"My chair was delivered and installed by…mr Austin and collegue"

My chair was delivered and installed by two lovely men .
They explained everything to me I needed to know .
My one regret is that there was no additional head cushion as advertised and as was on the shop display chair at dobbies chesterfield. I spoke to a lady at the delivery place and have been assured they will supply missing head rest as I feel the chair doesn’t give the full support I was looking for .

"Shocking so called customer service! "

I’ve had my chair a year and although it was very expensive I did have 3 massage motors to help with my acute osteoarthritis (it hasn’t helped).I recently got trapped in my chair as I’d been fully reclined but on trying to get up and out of it I found the remote control wasn’t responding!!! Had to call for help and after a struggle my sons were able to tip the footrest down and help me out with some difficulty. Next morning I rang customer service and long story short was told it would be 2 weeks!! Now I have a huge chair, fully reclined in the middle of my tiny lounge which I can neither use nor able to get around it. It seems when they’ve had your money (almost £5k) they don’t want to know. Customer service should be renamed Customer Non service. I live alone, if I didn’t have my sons to call on I’d still be in the darned chair! Shocking treatment.

"The two gentlemen who delivered and…"

The two gentlemen who delivered and assembled the bed were excellent. Very polite and curious.

"Very pleased with my new Air Flow…"

Very pleased with my new Air Flow Adjustamatic mattress which I would rate as one of the healthiest and most comfortable I have ever owned.

"The chair was excellent good quality…"

The chair was excellent good quality works well and quiet.The delivery team were great.

"Costly mistake?"

Costly, not sure I made wise purchase. Felt company was more for money than client satisfaction. They just came around to service my old bed and was told that I needed a new one. I wasn't given much time to consider my purchase. With hindsight I should've asked more questions. The guys delivering and setting up were great.

"Great visit and delivery…"

Ericson was great with explaining it all. Very pleasant and patient. Equipment delivered just a couple of days later.

"Very good and polite did the bed and…"

Very good and polite did the bed and cleaned up after them selfs also had to get past stair lift which was difficult but managed it and didn't.t complain

"the delevery men did a great job…"

the delevery men did a great job bringing the chair up 15 steep steps and placing in front room.The salesman came and gave a long session on tne operational use of the chaiir. we were amazed at some of the results of some of the settings.AS we are both in our nineties and my wife is very partially sighted we need a little help to remind us of the benefits.OTHER THAN THE CHAIR IS EXCELLENT

"very pleased with choice"

Steven the rep who came was nice, polite, informative and cheerful. let me decide on the style of bed no pressure we got on well, Guys who del the bed were very helpful and explained everything about the bed controls, chose the one with storage underneath.