable for resale.


2. Lack of Transparency: There was no clear breakdown of the pallet contents, and the actual items don’t align with the advertised description.


3. Unhelpful Communication: Despite asking for clarification before and after the purchase, the responses were vague, and important details were withheld.



This experience feels like a complete rip-off. I haven't touched the merchandise yet and am seriously considering legal action due to the misrepresentation. I expected honesty and transparency, but this lot does not reflect what was advertised.

I can’t recommend this platform unless they improve their pra

"I have been trying to contact support…"

I have been trying to contact support via email for 2 weeks, no connection, they do not respond to messages. I hope they see this review and respond.

"The customer service agent Vicel"

The customer service agent Vicel, was straight to the point. My question was regarding shipping, he clarified the topic excellently. He was Helpful, informative, couldn’t have asked for more! Regards.

"Missing half of my order"

I recently started buying from the bStocks a friend recommended me to this website. my first order was so smooth didn’t have any problems with it, so I I purchase my second order and is been giving me hell. I received half of my order. The other half is been lost with Estes, for the past month, they have done camera search to see what trailer they put it in, but they can’t seem to find it.i also filed a claim with them. I cannot sell nothing due to all my items I received are missing the second box have a love set of couch that I only received the small couch I contact bstock and they keep giving me the runaround customer service been so good always helping but is so much they can do, melissa has contact me about my dispute but they keep asking me to file a dispute and I already did more then 2 weeks ago. I cannot sell nothing that I have because literally everything that I have is missing the second box so I’m just stuck with nothing but trash. I can’t even make up the money that I put into this pallet. It’s money that I’m losing. And most of the items I received is damaged.only if I could post pictures I would post everything I have received and how damaged they come as well.and every time I ask for a call back, they never called me back but instead they emailed me and they put their phone number on the bottom and extension number but never answer . And when they reply to my email is not help because they can even resolve my issues. All the say my order is in transit. My order been with Estes since 12/17/2024 I have contacted them but all they say is lost to file a claim.

"Please read objectively "

I have had several issues (cancellations/late arrivals etc)
I am still learning the process, but recently I have had a slew of issues that are not being handled efficiently or effectively.
I currently have an order in transit for 31 days as of today. I called Bstock last week in attempt to get this matter as well as refund credits for 2 cancelations. We made a plan and set out to execute. I then began to recieve emails from finance threatening account suspension for unpaid orders I was forced to make to keep my business afloat due to cancelation. I was also under the impression as a result from the CX service call that we were on track to get me refunded and pay the new orders.
I mentioned this to Felix in finance more than once and was made to feel as if I was lying. I asked him repeatedly to contact me via phone so I could explain the intracranial nature of my issues. He made no attempt to say he would or would not, instead he ignored that all together.
After realizing the truth was not registering with Felix, I called Cx services myself.
I was met with Sonia. She was thorough, thoughtful, explained the processes to me and assisted me for over an hour due to all of these pending issues.
She was amazing compared to the polar opposite interaction I had with Felix. To make matters worse, as I was reviewing my emails from the call in to Sonia, I found one from 4:53pm from Felix, declining any extension, so we can get this figured out.

Moving back to the order that has been in limbo for 31 days.... Sonia went above and beyond providing me with all of the information needed in contacting ArcBest. I called them immediately after I got off of the phone with Sonia.
ArcBest informed me that they are no longer in possession of that order and to contact a shipping partner.
So, I contacted them. The following is the result of that interaction:
They did not have record of possession of my order. They refused to take my contact information (if you look at my initial issues documentation, I was having issues with my contact information not porting over to them accurately). They stated they needed to have my order to even update any contact information.

I was told by the shipping partner to call back at 630 to 730 pst. I have been calling for almost an hour and their office is closed.

This seems super messed up as I spent over an hour of someone in Bstock cx services time and my own time to straighten this out on the phone. I asked repeatedly for the person in finance to call me so I could explain the situation, but was not acknowledged when I offered that as an option.

There are two seperate departments with conflicting processes and flows that do not balance nor do they check one another.

I understand the issue on my end, but the error was made in ignorance not malice. I am still learning the process, but can't help to feel slighted in these several outstanding issues I have with Amazon Marketplace, and now the person in finance on Bstocks team that is refusing to hear that I was told on 2 seperate occasions that we ( cx service and myself) already had a plan in place. He even made reference of me being misleading or lying when I mentioned the call I made last week. I would never lie about my business. I am sorry others do, but that is not me and I should not be meant to feel like a fraud for no reason.

I will be submitting the information in this email as well to hopefully encourage better handling of processes in the future. With the documentation available, I do not see the issue here and am wondering now where I stand with my supplier. It isn't great business when your customer leaves the situation feeling terrible for no reason at all. To be completely honest, this doesn't even speak to 50% of the issues I have had since partnering. I would like to notate as well this is the only available option for my small business in my location, Amazon Marketplace is the only one that is reasonable with shipping and Bstock Blue shipping for Amaon is far too expensive.
I have tried other marketplaces like Costco for example. The pricing was right, but in two loads, I received A/B graded items..... most everything was ripped torn or defective. I couldn't believe it, but did not want to complain at the time... the issues keep piling up. I have never written a review like this. I wouldn't want someone to do this to my business, but after being met with conflicting answers, plans being made and then refuted by another department... I felt someone in a high level should know that the efforts being made by Cx are being blocked by a singular person who refused to complete their due diligence in speaking to the Cx to sort out the matter.
I like the merchandise I have gotten from Amazon Marketplace, but it's kind of hard to screw up overstock new items... if you get everything you paid for. Thank you and I am sorry.