"Cowboys 🤠"

Do not use them under any circumstances!

Gave them a VGT turbo from my dad’s Mitsubishi Canter to refurbish, due to oil leaking from the turbo core into the exhaust which has been blocking the DPF repetitively. I had removed this myself as I am a skilled mechanic.

After around a week, they had still not turned it around, so as my dad needed the vehicle back on the road asap, he phoned them to chase it up and they said it will be ready in an hour to two (conveniently).

Upon inspection of the turbo after collection, I noticed that the compressor wheel had been shot blasted along with the rest of the housing, which is very strange, as when I questioned the guy to ask if they use a brand new cartridge, he said yes we do. I asked why the compressor wheel had been shot blasted then, and he said “because if the old one is good enough then we will use that, bolted to the new core” 😂 what a joker. At this point I also noticed excessive play in the compressor shaft.

I refitted the turbo in the hope that all would be well and I would not have any issues with it due to needing the vehicle back on the road. After correct installation and priming the turbo correctly as you do, I started the vehicle and all seemed well at first. After a minute or two, I lightly revved up the engine and noticed blue smoke from the exhaust housing. It turns out that I hadn’t fully seated the V-Band clamp and was allowing an exhaust blow, however I was shocked to see oil literally DRIPPING from the exhaust flange. I immediately turned the vehicle off and began to disconnect the parts on the exhaust and intake side so I could check the integrity of the turbo. As predicted, there was oil that was leaking from not only the exhaust side of the turbo, but also the intake!

Clearly this was never rebuilt as this should never happen, however it was also a “Friday job” so it didn’t surprise me to be honest as I got fraudulent vibes from the start. As it was “under warranty” I phoned them to tell them I was bringing it back which they were all too happy to accommodate on the phone. When I arrived with the turbo, however, it was a very different reaction. I explained politely what I believed to be the problem with the turbo, and he cut me off while I was speaking and before he had even SEEN the turbo, he was like “NAH. Not the turbo mate. Will be something else because they’re “tested” “, and that we should inspect the breather system 😂. This was an instant red flag for me because he should have taken it to assess it, and then advise on his official diagnosis. I will take this moment to say that all other possibilities of oil in the turbo were firstly considered to give them the benefit of the doubt. This included checking exhaust ports for fresh oil and the breather system, both of which were in tact and completely clean with the exception of a light misting of oil on the breather pipe (as you would expect)

Days passed, and we got a phone call to say there was no problem with it as he originally said - how convenient. I assumed they had found the problem, and just fixed it rather than just admitting liability and act like there was never a problem. When I received the turbo back this time, it was now marked with tamper markings on all the bolts unlike last time, as if they were suggesting I had messed with it. I refitted the turbo and long story short, the exact same thing happened again. In my professional experience, the turbo was the only possible issue as to what could be wrong, so I took it to another specialist for a second opinion. Their findings were that the turbo had never been reconditioned, excessive play on the shaft, and the internals had even started rusting! I noticed that the cartridge was dry when I collected the turbo initially though. This was yet ANOTHER red flag because if it were tested, it would have at least had some sort of residual oil inside the cartridge, but hey what do I know? Maybe it was the BrEaThEr SyStEm after all. I can’t believe they had two attempts at this, too. Jokers.

See you in court guys.

"It was a 759394 Honda crv 2.2 dtec"

It was a 759394 Honda crv 2.2 dtec
Which is now sitting in a different garage costing me more money as the turbocharger was put together very poorly causing whoever to squash the flange gasket which was blowing as soon as car ran I definitely should not of been out in this position costing me further money and stress

"I highly recommend this garage"

I highly recommend this garage, best customer service and prices.

"I warn others to stay away from these…"

I warn others to stay away from these guys. My Turbo rebuild ( May 2020 ) was done and fitted into my Car, now I got under boost problem. Instead of help they demand my turbo back to inspect. The thing is there is no need to remove turbo as it works fine done just 400 miles, and only way is to take out whole engine from engine bay or strip off half of engine to get access to turbo from the top. It isn't quick job and all removed elements must be fitted back using new gaskets.
When my question to these guys was if they done any rebuild to waste gate valve ( little valve on side of turbo responsible for holding gases from turbo boost ) I had received answer : " No, we only sandblasting it when works fine and we aren't doing nothing at all ". This is like a joke, you trust them, you send turbo to be rebuild, you pay ( not cheap quick job ) for work done and they only sand blasting importand element of turbo ?! STAY AWAY FROM THOSE COWBOYS and go to professional guys. I would even if I'd pay double their price. Legal action to follow against those Cowboys as just unable to resolve problem in polite manner with their Manager it's like talking to Brick wall.
Guy who started conversation over emails just went deaf and I need to talk to some kind of their Manager ( she sounds like receptionist ) has no clue about Cars what's so ever. It's like Fawlty Towers movie they do something but comes out like totally mess.
They're too busy to resolve problems they had created themselves. Too lazy to call Client and ask if I want my waste gate to be rebuild too. Now too stubborn to call and offer an sensible solution. Just nightmare.
I offered solution to resolve but the only answer is : " you must send us your turbo back to inspect ". Yes, I'll strip off half of my engine tomorrow especially for you and then ......I'll send you my Garage ( who I trust ) bill for £ 1000 as nobody running proper Garage ( not Fawlty Towers like yours ) works as charity removing Turbos and putting them back for free just because your receptionist wants me to do so.
But let's ask Judge ( small claim Court ) to decide. I'll pay money I need to and will claim everything back from you ( + interest & extra for distress ).
My further respond to BestTurbos respond. If you'll continue your offensive language with me I'll sort out my Van myself and I'll claim money from you.
I think it's better for you to cooperate with me instead of fighting with me. But if you into fighting that's fine and I can respond you legally.
I'm very aware of social media activities against my name and I know law ( data protection act ) and I'd advice you to drop your threats against accusing my name in public unless you want legal claim against you. I won't think even for 2 seconds.
If you can sort it out in polite manner that's fine. If you can't sort it in polite manner that's fine too.
I'd advice you to call me and to talk to me ( in polite manner ). Everything could be sorted but not on your terms but on my terms because you had failed to fully recondition my turbo in May 2020 and you got paid for it. I have receipt and warranty card.
I don't think ( at this moment ) it's turbo failure, more it's turbo boost compression failure and could be caused by waste gate valve. I won't take out old waste gate valve before I have in my hand new one.
As your doubts and your jumping into conclusions that I made just 8 miles a week I want to explain that my Van ( and turbo ) made just ca. 500 miles because M.O.T was done just 20 days ago ( this is checkable online ) , this means Van is on the road for just 20 days and it doesn't matter if you did rebuild it in May 2020. From July 2020 until July 2021 the engine was only working on idle every fortnight for several minutes as Car was on stands as project Car.

"Professional and helpful"

As an experienced mechanic I have found this Company not only professional but also very helpful. I found Chris gave me a lot of information and would certainly use Best Turbos again

"If your a women with no Experience with cars"

Had my partners car done by best turbos last year went there for turbo then was told it needed 4 injectors and a dpf clean the bill was £2.410 on the receipt it stated the work done it stated the car should be service at 6.000 miles or 12 months the car is my partners life line as she’s a car worker and the last 12 months have been so busy for her with covid yesterday on her way to work the turbo blew again it was taken to my local garage to see what the problem was they dated turbo had blown again and 3 of the 4 injectors are leaking when I contacted best turbos they were very funny with me trying to say it’s the car and not there fault today I was phoned by best turbos and told of I didn’t remove my comments they want look at my car in my eyes that’s blackmail as told to go to the standards of fair trading why are these people allowed to do such things please be careful of this company as they are not all they make out to be the reply from them is a joke and now they saying all correspondence threw email would help if they Replied today I forwarded all the information they wanted Receipts for service and receipts from work they did and still no reply I’m getting the car collected tomorrow and taken to a Specialist garage this people just rip people off

"Superb - Saab convertible- smoke issues"

Brilliant service, great advise given and diagnosis was spot on.
Cant say anymore than well done and thanks.

"Great experience"

Great experience. Turbo was as described - sent old turbo back and surcharge was refunded straight away. Even came with a tips sheet to prolong the life of the new turbo. Highly recommend.. don't go anywhere else - seriously.

"Good and fast service.if i will be have…"

Good and fast service.if i will be have problem with my car i come back there

"Top Class Service."

I'm a motor trader & I needed a new turbo for a 2009 1.6 D Mini I bought from auction. Best Turbos price for a new turbo was cheaper than most old second hand turbos listed on ebay. Cost was only £240 plus my old turbo for a new turbo that came with a two year warranty. Very nice & friendly staff & also very helpful with advice re fitting the new unit & what extra little parts to change at the same time. A Week later & I'm back for another turbo for yet another 1.6 D Mini that I again bought in auction. Well recommended.