"Don't let these reviews fool you"

Had my BMW 1 series turbo repaired, and it feels like a brand new car after, also done a free service as well. Very friendly and honest people. Don't understand why they have bad reviews here as their Google reviews are almost all 5 stars. Highly recommended.

"Serdecznie nie polecam ponieważ…"

Serdecznie nie polecam ponieważ wprowadzają ludzi w błąd i naciągają na pieniądze. Pani za ladą mówi swoje a Mechanik co innego. Zapaliła mi się kontrolka silnika. Więc udałem się do mechanika ktury zrobil diagnostykę. Usterka to turbo i katalizator. Udałem się do best turbos i zaproponowali regeneracje turbo i czyszczenie katalizatora. Zasugerowalem że może lepiej wymienic na nowy katalizator i turbo . Oczywiście pani w biurze odradziła i powiedziała że mój katalizator i turbo naprawia i będę miał gwarancję . Po 6 miesiącach kontrolka silnika znowu się zapaliła i samochód został sprawdzony przez mechanika w best turbos. Okazało się że ten sam błąd katalizatora ktury był wcześniej . Dzisiaj Mechanik powiedzial że mam trzy możliwości 1 wymiana sond 2wymiana katalizatora i 3 wtryski. A moja gwarancja jest tylko na czyszczenie katalizatora a nie naprawę. Dlaczego nie powiedzieli mi tego pol roku temu że katalizator jest zepsuty tylko proponują czyszczenie za 550 £ ktore nic nie daje !!!

"I reconditioned the turbo"

the turbo was reconditioned by them, after I received the turbo back, it could not be installed because they sent me another turbo. they said that the mechanic doesn't know how to put the turbo back on as an excuse. I towed the car to their garage, they forced the turbo to go in and when I finished all the assembly and put pressure on the installation to see if there are any leaks, of course the turbo is not properly fixed in its seat. after many disputes with them, they are still looking for a culprit instead of reaching an understanding. do not assume that they made a mistake. in the end I found out that my turbo was put up for sale on ebay and I have the proof. I was summoned to their garage, intimidated, humiliated, and they did not keep their word, being in a delicate situation. all the conversations I had with them have been recorded.

Finally i had to buy another turbo because they don’t want to give me my turbo back and the refund.

I did not refuse to pay in any way, only that you asked for the payment to be made by bank transfer, which was not possible without having access to the computer at home. I had the payment card with me and you did not accept the card payment because the card machine doesn't work in last 3 weeks. I called the police because you parked a car in front of my car specifying that you don't trust me. I had to call the garage to do the bank transfer. when I asked for hybrid turbo reconditioning, no one mentioned the fact that the turbo would have to be modified on the outside, which would cause installation difficulties. in this case I would have gone for a standard reconditioning. if you still think that only you are right, then I have nothing more to say. another turbo will be installed and I will send the turbo back. it depends on your attitude if you want to refund me.

Another turbo has been fitted, you won’t believe what they done when they force to fit their turbo, they use silicone on the turbo gasket and silicone on the turbo feeding pipe, that’s why turbo had the leak when we test it with pressure. If a small piece of silicone get inside the turbo, its gone, and after that they blame yourself, you did something wrong. OMG that’s a really shame for this company. they actually don’t give a penny for your car, they will take your money.

I’ll send the turbo to back to them, I’m expecting full refund from the turbo, my original turbo back and the invoice i paid when the car was recovered to their garage.

Update after 2 months

I found exactly same turbo at falcon developments, witch fits straight away at 850£ without turbo on exchange and now i understand this cowboys sell me donuts.

I actually lost because of them over 3000£ taking in consideration I didn’t work for 3 weeks.

They even bothered to send me the original turbo back or the refund of 850£ or just to find a way to be ok for everyone.

But don’t worry guys when you lose money, you lose nothing, when you lose your character, you lose everything.

This is the worst customer experience.

A camera has been fitted under the bonnet before they start the installation and they turned in different directions to not see anything. By side of that they said i have the permission to stay and watch how they fit the turbo. After i get the car at their garage, they didn’t left me to watch. This was the cherry on the top, so definitely they had something to hide.

"RANGE ROVER VOGUE L11ETN"

Had my Range Rover in for new turbos in January. Car started leaking oil the day after (luckily I have my own ramps to inspect else I would not have noticed) to which they had to then collect the car and accused me of over filling the oil. They collected the car (apparently I was lucky they collected it as its my responsibility to drop it off after giving them £4300 to repair it and it not being done properly) and repaired it and dropped it back off. 2 days later the car goes into limp mode and has restricted performance and an engine light come on. I ring up frustrated as you can imagine being £4300 down with still a broken car. I have the car scanned at work and every fault is to do with the turbo's. I get told to only email / whatsapp as apparently on the phone they "don't like they way I treat them". I then have to pay another £606 for the apparent next fault which was the turbo bypass module. Don't believe this for one second but just a way of recouping some more money. The car is being used by someone who works for me, and he rings to tell me the engine is now seized 6 months later. Owned the car from new and never had problems and since they've touched it, its never been the same. Avoid this place at all costs, would not use them if it was the last place on earth. Ive seen the replies they give other customers on here which says alot about these guys, can't wait to see the excuses they use on this occasion. No wonder they have 2.8 stars.

"Isuzu d max nightmare"

Put my isuzu d max in for turbo failure 3 weeks later after several phone calls was told it was the full cylinder head needed replaced 3 weeks later told needs an engine £3000 +£2000 labour 2 months later £5000 for engine £2000 labour then offers me £2000 for the d max

"Sold me a turbo that wasn't in stock"

Sold me a turbo that wasn't in stock, so I would need to wait for the other to be returned/exchanged, or I can remove mine and send it in to be refurbished - given this would result in an extra 3 days of my van sitting on a lift, I'm not sure why they think this is a suitable alternative.

I asked about sending a different brand - surprisingly this was also out of stock!

It takes multiple phone calls to get through before they answer, which is less than ideal.

I went to an alternative who had the replacement turbo with me in less than 24 hours, offers a free return label, is cheaper and has a smaller deposit. AND they answer the phone first time. So other than the wasted time, it worked out better for me overall.

I will say the refund was initiated and processed quickly, so 2 stars instead of 1.

"BRILLIANT SERVICE"

BRILLIANT SERVICE, VERY HONEST AND PROFESSIONAL PEOPLE HIGHLY RECOMENDED.

"These Guys have done a brilliant job"

These Guys have done a brilliant job, on my sons C250 Mercedes, the quality of work was excellent, the customer service also brilliant, they gave a time it would be done and on time it was, the price they quoted, was the price we paid, would fully recommend them, well done guy's..

"Thieves"

Took my van for a turbo change everything was fine until I realised wheel changing tools had been stolen. Asked the place to help me out and check with the technician and had nothing but abuse not faulting their work but be careful they will steal your things and make out like your trying to asking for money or something off them … loads of optunists when a woman brings a van in. Nasty peoples


****
AND AGAIN ! For their reply
YOU GUYS ESTABLISHED FROM 1800s no one care when you steal things from peoples vehicles suprised my wheels was still left on it ..

BEST TURBOS CALLED ME 3 days in a row to take the review down and tried to reply on Google saying I asked for money back for my tools now a different response on here saying I’m asking for my tools back ! DAMN STRAIGHT! I want my tools back everyone review someone leaves this company they try to argue their way out of it just save your self the hassle and keep away vile little people who lie and steal established in 1800s BC.

"Great job!"

They supplied and fitted the hybrid turbocharger for my BMW 330D. Very quick and professional guys as it take just 3 days to complete the job! Highly recommend!