"I was recently scammed by a seller on…"

I was recently scammed by a seller on Bstock and Bstock refused to allow a return of the over appraised "heavily damaged" items sent to us. The Seller by the name of "Red Fox Transportation'' sold us a couple of headphones which, on the picture display, were displayed in the box. Now knowing, this is due to hiding the actual condition of the item. As a buyer, we trust that companies do business with integrity. Unfortunately, Red Fox Group and Bstock do not abide by this. After we purchased the items, we asked the seller to provide us with more information regarding shipping time, cost , more pictures of the items etc... to which we only received a response back of "why?" It was at this point where we contacted Bstock. We specifically asked Bstock what they will do in regards to these issues if the seller does not send us the product as displayed or in worse condition than mentioned. We felt this was the right thing to ask as we started feeling very uncomfortable with the sellers responses to us and lack of transparency. A representative of Bstock by the name of Timothy messaged us after we addressed some of our concerns regarding the products. We asked several questions as far as what they would do if the items received were excessively  damaged, or not as described. As mentioned by timothy, He stated: " If you bid on an auction, and when its delivered its either excessively damaged, missing, or not as described, we can definitely step in and assist." We trusted his word. Upon receiving the items, we of course received the items NOT as described. The wireless speakers were in several terrible conditions including "burnt"  as if sitting in the sun for a long period of time. Headphones had ear pieces ripped out, bait and switch of items occurred which the seller did NOT send us the items that had the Highest value but instead, sent us a low valued item as a replacement. We then contacted Bstock regarding this issue which they then referred us over to their online auction insurance agency. We moved forward with filing a claim and as we expected, they only offered a refund of 10% of the auction value for 2 pieces they assumed were the only issue. Since the seller put on the auction that the items were in "refurbished" condition. Bstock gave him the right to send items that were heavily damaged with puncture holes on the speakers and a burnt outer layer. The insurance agency Bstock works closely with the Auction Insurance Agency and did nothing to see the value of the items that were damaged, but rather, valued them the same as all the other pieces in the auction.  Therefore, they only offered less than 10% of what we paid for the entire lot back to us. We declined as we felt this was not a proper evaluation, and in return, the agent working with us by the name of Carter Hancock began pestering us to sign the paperwork to receive our undervalued insurance claim and was no longer responding to our emails, but rather continuing to tell us "please sign this or I will close you claim". At this point, We did NOT want to work with AIA so we contacted Bstocks customer service for more help, and of course we did not get it. Holly messaged us futher defending the seller by stating that the seller since they placed "refurbished" on the auction can pretty much send us crap and get away with it AND told us to go kick rocks since we dont want to take the undervalued appraisal from the insurance agency :  


"I'm sorry to hear that you do not feel that AIA is treating your case fairly.  From the dispute notes, I see that they offered to cover a partial refund and you refused it, and also did not return the release the deadline, so they closed the case.  I also see that you were disputing the items due to cosmetic issues, however, the Refurbished condition description clearly states that items may have cosmetic issues."


"Unfortunately, B-Stock is not able to alter or reverse a decision made by AIA.  I would encourage you to continue your communication directly with them if you feel that they should review the case again."


At this point, legal action must be taken since these companies have built a wall of unjust options for the buyer. These companies including Bstock to not care about their buyer. I would recommend staying far away from this company and take your business somewhere else like liquidation.com (which we have had way better service than Bstock)

"SELLERS WITH UN-MANIFEST BIDS ARE…"

SELLERS WITH UN-MANIFEST BIDS ARE SCAMMING PEOPLE. DO NOT WAIST YOUR MONEY IN BIDS THAT ARE NOT WITH MANIFEST LIST. BSTOCK IS DOING NOTHING ABOUT IT AND IT IS ALLOWING SELLERS TO SCAM BUYERS. INSURANCE IS NOT TAKING ANY RESPONSIBILITY TO COVER THESE UNMANIFEST BIDS.

"Don't ever buy Un-manifested returns of any kind!"

So I bought a lot of un-manifested customer return headsets which were to include name brand and other. They didn't ship for 8 business days also. What I received was literal Dollar Store/Dollar Tree items in the packages, the vast majority beyond that were non-repairable and mostly Insignia, and the highest end items were missing in the boxes. I started a dispute and it went to their insurance company AIA. This is the response I received.

"Based on the information and photo documentation you have provided, you will not be covered at this time. Since this is a unmanifested customer return lot, there is not guarantee which items you will receive. Additionally, customer returns may have been returned for any reasons causing damage and missing parts to the items. The seller is not willing to assist at this time due to the nature of the auction. We will be closing this dispute at this time."

Thanks,

Anna Crain
Claims Analyst
Auction Insurance Agency
Birmingham, AL
O: *******056
[email protected]

"DO NOT BUY FROM A SELLER CALLED RED FOX…"

DO NOT BUY FROM A SELLER CALLED RED FOX GROUP (ALEX) LOCATED IN ELGIN ILLINOIS. THEY DO NOT SEND WHAT THEY ADVERTISE IN THE PICTURES, I WON A BID AND NONE OF THE ITEMS SHOWN IN THE PICTURES CAME, THERE WAS NO MANIFEST BUT THEY STATED THAT THE PRODUCTS WERE RETAIL PRICED FOR $6,600. THEY LIED, ALL THESE CRAP THAT THEY SENT ME IS NOT EVEN WORTH $200. WAIST OF MONEY, WAIST OF TIME, I GOT SCREWED BY THESE PEOPLE.

"Not good experience at all"

Not good experience at all
whenever you have seen this seller details do not buy anythings from him
name Nathan Bartow.
Seller is cheating with member of public I have won 3 orders from the same person almost $4500.00 unfortunately he was lying all mobile devices were iCloud locked and same of them register as stolen phone,
Bs-tock is not consider cause we are internationally located.

"It's not worth a star absolutely…"

It's not worth a star absolutely rubbish I have purchased from their platform Mobile devices orders almost $9000 dalers I have received all of the devices are FMI on & icloud locked that mean I have lost ($9000) their customer service is not to bad.

"👍 always ♥"

👍 always ♥ great company friendly and always willing to help me out

"Bstock review"

Bstock has wonderful product, but the payment options are a complete hassle. Could be much easier with a direct link to banking, PayPal fees make the product cost more, wire transfer fees also add to product cost, when a simple debit purchase would cover cost. Most sellers that buy, have high purchasing limits to cover costs.

"Always courteous and helpful!"

Always courteous and helpful!

"1st time buyer"

This was my 1st time buying and bidding. Very good! I will learn as I go!