"TherapyNotes more than just an EHR, a community"

I have been using TherapyNotes as my EHR for about a year now. The customer service is excellent! I can't tell you how many times they have been patient in walking me through setting something up or answering my general questions. I appreciate the live assistance, from Lisa in particular. The interface has also been so easy for me to use. I know anything gets some getting used to but in addition to their live assistance they also have video tutorials that can easily be looked up on YouTube. They also have a Facebook group that has been helpful in learning from my peers' experiences with TherapyNotes as well. Highly recommend!

"TherapyNotes Support is always helpful"

I switched to TherapyNotes from a different EHR after considerable frustration with the other EHR. TherapyNotes has been excellent from the beginning. Their Support team has been very helpful in resolving the few questions I have been unable to sort out on my own with the Help section. I noticed a slightly longer wait time for support today when I called, but I understand they have recently received a huge influx of new customers after another EHR raised rates significantly. I understand they are onboarding new support staff to help with these increases.

"HIGHLY RECOMMENDED!!!!"

I have been using TherapyNotes for almost 3 months now. After years of other EHRs I have to say this is BY FAR the best I've ever used. The customer service is superb. Not too "in your face" with a million e-mails begging you to buy anything. They do e-mail a lot at first but it all feels very "how are you? need anything?" - Customer-centered. Since then, every person I've dealt with has been quick to respond, thorough, and - perhaps best of all - KIND in their response. Feels like everyone's irritable all the time, but not so with TherapyNotes. :)

"I have been using TN for 7 years"

I have been using TN for 7 years. Their streamlined functionality is great, and if I ever have a question, their customer support is always outstanding.

"I never hesitate to call therapy notes for support"

Whenever I call therapy notes I always think my question is impossible to answer, it never is. They always make me feel so heard and understood with such quick and efficient answers. My colleagues and I always say we wish that all customer service could be like therapy notes. They’re always there, we can never stop them, and they’re always so friendly. You’re lucky to be a client of Therapy Notes Support

"FIVE STARS"

FIVE STARS - So pleasantly surprised to get excellent service from a real person, not AI (bot) and not scripted. They answer quickly and are thorough. Very patient and professional.

"Time-Saving in One Place"

I am new to Therapy Notes and I am extremely fond of the program. The time-saving “one-stop functionality” is a tremendous improvement over our former system. The customer support team is courteous, efficient, knowledgeable, and assist expeditiously.

"TherapyNotes has been wonderful"

TherapyNotes has been wonderful. Their live and email support is responsive and very easy to follow. The system, in general, is quite intuitive. We are a small(ish) practice and it seems to work well for us.

"I have been using Therapy Notes for my…"

I have been using Therapy Notes for my practice for 7 years. I have always found their support people to be helpful, thorough, knowledgeable and professional. I have never had to wait an unreasonable amount of time, and often, the wait is surprisingly short. I would highly recommend Therapy Notes.

"TherapyNotes customer support is…"

TherapyNotes customer support is fantastic! Their representatives are passionate about helping troubleshoot any issues that arise and genuinely care about their customers.