"Appaling Service"

Continuously being advised it will be done and the date moved again (now 12 months on and still not carried out the work contracted to do). Appalling service

"I recently gave a bad review of my…"

I recently gave a bad review of my experience with this company and got an e mail response from them immediately. In the e mail they did not address any of my issues of which I provided photo evidence and I of course have had nothing back. Just the usual we will respond in 20 working days????. So posting o. Here seems to be the only way you can get a response.

"Supportive and Amicable"

Based on recent experience with Greenbelt I have found them to be excellent to deal with.

Nick Upton our customer representative has worked closely with our resident's association to review issues that we had and rectify billing errors resulting in a refund for residents.

Greenbelt have been incredibly supportive of the resident's association in the organisation of a community event, even providing sponsorship and have been very amicable and easy to deal with.

Our green space is kept clean and tidy and verges are neatly maintained.

"Avoid this company at all costs!"

Avoid this company at all costs!
My husband and I are currently in the process of buying a house where Greenbelt act as managing agents. Despite multiple attempts by our solicitors to get hold of the management pack, the company refuses to provide one.
They are trying to distance themselves from any sort of responsibility, yet invoices and insurance has been provided showing they are the responsible company. They seem happy to take money but not to take responsibility!
This company has caused a lot of stress and we would recommend staying well clear.

"House Move"

We are waiting for Greenbelt to reply to our solicitor after weeks of chasing. Myself and my partner have also emailed and phoned several times but still no reply. As a result of their incompetency we are going to miss out on the stamp duty relief of £2,500. The company have caused a lot of stress and I recommend avoiding at all costs.

"I am in the process of moving home"

I am in the process of moving home; my solicitors have contacted Greenbelt several times in the past 6 weeks and have not received a single reply. We were due to complete by end of September, but due to the incompetence of Greenbelt both myself and my buyer will have to pay an extra £2,500 in stamp duty.

"Apathetic and incompetent"

I am trying to buy a property on an estate managed by Greenbelt. Despite numerous requests over more than 5 weeks by the seller's solicitors, attempts at contacting them by the seller and even by me they have not responded at all to any of us. As a result of their total apathy and/or incompetence I am almost certain now to miss the stamp duty deadline so they are going to cost me £2,500 in extra stamp duty through no fault of my own. What a shockingly mismanaged company. I am sure they are much more interested and focused when they are collecting their management fees.

Updated following the reply below: Greenbelt finally responded to the solicitors after many weeks, but still failed to give them the information they need to complete the purchase. The suggestion below of contacting 'customer care' is entirely useless as the response comes back that they will try to respond within 20 working days! What kind of company thinks it's okay to take an entire month to respond to their customers?

"Absolutely awful communication"

Absolutely awful communication and time scaled for responding to issues. We have now been waiting over 6 months for an issue to be resolved and have had to chase each time for any update. We have never been given a refernece number.

"Great Response"

Greenbelt are very responsive when asked questions about the green spaces where we live!

We have a problem with dying trees and when emailed Marc Higgins responded the same day and had actions outlined after visiting the site the following day. They also considered the impact on local wildlife which shows they care!

Greenbelt manage the landscaping contract team very well ensuring our green areas look great.

It is a pleasure dealing with Marc

"Quick response and result by Marc…"

Quick response and result by Marc Higgins very happy with overall experience