"The courier was less than courteous"

The courier was less than courteous. He left the boxes on the step even when my husband who is 79 came to the door. We expected 3 boxes but when he shouted the courier to enquire he said" Well I've only two boxes on it might come tomorrow " . Just not interested. We hadn't seen that 2 shelves were in one box.
The shelves themselves are very sturdy and we are pleased with them. Easy to assemble.

"delivery was good"

delivery was good

"Perfect for my needs and budget. "

I bought garage shelves for my garage and they are perfect for my needs and budget.
Supplied fitting instructions were good and the youtube vidio was very helpful.
I made the classic errors the instructions said not to do but at least I knew I had made them and corrected the mistake before going to far.

"Ordering and delivery went well"

Ordering and delivery went well. All components were delivered.
Construction fiddly at the outset but progressed well and very pleased with the result.

"Overall a good choice. "

Generally happy with the product and it looks good (as good as racking can that is). My only slight niggle is the little feet you have to attach to the legs are very brittle and break easily. Flexible rubber feet would be better. Overall a good choice.

"Good product and easy to fit together"

Good product and easy to fit together

"Shelving unit"

Shelving unit

"Delivery Issues and Incorrect Item Received"

I chose Tufferman due to their good stock availability, next-day delivery option, and reasonable prices. I ordered a Storalex® SX200 1525mm shelving unit.

DX Delivery arrived in an old British Heart Foundation van, with two drivers rummaging through parcels in a less than professional manner (throwing them around the van quite literally). Unsurprisingly, the melamine boards were dropped and arrived dented/marked.

Having taken the day off to organise the garage, I purchased next day delivery, but upon opening the package, I discovered that the 1525mm shelving unit I ordered had somehow been replaced with a 300mm unit. How such a significant mistake could occur is baffling.

When I called customer service, they acknowledged the error but informed me that a Saturday delivery wasn't possible. Instead, the correct order would be delivered the next working day - meaning I'd need to take more time off work to receive it.

As this was my first order with Tufferman, the experience has been far from positive. While I hope they resolve the issue promptly, I don't think I'll be ordering again. The combination of poor delivery and the hassle caused by the error has been frustrating.

Update 02/12 - Replacement shelf arrived, also damaged. Now have 2 faulty shelves.

"Easy ordering process"

Easy ordering process, no problems with delivery and product exactly suited to my needs

"Another perfect order"

A returning customer, cannot fault the websites ease of use, communication process and speed of delivery hence the 5* rating again.