"Just posted an add on indeed looking for staff today"

Same here.
Bought a course of 10, had 2 treatments left and was told in Jan that they have a half price offer so booked a further 2 sessions to add on to my account. Paid in cash so can’t claw back.
Disgusting.
Also, just been alerted to the fact that they’ve posted a job advert today on indeed looking for therapists.
I will be monitoring the original owners and any future companies owned by these thieves.
I was actually informed that the business was changing company directors (off the record) at my last appointment yet at no point was I lead to believe that Elan would be wound down and rebranded as a new company. Always disappointed when business owners behave in this way to cheat creditors and clients.

"Thieving Company!"

I paid for 9 laser sessions, to a value of around £800, and I have only taken 4. Now I received an email saying that the company is going to administration with NO word of any refund!! I am a graduate who had saved for months for these sessions. To not even offer a refund is shocking to me…. Combined with the rude and abrupt experience I have had with the manager in the Portman Square location, i am just extremely disappointed and shocked by the whole situation. I would expect more communication from the company in this situation.

"They have stopped trading"

They have stopped trading? This leaves everyone who has prepaid for treatments out of pocket.

"I can’t even believe I have to give 1…"

I can’t even believe I have to give 1 star. Absolute disgusting company. Payed upfront for 10 laser sessions. Recieved 4 and now confirmed appointment for tomorrow and now email to say they’ve gone into administration. £1000 out of pocket and disgusted.

"Paid upfront for a course of 6 tattoo…"

Paid upfront for a course of 6 tattoo removal sessions. After 2 was told that they have sold machine, went to Leeds springs store today as I was getting fobbed off on phone for weeks. Security at store today has told me they have gone into liquidation, lost all my money that I paid. Then receive an e mail saying we are sorry you have cancelled (I haven’t) your treatment and it’s important to carry on with it. They are still advertising offers on their website,What the hell is going on?

"Millie i want to say thank you so so so…"

Millie i want to say thank you so so so much from the very beginning to the end of my treatment, you made me feel so comfortable talking to me about the whole procedure of the deluxe hydrafacial. I feel so cleansed and light as well as refreshed after. ESPECIALLY being a mum of 3 this is my first treat to myself and it was the best treatment and made it super special because i had you to take care of me. I can not wait to see you in March.

"For my recent laser treatment received…"

For my recent laser treatment received by Diane and her service was excellent. Staff is friendly and location is good .

"A great find for me!"

I am really impressed by this business. The facilities are lovely and the staff friendly. Nice coffee when you arrive. I chose the same member of staff each time to do my course of treatment. This was Bethany at the Liverpool branch. She was lovely friendly and knowledgeable. I would recommend coming to Elan Liverpool to anyone
Christine Olive

"I get regular laser hair removal with…"

I get regular laser hair removal with Lauren and I can honestly say she is the best in the business! I am currently on my 10th session and have noticed such a massive difference even after my first session. Lauren is so informative and down to earth, she makes the whole process so much easier. The session flies by and I can honestly say I look forward to seeing her not just for results but also because of how friendly she is. Could not recommend Elan & Lauren enough!

"Disappointing Customer Service - Unfulfilled Promise"

Hale barns branch
I am writing this review to express my disappointment with Elan lack of professionalism and unfulfilled promises. I had a recent issue regarding a refund, and the manager Natali assured me that my money would be returned promptly. However, despite numerous assurances, the refund was never processed, and I am left feeling cheated and deceived.

It is disheartening when a business fails to honor its commitments, especially when it involves customers' hard-earned money. The lack of communication and failure to follow through on promises is a clear indication of the unprofessional behavior displayed .

I urge others to exercise caution while dealing with Elan business due to these unethical practices. I hope my feedback encourages Elan to rectify their mistakes, provide better customer service, and fulfill their promises in the future.