"Fast service"

Easy to order and fast delivery

"Very poor communication"

Ordered our Worcester Summerhouse, website says delivery in 14 days but had to chase after 14days only to be informed courier will be in touch with delivery date. Courier did call a week later "on the morning of delivery".
No instructions and broken glass on door, informed them via e-mail but still have not heard back.
Thankfully I found importers number and they forwarded me instructions and are replacing door.
Overall think Greenhouse Warehouse have been very poor with this order.

"EXCELLENT 5*"

As I always do, I checked out ebay first to give me an idea of what people are expecting price wise. Then I check out company's and in this case I'm certainly glad I did. Out of approx 10 company's, Greenhouse warehouse were the best for price and delivery and quality. The items I ordered were delivered quickly and with no problems. I will certainly be using them again and will recommend them to friends and family. Thank you

"Trustworthy service"

I have used Greenhouse Warehouse before so had no hesitation in using them again. The service is amazing, order one day and delivered the next, what more can you ask for.

"Richard and the team were fantastic with my order for my company 'the bloom room'"

I will defiantly use them again!

"Very pleased."

Having broken the same piece of greenhouse glass three times in as many months, I decided to replace it with the twin-wall polycarbonate glazing sheet. The glass had an angled side, which previously had to be carefully cut to fit, but the polycarbonate is so light and manageable and easily cut with a Stanley knife, so fits perfectly. If (when) I break any other glass panels I will definitely replace them with this 4mm polycarbonate sheet. Strong, flexible and has UV protection built in.

"Prompt and reliable service"

items arrived quickly and were of good quality

"A good company let down badly by Royal Mail"

My order was sent to the wrong address in error. When I realised, I rang Royal Mail and spoke to someone in the relevant delivery office. They assured me that the parcel would not be delivered to an empty house but that they would return the item to the sender. I then rang Greenhouse Warehouse and explained the situation. I reordered the items having received a very helpful and polite assurance that I would be refunded once the original order was returned. This time UK Mail was used and the service was extremely prompt. Thank you. However, Royal Mail did deliver the item to a 'safe' place and, following many phone calls to complain (all calls incidentally paid for by the complainant!), have since been back but the parcel has gone. The 'Escalated Customer Resolution Team' inform me that only the sender can claim compensation and so I am left in the hands of Greenhouse Warehouse to make that claim so that I am not £30+ out of pocket. I hope Greenhouse Warehouse will do this and let me know that this is the case, I also hope that Royal Mail will not be the chosen carrier in the future as I am appalled by their lack of customer care.

"Had to cancel as you took so long to deliver"

Disappointing experience - but on plus side the refund came very quickly

"Very easy to deal with and the product is 1st Class."

Everything arrived as promised. Some of instructions took some working out but I got there in the end. Two items were sent incorrectly but these were replaced by next day. Finished job is excellent and I would recommend this company.