"over-zealous cash collection and sarcastic, rude trust pilot responses."

** update - I know trustpilot is independent, that is why I shared details of some of the issues we have on our development from the poor services offered by Greenbelt via their sub contractors. They really are a horrible company and I wish I didn’t have to deal with them. **


Work subcontracted (I have never seen a Greenbelt vehicle) and not always to a good standard.
Bins regularly overflowing, both litter and dog waste.
Invoices have lots of lines but very few details, and Greenbelt never answer questions properly e.g. ‘what is this charge for?’.
Management and Admin charges are particularly galling.
Over-zealous cash collection, very quick to threaten court action and bailiffs and I have yet to see or hear any evidence of positive customer service.
They definitely do not provide the service that our developer led us to believe we would pay for.
I hope the growing number of MPs getting involved in the so-called ‘fleecehold’ debate can bring some action.
It is not clear what value Greenbelt add for customers at any stage of their operations.
Bitterly disappointed and if I had known what sort of company I would have to deal with I would not have bought a house on this development.

"Greenbelt are disgraceful"

Never see them or there contractors doing any work,billed for work that was not even on our estate,never answer phone,respond to emails but don’t actually answer the questions you ask. Daylight robbery

"Make sure you have a record of all correspondence!"

Greenbelt request that you call their ‘dedicated customer helpline’ so you have no record of what is said by them during the conversation. This has happened to myself on more than one occasion where Greenbelt denied any knowledge of the phone calls made, so I subsequently put all correspondence in writing so I have a record of what is said and also so Greenbelt can not deny any knowledge of them regardless whether they keep a record or not. Greenbelt fail to respond to these emails yet I know they receive it as I get automated responses. On the single occasion where Greenbelt did reply I provided irrefutable evidence to them (which also was supported by my solicitor) and when told they would look into it, I never heard from them again! Each year for the past 4 years despite them receiving the information the issue has not only still not been resolved but purely ignored.
Message to Greenbelt, don’t ask me to call your helpline or resend the emails, you have all the information already. A certain employee is fully aware of the issue in full detail as he found out 1st hand when he received a copy of my deeds!
UPDATE
You ask me to get in touch with you but as already stated ‘you have all the information already’. Also I mentioned for you not to request to call or resend the emails and you do exactly that! This shows you do not read the reviews properly or are incapable of understanding it. Your billing manager said they would look into it and failed to address it so I fail to see that you will do any different when you are of a lower position. Also there is no confusion as to who I contacted, I’ve never contacted Greenbelt energy. Stop trying to make excuses!

"Greenbelt smashed my window"

Greenbelt smashed my window! This happened two weeks ago by there grass cutter contractor’. My daughter was in at the time and took photos for evidence. If she was not in I would not have had a clue how my window was smashed. I complained to them straight away only to get a response stating nothing to do with us it’s the contractor I have to deal with. Well I’m sorry green belt but I pay you to keep the grounds round my house cut and I will always channel my complaints through you. It is then up to you to get my window fixed by what ever means possible. You know who I am and I will simply stop paying the fee until the balance is squared up on what I am going to have to pay the joiner. If any councillors or politicians are reading this then please tell this forum a way on how to get rid of Greenbelt from our grounds. There must be away.

18 days and counting Greenbelt. I appreciate accidents can happen but how this is being handled is very unprofessional. Why can’t you just get my window fixed? You pay the contractor the money we pay you. If I pay the contractor direct then I would take my complaint to the contractor. Take responsibility here and get my window fixed. Start caring for the people that pay your wages.

"Beware of being missold their services by developers"

Your developer will very likely quickly gloss over the involvement of Greenbelt in your estate and will certainly not disclose the true nature of arrangement you are being lumbered with.
They will likely quickly mention that the estate is maintained by a 'factor' and leave it it at that unless pushed.
Greenbelt will likely comment on this by saying they are not a factor although covered by the property factors act, but are actually a land maintenance company etc etc etc. But a factor is how they were described to me. No mention of them being the land owner, inability to ever replace them or that they are free to charge whatever they like and do as they see fit.
Greenbelt will likely comment that the AMC is capped to RPI but fail to mention that every 5 years they are able to increase this by whatever they see fit to 'realign to true costs', or that they have a pretty much open ended list of extras that have no limit to cost that they are free to add in at will. Anything relating to a playpark, other than their quarterly inspection is extra. Fixing anything anywhere is extra. Pretty much anything other than cutting the grass and having a look about is extra.

Search for the scottish lands tribunal case 'LTS-TC-2014-27' Michael Joseph Marriott and another (applicants) v Greenbelt Group Limited (respondents), for more information about what customers have had to go through to address the relationship with this company.

****Thought my review could do with an update*****
Nothings really changed. Maintenance is still mediocre at best - still little more than cutting the grass. Except when they are taking someone in the estate to court, then they come and manicure the place to take lots of photos to show the court how well they look after the place.......

"Greenbelt in my opinion is a company…"

Greenbelt in my opinion is a company that deserves to be investigated for its substandard practices. They do not deliver the service that should be expected, they also hit you with extra charges for cutting back trees on their own land that is blocking your sunlight out. To top it all, if you phone them you are on a premium rate phone call. If you do get to converse with someone, don’t expect to get the full story from them, they are deceitful!!

"Not even worth 1 star"

I am loath even to give this company 1 star. My experience over the last 14 years with them has been woeful. No regard for residents views or interaction. I feel I pay extortionate fees for slovenly workmanship with no opportunity to give feedback. They are not value for money in my opinion. Each year the fees increase yet the maintenance of the established green areas should decrease. Fourteen years later they still annually replace planting with the same species.....because they have failed to 'take'. I wrote to them to explain they need to change species but was ignored. My complaint actually cost additional fees as they called in a horticultural 'expert' and then charged for it. Company is a joke. Avoid if you can. Unfortunately I am stuck with these rip off artists.

"Not trusting wit evidence of work…"

Not trusting wit evidence of work carried out. Nothing dated. Make it up as they go along .. absolutely ripped off with the bill. They don’t attend meetings. And it’s defo not a green belt van that comes to carry the work out. I’d like a say in which company acts on my money. I could get a company cheaper to carry out ground work. I bet .. they don’t ask anyone for their views yet it’s all out estate who is paying for it .. no communication between when you do ring or email. The pictures of said work. One was on a insurance claim yet they too claimed the money back by charging everyhouse on the estate. Shocking. They should be looked into. I bet all the MP s own this company. Another rip off to add to it all .. it’s not fair .. all I want is fairness

"Unfair Charges"

Not only do they keep on upping the charge, I have found they can also stop the sale of your house, or in my case , just a simple removal of a name from the deeds, you will require a simple compliance certificate from them to allow you to complete, for which they , at present charge £60.00, in my opinion, this is an insidious way of making money, House builders and councils need to take full responsibility for allowing companies like Green belt to impose their unfair charges on their Buyers and residents.

"We received our Greenbelt invoice for…"

We received our Greenbelt invoice for their next lot of unexplained payments. I emailed them with lots of questions and they replied with another question. When I attempted to reply, they blocked my email address. Therefore I replied with another email address to get a response. They had an excuse as to why this occurred but I’m not the first person they have blocked. One of my many questions was that we had been billled an extortionate amount of money for planting, but there was no evidence of this. Their reply was that they had made a mistake in the invoice and this money was for painting fencing. They backed this up with photos of a paint tray and painted fences. No dates were in evidence and it could have been anywhere at any date in the past. You never receive any detailed evidence to back up what they say they have done. A neighbour asked them to let him know when they did a site visit and he would tag along. This has never happened. Greenbelt are not transparent in their dealings but happily take people’s money. I would also suggest that If you intend to communicate with Greenbelt on any issue, put it in writing.