"Excellent service"

I was looking to buy these bolts for a building project - and was amazed how expensive they were - but then I found them on Tool-net for about half the price I had seen elsewhere. The service was prompt - easy to sort out and efficient. I needed a VAT receipt and on request had it by return of email in a few minutes. I would definitely recommend this to friends - in fact have already done so, and will most certainly be using them again. N H

"very friendly"

I was really satisfied with services. Prices are low, sortiment range is very wide. Goods were delivered without delay in good condition.
JM

"Perfect transaction"

I got very good service and feedback from the company and the goods shipped to Denmark, everything was OK. Pleased to shop at tool-net

"wood chisels"

i will definitely use this company again.I ordered some chisels one day and received them the following afternoon undamaged and for what I think was a very good price.

"Order perfect and ontime"

I ordered the new paslode placement nailer from tool-net.com and was very please with the speed in which it was delivered. I called up a couple of times with questions and found the staff helpful and friendly. I would defo recommend this site and will be using it again in the near future.

"BUYER BEWARE!!!!!!! Don't trust em"

tool-net.co.uk shocking site! Who would pay money for this poor looking and functioning website with a terrible history of troubles and problems other than existing people who have ripped people off for months telling lies and conning!!!!

They were sending out so called SALE info as they were going under trying to grab as much money off people as possible knowing they'd never have the stock and customers would get stiffed.

The so-called new owners don't seem to have their facts correct! SURPRISE?

Company they supposedly bought the website from was not tool net Ltd!

Supplying Company & Registered Address
Fixings Direct Ltd
Unit 2 Stag Trade Park
Longfield Road
Tunbridge Wells
Kent
TN2 3BF
Company No.02616175
VAT No. 587 4330 15

If I purchased from tool-net.co.uk they are responsible for me getting my order not some other company owned by themselves who they are trying to blame for trying to steal money and rob items off my order.

THEY ARE CONNECTED! THEY AT LEAST HAVE A CONNECTING WALL BETWEEN ADDRESSES THEY USED!

"Great value online store"

Tool.net were excellent value on the items I needed and quality was better than I expected. As I wanted further info on products I spoke to customer services who were very helpful.
Steve Hindle

"excellent shop"

the item arrived promptly, they had great customer service, and were very helpful.

"order cancelled- no refund"

I placed an order in April, then cancelled when they could not deliver within the agreed time, They promised to refund my money, it did not happen I have been emailing and phoning for the last 3 months but no response- now I learn why from this site.

"Good but checkered history"

Bought some sealants from Tool-net last week and had to complete sale by phone. Staff seemed helpful enough and took the order but I happened across this site yesterday and got really worried. Thankfully the stuff arrived today and can't fault it. I know I'll be wanting more next week but not if my money's going to disappear like this site seems to suggest is likely so I called them again this afternoon. The man told me the website is under new ownership by a new company since the old one went bust! He said they've bought the site and are trying to start it fresh. They know about the bad press and are going to try to make it work despite it. I'll give them one more try as he answered all my questions and seems legit. Guess I'll soon find out!