"Canceled my order that I did not asked…"

Canceled my order that I did not asked to be canceled! Never had that happen before!!

"Love my lamp"

Love my lamp. I gave it 4 stars because it is a bit darker than what I thought antique bronze would be. It’s more black but it still goes well
With what I wanted it to. Service was amazing. It came in one day. What a delight in this covid world !!! Good job!!

"I have only received half of my order…"

I have only received half of my order which I have paid for in full. I have called customer support twice about this only to be sent a fake FedEx tracking number.

"Great service"

Coach lamps were exactly as their description on line. Order was processed quickly and we were kept advised of its shipping progress.

"Hello there,"

Hello there,
I purchased a faulty Kichler track lighting unit from Lowe's. The Lowe's I had purchased it from has closed down, and I was beyond the one year warranty limit, so instead wrote a scathing report on the track lighting I had bought indicating it was sub-par in workmanship, and posed a serious fire hazard. Representatives at Kichler contacted me concerning the lighting unit and were very concerned with my claims. Kichler replaced the track lighting with a new light. The model I had purchased was no longer in stock, being made, but they provided an upgraded model at no extra cost or a voucher for a future purchase. Additionally, they requested that I send back the faulty unit at their cost, so they may ascertain what the issue was with the unit, to make future products more reliable
Kichler Lighting Experts stand by their products. Their representatives were very responsive and understanding of the situation and wanted to make it right, which is what they did.
I highly recommend this company for any of your lighting needs.
Sincerely
Happy Customer in Thunder Bay, Ontario, Canada

"Easy and representative was helpful!!"

Easy and representative was helpful!!
My purchase came within days!! Would definitely order again!!!

"The lamp was beautiful and arrived…"

The lamp was beautiful and arrived right on time!

"Loved the bronze pendants"

Loved the bronze pendants

"It works"

It works! I had got a ceiling fan on Wayfair open box and it worked for two months and then stopped. My husband told me that all I needed was a new switch because he was able to hardwire it and make it work so it wasn’t an issue with the power going to the fan it was clearly an issue with the switch going to the power to control the fan. I was able to receive a refund from Wayfair due to the fan being defective and was able to keep the fan for free and loved it and all I had to do was invest $50 for a new switch for a $600 fan so not a bad trade. I’m glad the switch worked I hope it stays working!

"Exceptional customer care by Kichler…"

The customer service from Kichler Lighting is superb. I was handled by excellent customer care. I love my chandelier and when it arrived one of the glass shades was crushed. I called Kichler and within 3 days the replaced shade was at my front door, no hassle only exceptional customer service. This is why I will buy more lights from Kichler. "They" understand people!