"Made it so much easier"

Made it so much easier

"AVOID THEM COMPLETELY "

Just about the most useless company ever, they don’t get your readings sent out on time and they don’t make payments in time. They also fabricate numbers in your billings and make them out to be a lot more than they should be. I would advise getting in contact directly with the billing provider if you have any suspicions of foul play in your bills.

Before I unknowingly signed up to the fraud of a company there were no communications given to me prior that a fee will be taken out of my account that goes to their pockets which is 15 pounds per month and I wouldn’t have known if I didn’t calculate the amount myself and put 2 and 2 together only to realize that there’s an extra 15 pounds I wasn’t sure exactly what was for as it wasn’t mentioned to me by the agent that shoved their pathetic service down my throat when I signed my lease with my building and they didn’t even send me a renewal of my contract and still carried on without notifying me.

I am currently in communication with them to get me the hell out of whatever imaginary contract it is with them as I have grown tired of their scammy and dodgy behavior and will get a lawyer involved if I honestly have to. Can’t even discuss payments with my electric provider like as if that makes any sense when i’m the one paying the money? I would give zero stars if I could, you’re better of managing your bills on your own.

Edit: They replied to my message saying an agent of theirs mentioned the £15 fee on our initial call but this is a LIE nothing was mentioned and I had to realize this myself after calculating everything to see that it didn’t add up. And I was in contact with the energy provider MYSELF and they told me they had no idea where they were generating these numbers from and they rely completely on my meter readings and not on auto generated readings like they have claimed below. Avoid this company totally please, it’s clear they do not know what they are doing

"Great service"

Had a very quick and stress-free call to set up all the bills thanks to our rep Oliver!

"Quick"

Quick, Easy and efficient

"Easy and seamless experience"

Homebox made the usually stressful process of setting up and managing bills at a new place pretty seamless.
Our sales rep Nauraine was especially helpful in explaining the process and answering any questions I had. I definitely recommend

"Avoid at all costs!"

Avoid at all costs!

I am going through lot of pain because of these guys.
They mismanage the account for sure and let you deal with all the mess.

"Wish it could be zero stars"

Wish it could be zero stars. This company is not transparent at all. I signed up under the impression that they sort all of the bills and pay them all and all I need to do is pay them (or so I was told). It’s 12 months on and there has still never been a bill paid on time and never any bills from providers uploaded. When we ask for bills they upload them weeks later and they have so much money owing. Money comes out frommmy end but then it’s not clear where it goes. Late fees incurred no fault of our own. Horrible company, not clear with anything and customer service is terrible.

"Avoid at all costs"

Avoid at all costs!

I saw the bad reviews and still signed up after I was assured that the staff had all received training and resolved all issues. I had zero issues the first few months except that my electric bill with Rebel energy was £158 p/m - despite being a single person in a property with gas and electric.

I then began being double charged and having unauthorised money deducted from my account. My bills were always paid late (even though my direct debit was paid on time) and received multiple late notice letters. Each time I spoke to someone on the phone, I got passed around as no one knew what was going on - its like a bunch of teenagers work in their call centre.

I have since changed energy providers and cancelled my account - they refuse to accept it and keep pressuring me to stay with them. They have even tried to charge me multiple times for bills (which I have paid directly myself).

Absolute scam artists! Believe the bad reviews - Do not sign up to them!!

"Cancelling random people's accounts"

I see that another commenter on here has shared this experience:

I have never dealt with Homebox. I own the flat that I occupy, and pay the bills. Have done for several years.

However, one of the rented flats in my building recently changed tenants, and their letting agency signed them up with Homebox. Homebox made a serious error in their address data and have cancelled MY bills: water, power, council tax and possibly others. I only found out after receiving closing statements from each company.

This has taken no small amount of time to rectify on my end. I don't yet know if the tenants whose bills were supposed to be handled have, indeed, actually had their accounts correctly set up. (Which I suppose is a trading standards issue.) And it's frankly perturbing that a random third party is going around doing this. I shouldn't be asking my council why and how somebody else has cancelled my tax account.

My wife and I registered a complaint with Homebox via their official channels three days ago that has not yet been addressed.

Shoddy and sinister — and I've no reason to doubt what others have suggested: that many of the more glowing reviews are not 100% credible.

"Very good and helps a lot with…"

Very good and helps a lot with everything