"Greenbelt is holding up our house purchase"

We're buying a house and hoping to complete in mid-September. However, Greenbelt is proving incredibly hard for the vendor's solicitor to reach.

The solicitor has received a canned response and been told to expect 20 days response time from Greenbelt.

Not being able to get the management documents from the company into the hands of the solicitors is holding up the whole deal, and putting our completion date (and purchase) in doubt.

Not being able to speak to a Greenbelt representative is infuriating. Who can we speak to to resolve this?

"worst company ever"

worst company ever
difficult to reach ..
very poor communication

"Nick Upton of Greenbelt - Excellent"

Recently having dealt with Nick Upton as Greenbelt I can only say that he has gone above and beyond to work with me and residents to resolve a difficult situation for residents. Nick was quick to respond, took ownership of the situation and kept me updated all the way through to a resolution. It has been a pleasure to work with him on this and resulting in a satisfactory outcome for my residents.

"Terrible customer service"

Terrible customer service. Already pay council tax and are entitled to get the same services as everyone else? Think again. You have to pay extra. You can’t call the local council for fly tipping they refuse the service because Greenbelt “manage” it. So you have to pay extra for every Tom dick and Harry who use /vandalise/fly tip on the estate you live on. Council saves money not giving you the service you pay for and Greenbelt charge you extra, and more extras admin fees, so called site inspections to inspect the work of the contractors that they tender the work out to. It’s a money making cash cow. I have had my bills in dispute for at least 4 years. Do not expect any response from them, they never reply and then have the cheek to charge “late payment fees” on bills they issue in advance ! It has already been established in a court that they can not charge late payment fees, yet they continue to do so. The bills are uncapped and unregulated. Greenbelt have a detrimental effect on house sales. Buyers often pull out of house sales because Greenbelt have written themselves into your house deeds.
In regards to Greenbelts reply
My bills have been in dispute for 4 years as you very well know. You can not charge late payment fees as you very well know. A court case proves this as you very well know.
As for your “we offer a specialised service” it’s not offered! It’s written in to peoples house deeds!!!! They have no choice no say on anything. That’s not an offer.
You have not reviewed any photos or work carried out, if you have the. You acknowledge my dispute which you say you have no knowledge of?
The government will intervene the people are starting to fight back so Land maintenance companies like Greenbelt can stop holding people hostage for land that you own and expect residents to pay for. It’s land that can not be built on. It’s land that belongs to you. Residents have no rights to it. Why should residents pay extra to you for fly tipping when they already pay council tax just like non land managed households who can access that service with local councils but get being on a new/newish build estate we are refused that service. Where is our council tax discount for having a private land management ? According to the council the grass cutting, other services we can not access would not be worth knocking money off yet your services are charged so much for? That’s not a fair policy. It’s a way to make more money out of freehold property owners after purchasing their homes. The people on the estates are forced to have Greenbelt. It was not our decision, and you are monopolising on the situation. I have never signed or agreed to Greenbelt as a land management, our original plan of our property/ estate does not have your land outlined on it. You sent a new plan with it on. The original plans with our sale does not include or mirror your plan provided much later. Very sneaky of you!

"I’m buying a house and the management…"

I’m buying a house and the management document is holding it all up the date for moving is September the 3rd,It has become very stressful sorting this out. Getting documents to solicitors just a nightmare

"If I could rate them 0 I would!"

If I could rate them 0 I would. They are supposed to maintain our communal green area on our estate and every year they fail to do so. Residents continually email and phone whoever they can get hold of and we get fobbed off until the very end of the summer when they will half heartedly send someone out to prune and cut until another year goes past! This is unacceptable it is a green space for the community to enjoy and for children to safely play and they continually fail to safely maintain it and it now is severely overgrown, hedges are over growing onto footpaths and it has toxic hogweed on it. This is the worst maintenance team I have ever had the misfortune to deal with and I'm sorry they have the contract.... Wish they didn't! Horrendous company to deal with!

"Since “selling our home” in June which…false information in response to review"

Since “selling our home” in June which requires Greenbelt to issue a certificate of conformity as part of the covenant.Our solicitors have chased virtually daily Greenbelt to issue the certificate.
After more than 2 months Greenbelt has failed to even respond to out solicitors, Estate agent, myself.
Solicitors have in writing informed them they are jeopardising the sale and purchase of 3 properties.
Response ZERO.
This so called company is outrageous.
So for a annualservicd charge of circa £200 which has been diligently paid for 13 years they are now holding at risk the sale and purchase of over £ 1.2 million of properties.
Can anyone, myself, solicitors, estate agents get any form or response from Greenbelt.
Simple answer id NO.
Since my contact Marc has responded.
Stating the first time our solicitors contacted them was July 21st.
This is the email sent by our solicitors stating Greenbelts lack of response is prejudicing the completion of the properties.
What he omits to mention is our solicitors provenly had sent since early June the request to issue the certificate of conformity numbering several. Together with numerous telephone calls on the same subject.
Should this be disputed I shall have no hesitation in requesting our solicitors to publish every letter, email and telephone recorded call.
Your decision Greenbelt.
Tell the truth or face the publication of every item, which will legally prove, your company does not tell the truth.
No excuses, do it or we shall do exactly what we say.
Or take the decision to appear in court, which will prove you lie.

"Non professional"

They do not do their job. The hedge of my front door has now blocked the passage no way to walk through, the car park is full of trees and hedges, only came once last year, and now its summer the hedge will be growing everyday. Having lots of insects and bites on the walls. Won't recommend at all.

"Greenbelt is the worst company it is my…"

Greenbelt is the worst company it is my misfortune to deal with. Their idea of annual inflation is nearly 15 times the normal rate of around 2.5%. Why is this allowed year after year. We are at their mercy. How many workers and retired people get annual increases of this magnitude. If it was your power or internet supplier acting this way, you could either go elsewhere, or the annual increase would be capped at a reasonable level. The government needs to take urgent action against these robber barons.
There is no point in contacting Greenbelt for an explanation, when they only reiterate the built-in gross unfairness of their scheme. I live in the smallest/cheapest house on the estate they "manage", yet I pay much more than some of my neighbours. I don't even have an allocated parking space, but have to pay for upkeep of the drainage area in the car park at the back of my property. I do not have a garden or any gates, fences, hedges or grassed areas around my property. An equitable way of calculating payment for Greenbelt fees, would be one based on rateable value, as is council tax.

"I moved out of my house at the end of…"

I moved out of my house at the end of May and the solicitor informed Greenbelt. We have since received a bill for the next year and now a late payment charge as we did not pay it as we no longer live there. I have contacted customer support over the last 4 weeks and no reply. Is this review the only way to get a response??