"Marc was very informative,helpful"

Marc was very informative,helpful & quick in his reply & understood my questions

"Compassion & professionalism"

I had an issue with regards to the payment of a bill. I contacted Greenbelt Customer Services to discuss the matter and it was sorted without any fuss. 10/10 for compassion and customer care.

"They only care about money!"

Appaulled to receive a letter stating an additional late payment has been added.
Times are hard for everyone at the moment so I was wanting to make payment in a couple of stages but greenbelt online payment system wasn't letting
me add an amount so I hadn't made my first payment despite trying a few times. They only care about money, no care for customers or service they provide. I will be sending an email requesting removal of this unfair additional payment and hoping I don't have to wait months for a reply like my last correspondence!

In response to Marc's reply
I'd like to know why you go to debt recovery with an added charge to a customer who always pays on time, without a courtesy contact first?

"If only 0 stars was an option!"

If I could give 0 stars, then I would! Greenbelt are possibly the worst company I have ever dealt with. Customer service non-existent and completely unprofessional.
We moved into a property on an estate "managed" by Greenbelt in June 2021. As part of the completion on the house we were required to pay a portion of the management fee that covered June 2021 to Feb 2022, which we did through the solicitors. This has since been confirmed by the conveyancing solicitor! Greenbelt have come after us for this money on several occasions and have now also threatened debt recovery services.
Many emails sent have gone unanswered, even ones directed to specific members of staff.
It is a shame I have had to resort to posting negative reviews on a public site, but I have no choice as it seems the only way anyone gets a response!
If this issue is not rectified very soon then I will be taking it further via an Ombudsman or solicitor.

"Very poor"

After contacting the Greenbelt group for over 4 years asking to for bushes to be trimmed back, I am still waiting. Emails get ignored!

Thank you for the response, I have emailed gelenquiries greenbelt.co.uk with the information - although I have done that about 20 times in the past and the bushes have never been cut back in the 10 years I've lived here! I don't hold out much hope in getting a reply this time

"Fabulous service from Customer…"

Fabulous service from Customer Services. Resolved the issue overnight which involved other agencies as well as Greenbelt. Many thanks Marc Higgins.

"Avoid like the plague if you can."

Avoid like the plague if you can.
Our latest experience: An automated email from Greenbelt in Feb 2022 stating “We will try and respond as soon as possible however; please allow up to 20 working days.”
56 (!) calendar days later and DESPITE the open/unresolved query, and numerous requests to place a hold on the account, we have received:
1) a letter adding a late payment charge and demanding payment for services yet to be carried out.
2) a letter from a debt collection department threatening further action unless payment is made.
3) a letter from a dept collection department threatening court action and contacting our mortgage provider (!!)

Simply amazed a company can get away with such harassment and bully tactics.

We’ve finally been provided with the data that was requested, and been given just 14 calendar days to review the correspondence - seems incredibly unfair considering the reverse is Greenbelt’s allowing themselves a 20 working day SLA.

"Unresponsive"

Three letters sent to directors setting out concerns since June 2021 have gone unanswered. Customer Service is slow to respond and apparently provides misinformation. Expensive for the service delivered.

"Disgusting shocking rip offs"

Absolutely shocking how they even call themselves greenbelt the scumbags. Not even seen them on my estate doing any work been in my property 3 years not seen the scumbags once.
Rip off

"Absolutely shocking"

Absolutely shocking! Pay my charge by standing order, and now received a threatening letter from their debt recovery unit threatening court, CCJ's, notice sent to my mortgage lender! This isn't the first time in last 3 months either, disgraceful, should be me threating them with action