"Terrible communication, no order received"

I placed an order one week ago following Manchester marathon, the money has been taken from my account and no confirmation email has been sent. I’ve emailed the only email address listed on the website multiple times and had no reply. Do not buy from AWOL.

"Got my photos from the Manchester…"

Got my photos from the Manchester marathon and they were great. Really good quality

"I ran the Manchester marathon had a…"

I ran the Manchester marathon had a great experience and these guys only made it better providing me with memories I will never forget.
Thankyou so much to the team for all there hard work!! Cnt wait untill the next one 👍🏼👍🏼

"Amazing quality photos for Manchester…"

Amazing quality photos for Manchester Marathon

All of the staff were helpful, friendly and professional. So happy with how they turned out.

Will be looking at their future events.

"Great photos and fond memories!"

Great photos and fond memories!
I've bought photos from AWOL Adventure over the years for my half and full marathons and never been disappointed. The pre-order bundle discount is the best value for money.

"Excellent service great photos"

Excellent service great photos

"No photos from the event, only from after."

I swam the Serpentine which was an all-day event with multiple starting waves. The only photos I have of me are from the exit ramp and the post-event "photoboard". Not a single one of me actually swimming. Granted it's difficult to photgraph swimmers as our heads are in the water a lot. But the problem (in part) seemed to be that they simply stopped taking photos - there are over 20,000 photos from the day, but there massive gaps in the photo timeline at two different locations while I was swimming.
The automatic tagging of people (from selfies and bib numbers) doesn't work. The only auto-tagged images I had are of someone else. They weren't event from a time when I might have been in the water (before my wave time). I had to go in and search for myself. This was made really difficult by the website being almost unusable, compounded by them including photos from previous days which meant that in the timeline slider for several locations all the photos were bunched into the far end, making it awkward to filter by time.
They do take a lot of photos, so you might have a good experience. I didn't.

"Pictures not deliverd"

Pictures ordered - and paid - never received and despite my inquiries, no resolution. Emails un-answered for several days. Very disappointing.

"Background process not great"

Image quality is OK but the background process is not great. After tagging myself, my images would not appear in My Orders and it took support tickets to get them to appear. After fixing this, I could only download some of the images as the others were ALMOST READY. I had to raise further support calls to get this fixed. The support team were very helpful and did come back to me to try and help, but the process of making images available for download is clearly not automated and needs improvement. As of today I do have all my images downloaded so it has been four days. Other than that, I am happy

"Dragon Ride 2021 photos"

High quality pics and good coverage of the race I took part in (Dragon Ride 2021). Expensive, but you get a discount if you buy in advance.