"Home insurance certificate..."

My name is Anna and I called in to get a home insurance certificate. I spoke with a lady named Amanda who was very pleasant to deal with and she got everything I needed to me via email. Thank you very much and merry Christmas.

"No onsite service technicians..."

No onsite service technicians, issue could not be solved by the overseas customer service person prior to them hanging up on me, of course I continue to be billed.

"I recommend Fluent Alarm for your…..."

I recommend Fluent Alarm for your security system company. They offer great customer service support and great pricing. I have been a customer for 6 years now and plan to stay!

"Agel is a great representative for…..."

Agel is a great representative for fluent

"Thanks and great work today REBECA! Fluent... your problems are ongoing and continual, as they have been for many years... read on......"

The tech support service and help I got from Rebeca in Calgary today was fantastic. She was able to take of the imminent problems that I needed assistance with today, and she want above and beyond to confirm some functionality of the system that I was having issues and concerns with. Rebeca's service I would give 8 stars out of 5 if I could...however overall I wouldn't give Fluent a very high rating, their in-home technical service, or the other phone tech support agents I have spoken with recently. Earlier today I was dealing with a different TS agent who I asked to call me back if we got disconnected, there was an English communication issue and she was having difficulty figuring out what to do, of course the call got dropped eventually, and she didn't call me back, but instead just deferred my request to an on-site technician visit that I already have booked with Fluent for weeks ahead. This was disappointing since I had specifically told her that I needed this issue fixed with multiple entry sensors being offline due to their programing on Fluent's end, because I am planning to be away from home on vacation prior to the earliest on-site tech visit that could be scheduled, and I need the system somewhat functional while I'm away! If it's not working such a situation that I'm away for extended time, then why have a security system at all... and why be paying monthly for monitoring that is of no value... It's not like I haven't done my part in working Fluent continually over the months since late 2022, when their central home panel battery burst, fell off the wall and smashed on the floor, for which I had to wait to be replaced, and work to convince them they should repair without charging me big bucks for their equipment failing again (second time the battery had burst in that same panel they supplied) and caused major havoc with the system out of service, damage to the home, repeated wastes of my time, and a rushed and unfriendly on site tech in March 2023, who also messed up settings causing multiple sensors to be offline causing the system to be more-or less ineffective for most of this year. Settings problems that every time I called Fluent for assistance with, they would tell me to change the batteries and that the problem otherwise was with my equipment... since I'm already in a lengthy contract they would have to send a tech to repair the equipment on site at my expense. I knew the problem was on their own end, and fought all year long it seems, to finally get on the phone with a tech that I managed to convince after some effort that he should be able to get configured properly... well you know what, he was able to fix it just as I thought (somewhat), by finally getting the sensor id codes corrected that the last on-site tech had entered wrong after spending hours on the phone with him going over all the possible problems(basically working for them and doing their job) and finally he got me to verify those door sensor codes for the ones that were malfunctioning we figured out the previous tech had entered them wrong, along with assigning other devices with the same codes which were in some cases redundant. What a mess! And this phone support guy at first didn't believe me when I was telling home the 7 digit codes on my devices didn't match what they had on my programming, and even send him pictures to verify and confirm what I was telling him. It's unbelievable how I've had to do their job, and then negotiate with them to convince them of the problem, and that they can also fix it easily with programming on their end. Well, finally got though an over 3 hour long process to get the issues partly sorted out, and then the next day the system is giving new problems due to new programming issues there, and I spend multiple phone calls and wait times for phone TS agents who won't help and don't call back if given the opportunity... my friends honestly say they would have given up long before, and can't believe that I stick with it and keep trying to have this security system work and function properly, even though I have to keep paying monthly for it on a long term contract. Wow, can you believe that?
Finally today I got lucky with the second agent of the day, * Rebeca * what an angel, and she stayed on the line and worked with me for as long as it took to finally get the programming issues sorted out and fixed, as well as running some functional tests with me to ensure those problems were no longer an issue. Kudos Rebeca! ....But Fluent, otherwise you have so many issues and have caused me so much headache and lost time, you don't deserve this 5 star rating. Not even close!
Dallas, Stony Plain/Parkland County, Alberta... Dec 2023

"Thanks Michael..."

Michael the tech that came to repair my door lock and customize my system knew what to do. Excellent work. We tried calling the head office previously and couldn’t understand the person at the other end and problem wasn’t getting resolved.

"We called technical support and the…..."

We called technical support and the assistant we had was amazing, courteous, and patient. Thank you so much for being professional.

"Good company..."

Good company. Very friendly staff, very helpful. Today John was a delight to work with.. but the wait on the phone to get connected can be quite long sometimes.

"Seems ok so far..."

Seems ok so far, installer was good

"I love how quick they respond to all…..."

I love how quick they respond to all alarms. And the phone Rep Jae was so kind to help me with my current situation