"DON'T RECOMMEND "

Carer of Consultus with a proven track record, have been in touch with other carers who are in the same boat, no jobs for us in England and they seem to be relying on regular advertising for new carers so that the existing carers are out of work.

So here I am, ready to work but there is no work for me...

"Professional, Caring Company going above and Beyond. "

I have been employed at Consultus Care for almost 3 years. I have only ever worked for this company as I am extremely happy with the training, loyalty, suppport, expertise, bookings and efficiency they have provided me with. I have no desire to work for any other company as extremely happy with Consultus Care.
I have never had any issues with the company but to the contrary. They are a phone call away and always available for any support one may need.
I have found that every member of staff in all areas to be extremely professional , helpful and kind to assisting me in every area and to also getting bookings for the correct clients.
All the experience and the constant professional training they have provided me in order to meet the clients care needs have been so beneficial at delivering a high standard of care.
Consultus Care are a very professional company to work for. I have found the company to treat their staff with consideration, respect , fairness and an ongoing support of giving us new clients .
The senior Care Consultants are extremely helpful and approachable when ever there has been any problem that may arise in the work place in my caring and very quick to help resolve any hiccups. The staff all work as a team and are supportive at all times. They all cover for each other should your line manager be away which is very reassuring when caring for clients.
I am extremely happy that I work for Consultus Care and I hope to remain with them for the foreseeable years ahead.
I would and do recommend people to come and work for this truly professional caring company.
Lastly to say that the company go far and beyond to look after their clients and carers in a sensitive and caring way.
Thank you Consultus Care for all you do incl all staff from the front office ladies to training and the ladies behind the scenes in the admin department.
Thank you Consultus Care.

"DISAPPOINTED "

Although excellent previous references from many years experience, this “CARE” company treats many carers like a “number” in their “system”. Influx of international carers thus ratio of carer to client for locals appalling. (pick and choose as long as the money keeps rolling in). I wonder if the Chief Executive Officer or Owner is aware or part of the plan. Spoken to in derogatory, immature, non business minded manner. Feedback from regular “jealous” carer’s to Consultus after a placement not truthful e.g.”left place in a mess? Thus bad reflection on my excellent work. (Must be hanging on to their regular job for dear life). They reckon that they place carer’s suitably matched… definitely not the case. Challenging first time placements with a history/reputation so again, excuse to strike you off the role. Some families don’t like being informed about Health & Safety issues so they give negative/untruthful feedback to Consultus (so the wheels keep turning). SHAMEFUL. I bet many constructive carer’s unfortunately don’t leave honest, negative reviews on Trust Pilot which is a pity because the truth should be out there. No need to answer to their response to Trust Pilot, as the matters have been discussed and they actually couldn’t care. They’re employed and go home with their salaries. Could mention more…TIME for a company/owner review! REFLECT! So, whomever deals with company reviews, pass this info onto your senior management (although it’s just a money making racket). To the client’s: you’ll still have “someone” sent to help out.

"Carers being threatened with losing…"

Carers being threatened with losing future bookings with clients who have requested them, if they don't take certain clients offered inbetween! New carers being recruited in droves so that the agency can receive £500 for each one for training from the gov! So older carers no longer (for many months now) being offered enough work & are being shoddily treated & threatened as above! Appalled.

"The carers you need when it comes to helping with loved ones"

“Consultus were absolutely amazing, fulfilling my Aunt’s wishes that she spent her last 18 months living at home. Not only were they great at matching carers with my Aunt, who remained fiercely independent until the end, they also became part of the family, ensuring that things ran smoothly, liaising with all the agencies and doctors as and when needed. I loved the short nightly emails, that provided me with an update on how the day had gone. Importantly, it gave me peace of mind that everything was okay and they would let me know when my help was needed.

The lovely Consultus manager, Fiona, would regularly visit my aunt and provide me with more detailed updates, so that we could work as a team to ensure my aunt’s needs were adapted as she became frailer. Fiona or one of her colleagues were always at the end of the phone if needed.

The carers remain with my aunt until the end and undoubtedly allowed her to gracefully pass on to her next great adventure.

I genuinely could not have asked for more from Consultus and they go the extra mile with a smile”

"I am now into my seventh month working…"

I am now into my seventh month working for Consultus.This is the best agency l have ever worked for.Their great professionalism,support,kindness ,care and training is of high quality.They value their staff and appreciate the great work they do.l enjoy working as a carer and Consultus always ensure that I have work.l have nothing to complain about but to sing my praises.

"I have been working with Consultus as a…"

I have been working with Consultus as a live-in nurse since 2022.
I appreciate the opportunity Consultus gave to accept the assignment to nurse the client. The information given to me about clients situation, this ensures that I have a full understanding of the clients needs.
Ongoing interests are demonstrated with support, guidance and communication during a placement from the nursing team in the Consultus office.
I valued the Consultus staff who acknowledged my qualities and their ability to matched experiences , knowledge and skills with those expectations and needs of clients. I have received many compliments and positive feedback from clients and their families.
I in particular appreciate the feedback from them on identifying things that I could improve on especially after the audit of a client’s nursing records.
Consultus offers leanings platform for their nursing staff for their professional development. They arrange for online training sessions and “ team meeting with other Consultus nurses

"I worked for Consultus as a self…"

I worked for Consultus as a self employed live in carer for 9 years.
I met some amazing & interesting clients along with their families.
I also met some wonderful Carers from all over the world.
I found the Consultus team very approachable. They quickly get to know your skills, strengths & weaknesses to match the Client.
I have really enjoyed my time with Consultus.

"Professional service for live-in care"

The family has just started with Consultus Care last month and our experience to date has been excellent. Our Regional Care Manager Samantha is kind, professional, extremely well-organised and she matched our Mother very well with Mary Anne our first live-in carer.

Mary Anne has been absolutely lovely too, so dedicated to looking after our Mother's wellbeing, and very friendly and positive.

I particularly like the daily reports we receive, they are very reassuring, as they run through everything to do with our Mother's personal care, meals, activities etc.

We look forward to meeting the next live-in carer who swaps with Mary Anne this Wednesday as the change-over is every two to three weeks.

"Care at times excellent under the Managed Service, but last three months as Self-Employed Care let it down. Expensive. "

My family engaged Consultus for nearly three years to look after my elderly father who had heart valve problems and Alzheimer's until a week before his death, when my brother was coincidentally looking after him. My impression and experience ranged from excellent and dedicated and caring, to very poor, hence the three stars. If I were grading the Managed care service, for the period we had an absolutely excellent consultant, Samantha Champ, it was consistently good, other than two consultants who were either let go of while working at my father's, or not re-engaged. Samantha got to know my father and us well, and he liked and trusted her. She has a good rapport with the girls she employs as well and feedback is acted on. Under the previous manager, things were less good: one carer was sacked after comments from the nurses in A&E where she decided my father needed to be one day - once the staff realised he had Alzheimer's, they discharged him home with me. She was unkind and inept and did not work for Consultus again.

Sadly, in October 23, we ran out of money - the local authority belatedly agreed funding but only in the last few days of my father's life. We therefore moved over to self-employed care. I would not recommend Consultus for this. Logically this should have been the right (and cheaper) package, especially as I was closely involved with the GP etc, and close to my father, but it became painfully clear that other than the first carer, who was one we knew well and who worked as a self-employed and managed carers, the standard of carers deterioriated markedly, and we were unable to secure bookings with any of the ladies who had been so wonderful with my father, mainly because the Managed (more expensive) side takes priority when it comes to getting the best carers, so even if they work for both sides, you don't get any choice. The second self-employed carer was brusque and quite unsympathetic and perhaps because she lived in South Africa, had no idea how the GP and health service worked. She was also lazy and my father's flat became very dusty - a lot of the carers do not clean, though some do, and it is in their contract. The last was another South African who was kind and diligent, but as my father's health declined, she found it increasingly hard. Self-employed consultants do not seem to have anyone to go to for backup or emotional support.
After my father died, several earlier carers sent lovely messages, one came to the funeral, and our Manager, Sam, intended to attend despite a six hour round trip, but was unable to due to illness.
In contrast, I have not received one word of condolence from anyone at Consultus or the self-employed manager I set up care through, possibly because they may not have taken in his death.
Be warned: head office does not seem to particularly care, and you won't have any help with dovetailing into any local authority or government or charitable organisations or local adult services. Despite that, many of the ladies who came to my father through the Managed care service were lovely and most of the time, his care was unfailingly cheerful, quite often humorous, kind and dedicated and we got to know some of the ladies well. As it should have been for six figures over two and a quarter years. But the poor quality of the self-employed service, the amount of money the company creams off for the Managed service every single week, and some occasional bad eggs that let this company down. I would not use the Self-Employed service. It's too risky.