"Greenbelt rip off"

As previous one star is more than greenbelt deserve. Poor service, poor communication and basically a tax by proxy as agreed with persimmon

"One star too many"

Wish I could give zero stars but as one is the minimum, it is still too high of a score for them.
This company is nothing but daylight robbery, charging ridiculous fees for grass cutting, monthly inspections and charging those living on the estate for any damage and vandalism despite children from all over town using the park!

"Poor work carried out and corners cut…"

Poor work carried out and corners cut at every opportunity. Customers not asked before non essential work carried out. Green belt charge exactly what they want to and customers not permitted to get other, cheaper quotes. A absolutely disgraceful customer service. Truly shocking what they get away with.

"Disappointing"

Poor communication and terrible value for money.

Unfortunately the contact email on their website does not work.

The list of services provided is vague and there does not appear to be a vision provided for future developments on the site. I would hope that this information would be shared in detail. With the amount of money being paid, I would have a liked to see improvements made to the children's play areas over the 5 years that the estate has been in existence. Unfortunately, maintenance is all that is taking place and this is often substandard with weeds in the road and bark in the gardens not being replenished.

"USELESS"

Greenbelt are only good at one thing - receiving money from residents for doing nothing. Unusable children's play areas amongst a range of other services that are not carried out. Currently collating a gallery of images to prove this . Every resident in muirside wish to replace them and I look forward to assisting in this along with three local councillors.

"I would recommend you avoid this company"

Unfortunately if you buy a new build home in the U.K., the chances are that the communal areas will be handed over by the developer to a “managing agent”. This agent is responsible for keeping the areas well maintained, to hold appropriate insurances, and ensure that communal areas are pleasant for all residents.

Not when Greenbelt are the ones that are the managing agents. I am grateful that I now no longer have to suffer their poor customer service.

The only thing they are efficient at is sending bills. The bills themselves are broken down, containing lots of work that can not be evidenced. When you challenge greenbelt on the costs, they get very confrontational and simply inform you that you’re legally obliged to pay their bill. There is no oversight, and legally speaking, they’re able to charge more or less what they want, and you’re not able to challenge it. If you withhold payment, saying that the bill is being challenged until they provide evidence, they will threaten court action and prevent you from being able to remortgage or move house.

That was the only reason I kept all my bills up to date, as I knew I would want to move. They also try and slap you with charges on your bills for late payment. As there is no credit agreement in place, they should not do this. But, it’s another way of gouging money out of customers.

If you are interested in a house, and see greenbelt are the managing agents, run a mile. Do your homework on the company and read up on publicly available.

"As expected"

As expected, I received the standard glib reply from Greenbelt where I am wrong and they are both right and wonderful. Makes me wonder why Greenbelt have since deleted their response??
Does it not tell a story where there is an extremely high amount of complaints against this company which also results in court cases? Their work, management and supervision as a company falls to the standard of severe negligence while still charging eye watering amounts for work NOT carried out. For example, in the schedule for this estate in Hawick, Greenbelt are responsible for weed spraying one metre from the rear garden fencing. We have nettles that are almost as high as the fence itself. Looking out my window I can see weeds running all along the road kerbs. This should have been sprayed but in fact, they haven't been touched for months and it is more than obvious that their inspectors are neglecting their responsibilities.
Standard practice is for all work on common ground is at least three tenders sent out and the results sent to the residents to choose which one THEY want to carry out the work and not Greenbelt making the choice for us.
No doubt there will be yet another glib response from Greenbelt saying, ehhh, you are wrong and we are right. They are a joke.

"No faith in this company"

Greenbelt, with reference to your reply to Martin Shubert in the last few days, has left me confused and financially concerned. We reside in the same Estate as Mr Shubert and are also being charged a whopping £38.22/month. If the figure quoted by yourself is correct, £23.57 + vat/month, then we and the rest of the residents in our Estate at Paterson Gardens have been apparently overcharged for a number of years. Your comments would be welcome. Update.....7/8/19, Greenbelt have now deleted their reply to Mr Shubert that I was referring to. However I did take a screenshot of it prior to it being removed, lol

"Just looked at the job that greenbelt…"

Just looked at the job that greenbelt did in Tranent windygoul area: grass cutting very poor with tons of leftover grass scattered around , did you guys ever heard about trimming the grass around lamp posts ,close to the fences etc?
Reading all the reviews and your answers there is no single answer from you admitting your poor practice. Instead of this you raising requests with trustpilot to delete reviews as in appropriate. Very disappointing indeed

"How long before this review is removed? Genuine Past Customer"

As my property is now sold, this problem is someone else's problem. Again Greenbelt you have spouted rubbish, and claim mis-information etc. You seem determined to report each and every negative review you get, regardless of the fact that the reviews are from legitimate customers past and present. I stand by what I originally posted. I have reported your positive reviews one is even an ex employee! however for some reason these "false" reviews remain. Goodbye Greenbelt, see you in court.

One star as you cannot give less to leave a review. surely not all of the negative reviewers are wrong? Even though Greenbelt will report nearly all of the reviews for breaching Trustpilot. All they want to do is intimidate the reviewer to delete their review or have Trustpilot delete the review for them. Perhaps Greenbelt should put as much energy into improving relationships with estate members as they put into reading and responding to Trustpilot Reviews.
Making false claims that the content is defamatory. The one over-riding defence to so called Defamation is "VERITAS" which means truth!