"Discrimination agaisnt rural residents"

If you have a rural address forget about easy sign up or transfers. When speaking to the rep he stated that his team informed him that my address was not valid. I stated that my address was valid, and that I could take a picture of the sign at the end of the driveway if needed.

I live on a farm and have an address sign based on the dominion land survey system which the Wealthsimple platform and Wealthsimple staff seem to be completely incapable of understanding making sign up for the app and transferring money into the app an absolute nightmare. I would give zero stars if it were an option.

"Rewards are a SCAM"

Rewards are a SCAM

Why even put a load of rewards such as GIGS and the have it not available for users? It just says coming soon. Why even say people are eligible for things that are false and unattainable?

"Bad customer support / service is killing the business"

I have been with Wealthsimple over two years. The customer service was great and helpful until June 2024. Don't know what happened to the supporting group. The current customer service is a joke, it looks like they have problem in the internal communication and management. The online chat CSRs don't have the product knowledge at all, rude, their answers are not relevant to the questions, or just wrong. The phone support CSRs are kicking ball, no commitment, slow respond, ineffective back office communication, eventually the problems still can not be resolved after a few weeks.
I am gonna say goodbye to WS asap.

"Very poor, good thing i had seen blockchaintrix review them"

poor communication and support. What's even more annoying is they give all sorts of excuse as to not pay the bonus you're entitled to. This is very shady and all elements of their action point to it.

"I wish I could give a zero star rating"

I wish I could give a zero star rating. Anyone contemplating switching please please listen to every review that says to avoid this investment company. After stealing our life savings and closing our accounts left my husband and I with nothing. My husband took his own life over this , shame on this company taking hard working people’s savings and leaving them with nothing

"Bon produit, mais mauvais service"

Bon produit, taux intéressant, mais aucun service en français.
Je viens d'ouvrir une contestation sur ma carte de crédit et le service en français ne peut pas me répondre, ils m'ont transféré en anglais. Où là encore ils ne peuvent pas me répondre. Ça fait 3 jours que j'attends un courriel de leur part avec la marche à suivre.

"Problem quickly solved"

I had a problem with transferring money by interac to and from my cash account.
Sarah, first and then Manan, investigated, helped and escalated the problem to a software engineer who identified the glitch and solved the problem expeditiously.
Contrast this with the Kafka-like experience I am having at CIBC who have provided me with no less than two bank cards that won't work at ATM's but function fine at merchants. I have tried to get one of their CS people to acknowledge that there is a glitch-that word-again in their system, but they refuse to accept that. This nonsense has been going on for nearly two months.

Wealth Simple customer service gets a well-deseerved five stars from me.

"I have over $100k with wealthsimple and…"

I have over $100k with wealthsimple and $20k in my cash account. I tried to do a transaction for $9,900.00 and it was denied even though I had way more in my cash account. I called in to have the limit of $5000.00 raised for the transaction but was told it was not possible. I ended up processing the transaction through another bank cc. My opinion is if Wealthsimple does not trust me spending my money why should I trust them with my money. I could understand me having to call in to pre authorize a large transaction but to not even have that option makes me wonder how secure is Power Financial the owners of Wealthsimple. I am premium with them but I think I will not put more on deposit with them.

"WS customer since 2018"

I’ve been with Wealthsimple since 2018 and I love their platform. It’s much more better than what any Canadian banks have to offer. The only downsize is that their “premium” support service didn’t feel premium at all to me. I had a simple question and my case had to be escalated to get the correct response. I suspect badly trained rookie support agents, but the “manager” or whoever it was when it got escalated was 👌 👌 👌

"HOrrible company"

Horrible company
They did not even honor its promise and Its return from advisor is so low
Do not use them
avoid wealthsimple

“Register” and “sign up” both have the same meaning. The term “register” tends to be used predominantly in British English, whereas “sign up” is preferred in American English.Jul 27, 2018

as you can see from google search
Sign up and register mean same things.
When I signed up to become wealthsimple customer
I thought i am registering for 1 percent bonus match and referral bonus.
they denied while someone i referred got money and bonus