"Convenience"

Convenience, human touch and active listening from the sales executive Chloe. I have been assured and I know I'm good hands . I am a first time customer, can't say what needs additional or subtraction, so far I'm happy.

"We spoke to olly today to set up our…"

We spoke to olly today to set up our bils for our first ever flat, he was really helpful and very understanding of our disabilities when it came to organising this part of part home. Very clear with everything involved which made the expirance stress free.

"Naurianne was very calm patient and…"

Naurianne was very calm patient and helpful on the phone. Taking time to repeat or clarify anything I didn’t understand.

"Amazing service"

Had an initial call with Olly Howard, was extremely helpful and got me through everything that i needed to know. Very friendly and great at explaining to a new renter.

"Katumu Ganda "

Olly was very friendly, polite and professional today. He was very detailed with information and very considerate with data protection. He was also reassuring and offered to help with any further information.

"Very helpful "

I contacted homebox to set up my utility bills. I was recommend to use them and Chloe Mart who took my call was so helpful and answered all my questions as it's my first time living on my own.

"Great "

Useful, helpful, patient and kind

"Karl was very helpful in resolving the…"

Karl was very helpful in resolving the issue. many thanks.

"Never experienced such bad customer service - outright fradulent"

I would not normally write a review on bad customer service - I understand that things go wrong sometimes and there can be delays/mistakes. However, the quality of customer service we received from billingbetter/homebox has been so shocking I felt it would be a disservice not to say something.

They repeatedly took money from our accounts after our contract had ended with them. Apparently something had gone wrong with the system and with the actual bills provider which meant we were still set up to have money taken from us. OKAY - fair enough - a bit of an inconvenience and realistically shouldn’t have been happening, but I am happy to accept it as a “these things happen” type of mistake.

What I could not get my head around was the weekly phone calls I had to make over the past few months to get the money back. Every time it was refunded it was taken again and then there was a period where I would ring, be told it was “being processed and to leave it with them for X amount of time”, X amount of time would pass and still no refund. They would say the same thing on the phone - leave it with us etc.

We finally got the money back the other day after hounding them non-stop, however it was only 2/3 of what we were owed. Apparently this is because the rest was due to “account management fees” - i.e., they’ve spent the money that they owe us trying to give the money they owe us back. …..Yes, it makes no sense.

I have very little faith we will get the remainder of what we are owed back given how much of a hassle it was to get the fraction of what we were owed back. I would like to chase it up further - if there is anyone from the customer service team please do reach out to me - however, as I say, given what has happened I have very little faith I will get anywhere.

Avoid billingbetter/homebox at all costs.

"Thanks Karl for understanding my…"

Thanks Karl for understanding my situation. Appreciate that