"missing an entire pallet on delivery - but seems to be moving company at fault"

i stored my entire apartment with Boxie24 for about 9 months. I had my items delivered finally with an external company, and found a whole pallet is missing. My moving company picked up the pallets, placed them in a sealed container, and then only opened it again on arrival. Therefore I firmly believe boxie simply did not dispense the full number of pallets.

So far their customer service is being very sluggish in getting this resolved. As in, I've emailed twice within 7 days and haven't yet had an answer on this stressful topic. On the pallet were some very expensive items and large items - frankly unmissable stuff, since they're all quite large an obvious things. I have no idea how they've managed this, but i find the missing tools quite suspicious to be honest. we'll see if this gets resolved, but since the move was between Germany and another country altogether, I have no idea how they plan to resolve this.

EDIT: long story short, evidence is now coming out that it was our moving company that is at fault. Boxie are trying to help us out as best they can.

"Helpful service and easy booking"

The booking process was very easy & the gentleman who explained everything and organised the pickup was extremely helpful. It was even possible to do next-day collection, which was great. The pickup itself was very quick, I also received a message to let me know when they were on their way.

"Friendly and effective team staff"

Very efficient arrangement of pick up and rescheduling. Both call center and pick-up staff members are friendly to help out. My first booking underestimated the number of boxes I would prepare. Just a call and the team efficiently arranged a second pick-up in two days. That's very helpful with my plans towards vacating the apartment.

"A good storage unit"

Had to get a storage unit as my lease had ended and I wasn't able to find an apartment yet. Got a call from Boxie24 within 5 mins if putting a quote request and I was able to book a unit. And the two people who came to pick up my items were also very friendly and nice. Would definitely recommend

"Easy Online Service and great…"

Easy Online Service and great explanation. Fast responses. Thanks

"Cheapest you can find"

Cheapest you can find, knowledgable customer service, easy process

"alles geklappt...sehr gut customer…"

alles geklappt...sehr gut customer service

"VORSICHT!"

VORSICHT!
DAS ALLERLETZTE!
UNMÖGLICH!
Nur Ärger, Aufregung und versteckte hohe Zusatzkosten!
Geschäftsführer ist nicht vorhanden bzw. nicht zuständig?
Einer schiebt es auf den anderen?
Unglaublich!
Ich kann nur w a r n e n !
Der Stern musste leider angeklickt werden, damit eine Bewertung abgegeben werden konnte

"Boxie has a good customer service"

Boxie has a good customer service, they taking a good care of customer and easy to deal with them. I have book a storage room here, the price is adaptable.

"Friendly and flexible service"

Friendly and flexible service, they could arrange the pick-up on very short notice. Great that pick-up and insurance are included in the low prices.