"Even the Executive mats are just bang average"

When first selecting my mats I didn’t go for the very top quality as it was getting expensive but, as I had a promo code that brought the overall price down a bit, I took the option of the ‘Executive Upgrade’. Still pricey but I was prepared to splash out a bit for premium mats.
The minute that I received the mats and lifted them up, I could see that there was nothing particularly premium or ‘Executive’ about them.
They’re fine, they’re ok, they’re just bang average mats.

Shipping time was pretty average. The status actually showed as ‘Cancelled’, at one point, which I questioned only to be told that everything was still on track. Even to this day it still says it’s cancelled in the Shop app, so that was confusing. Still, they were quick to reply at least

"Not the best quality"

Not the best mat, paid an extra £6 for (quality) carpet, no different to any other car mat you can buy from B&M etc for £12... Only bonus is that they fit the car and the personalisation looks smart- but I’ve paid extra for that so I’d expect it too. Overall for the cost of £50 there are better companies you can purchase these from and probably leave a better taste in your mouth.

"The product arrived very quickly"

The product arrived very quickly, a day early, bonus? NO . . .
Way overpriced I expected a quality product 'laser cut' to suit the boot of a GLC Merc, a present to me from me to be looked after.
I could have paid less than half (inc delivery) for an equivalent product.
I've used it now so I will bite the bullet use it and just shop elsewhere next time. I will replace it with a product I can touch and see.

"very slow"

Ordered my boot liner. Website very good. Email confirmation received. Wait. Wait.....wait. Sent a message as they have no contact phone number. No response received. Wait. Wait....wait. Sent another message. Still waiting after 3 weeks. Have I been scammed out of £326?

Update: after calling and complaining, it all arrived today.

The Volvo bootliner fits well and good quality.

The Mini Clubman mats fit ok in the front but 2 velcro pads are missing. The 2 mats in the back are far too small and have no velcro so have binned them.

The Discovery mats don't fit in the back. They are so bad its funny. They even gave me a random 5th mat that might fit a fiat 500.

"Wrong car seat covers were sent for my…"

Wrong car seat covers were sent for my Peugeot expert van. I also paid for a printed logo on driver seat cover but that was missing. When trying out the driver seat to check it fitted the cover ripped so quality is bad. My double passenger seat cover was wrong and had no opening to allow the inside seatbelt to pop through. I sent pictures of issue and was told refund would appear in account in 5-10 days. It took 5 rounds of emails to eventually get refund 3 weeks later which is ridiculous especially since they sent wrong product and the quality was crap.

"Great products, great service!"

My cat absolutely loves these products. He loves sleeping and playing on the mats, which can go in the recycling once he's destroyed them. The springs are also a favourite, he goes nuts chasing them around when he's in the mood.

I ordered a replacement batch yesterday and got an email from the owner saying he had a 50% off sale which ended just before I made the order (and which I was unaware of). He refunded me half the cost immediately, which was a lovely surprise. Such an honest and friendly approach to customer service!

"Absolutely terrible"

Absolutely terrible, service wouldn’t even refund me go round and round in circles when they turn out they’re not that good anyway probably best looking elsewhere.

"Total fraud do not use"

Total fraud do not use !
Not delivered my rear mat for my van in months and no refund !

"Terrible customer service"

Terrible customer service. Ordered a boot liner for BMW iX3 which didn’t fit. The company wanted me to try and ‘re-position’ the liner various different ways and send them photos each time to check. Obviously this was pulling at the felt lining of the boot each time which was far from ideal. Eventually they confirmed that the liner is made for the X3 and they just assumed it would fit the iX3. When I asked them to send me the right one they said that I would need to take all the measurements and send them across to them! It’s not an easy task taking measurements of a non-uniform shape which has various recesses! I politely asked them to measure an iX3 themselves which they have refused to do and now they just don’t answer emails. Basically there is no guarantee their boot liners will fit, you’ll be paying a premium price and customer service is appalling.

"No Customer Service"

Order #140402 Sent me the wrong seat covers for transit van. Have messaged twice no response. Have put this here hoping it will encourage them to respond, will remove if they actually deal with the issue. If not planning to drive down to Mansfield as no phone number, and this bad review can stay.