"I paid up front for an annual contract"

I paid up front for an annual contract. Unexpectedly we had to sell our boat a month later. We subsequently failed to find an alternative boat. The marina in the meantime has been using the berth I have paid for to make even more money. I can’t cancel the contract and seem to have no option but to watch while the Marina enjoys selling my berth. I know the Terms protect them but is this morally right?

"Useless and rude manager"

Useless and rude manager

"Scammed and lied to when signing up to…"

Scammed and lied to when signing up to berth my boat!
Hidden fees, rude, abrupt staff!

Amenities around the marina nice for a day trip but if you own a boat stay well clear! Unless stopping for the day this place is a daylight robbery with hidden costs £££

"Superb facilities. 100% helpful staff. Universal Marina is Amazing"

Superb facilities 100% helpful staff. Universal Marina is managed superbly by Graham and his excellent team. They are always on hand to help and assist. For new customers to the boating scene I cannot recommend enough how delighted we are for choosing PM.

"Had an issue with my berthing license…"

Had an issue with my berthing license last year and again this year Spoke to Janet at head office on both occasions and what a superstar she is Absolute assist to Premier Marinas and she definitely deserves a pay rise 😉. Lovely lady to deal with 10 out of 10.

"Good Marina to keep your boat in"

I keep my pwc with Premier Marina, they have been super helpful so far with everything I need done in th Marina. They are not the cheapest, but well worth the money.

"Eastbourne Marina (Sovereign Habour)"

I have berthed at Eastbourne for a number of months, terrible quality of service, charges that should not even exist, staff where rude and unresponsive. After they moved my boat without my knowledge They ended up damage yacht and they didn’t want resolve any of it.

The only good thing was the staff at the lifting area, they are friendly and helpful. But even then my departure was shameful, I was not informed of what time the lift was or even informed about it. After that they tried to double the lift price, by putting on things that were never happening. Relaunching you must be kidding, I would not go back there even if my life depended on it.

I wouldn’t suggest anyone berth or even visit the place, overpriced with a lack of quality, care.

Run by crooks, some of the staff are pleasant but that’s about the best of it.

"Disappointing Brighton experience"

I entered Brighton about 1.15 in the morning on Friday 18th August. I had not visited for over 10 years The entrance was not well marked and there was no bouyage in the entrance. I was given a mooring to go to, just a number. No directions.
I was put behind a large barge that ran its generator all night. We were told we may need to move for the barge to manoeuvre later that morning. I question why we were put there in the first place
The internet did not work. In fact when I asked, I was told yes it’s not got that much range.
Getting a good nights rest was impossible with the noise from the barge.
We stayed till Saturday morning 28.5 hours still in the same location still with the barge engine or generator running at night.
We paid for two nights. I question this and asked why not just one with a short stay fee.
When we left Saturday morning it was low water. One boat was aground in the unmarked exit and I also touched the bottom, I only draw 1.2m. No warning from the staff. No directions no bouyage.

I went on to Eastbourne Premier Marina, it could not have been different, friendly helpful staff, clear directions, both in and out and well marked. I discussed the Brighton debacle with other boaters who said, in their experience it has gone downhill at Brighton and is no longer a pleasant experience.

Despite Eastbourne’s welcome, the stay at Brighton marred my whole experience. I really felt that in that location using Premier in the name is wrong. I expected better.
Having stayed for two nights at Premier Marinas Brighton and Eastbourne and paying for three, leaving Sunday early I did not get the experience or the value I expected. I sent this as an email to Premier to receive neither a reply nor an acknowledgment. Hence putting it in Trustpilot. Come in Premier, up your game.

Amendment

Though I did not receive the claimed response from Brighton they have since forwarded it to me. And it appears it was sent shortly after my complaint to them by their duty manager.
Whilst the dredging operation was put in notice to Mariners and they would certainly need to remove the bouyage marks, it was not clear how to enter, and not put in visit our harbour website, a well used resource for small boaters. it was however in their own website and I accept this. However when touching bottom during the exit, it was within the channel marked on their website and a boat had foundered in a really difficult spot.
I question that with the risk of grounding within an unmarked channel, a more proactive approach to unknown vessels entering or leaving, when marks have been removed would seem to be good common sense. This approach is taken at Eastbourne and it’s well marked.

Despite this, I accept that a response was given in an time
Y manner, even if it wasn’t received and I have thoroughly checked. So I have changed my review from one to three stars. In the end given the size of the Marina a better place could have been found for us that wasn’t in the path of the noise and fumes from the dredger generator and the facilities that include internet access, almost vital nowadays should be available throughout the marina.

The Manager kindly offered a free nights stay as a gesture of goodwill, I doubt that I will take that up, but I non-the-less appreciate the offer.

"Booking T&Cs not brilliant."

Booked a visitor berth in the morning, had some engine trouble so had to cancel. Called about 2 hours after booking and they wouldn’t refund the booking - only add credit to the account because it was within 24 hours. Seemed a bit unreasonable.

Will use my credit in the future and then not return. Future business lost.

Reply noted - however this is one of few marinas in the region which insist on payment at point of booking. Review stands.

"Very helpful"

Very helpful, friendly staff at Brighton and Eastbourne.