"Excellent service throughout"

Excellent choice made going to Mark.
We had a bad kitchen fit 8 yrs aho so we were cautious about choosing again.
From design ideas to fitting I can’t fault the service and the various tradespeople who were involved.
Very competitive and prices all up front with nothing hidden. All trades paid directly by me which made things simple. An excellent company with a personal to touch.

"Try before you buy!"

I have to admit, I was a little sceptical after reading reviews about Riverside!

We had however, been recommended by two of our neighbours so thought we would at least visit and get a feel for the place, and I am so glad that we did!!

From our initial showroom visit with Margaret who helped us choose styles and colours, to Mark bringing our ideas together with the design process creating a visual on his computer, to Lauren in the office who was only too happy to help with any queries that we had.

7 Weeks later works began with Alex removing the existing Kitchen and plastering in-between the Electrician doing his bit, two days later once the plaster was dry the Kitchen was delivered. Ryan the Kitchen fitter arrived and began working straight away barely stopping for the duration of his stay and was an absolute pleasure to have in our home.
Prestige Granite completing the transformation by installing our bright white quartz worktops!

One hiccup - Our cutlery tray was nowhere to be seen, one phone call to the office & two days later it was delivered to us by a gentleman on his way home!

I do wonder how many of the reviews on this page are actually genuine, we couldn't fault this company! And if you are still unsure, ask them to view our Kitchen, you would be more than welcome.

"Fantastic experience with Riverside."

Fantastic experience with Riverside.
Mark designed our kitchen and after my husband had confirmed our build we went from there. Kitchen was fitted over Easter period and nothing was too much trouble. Ryan installed our kitchen and was clean, punctual and his eye to detail is second to none. Thanks so much Riverside, could not recommend enough.

"Please Please Avoid."

Avoid.
Left my elderly parents with doors that have come off in a brand new kitchen. Absolutely disgusted. 2 months and still waiting.
People please don't use them. All they will do is sell. Everything is then contracted out. When things go wrong it's everybody else's fault. Lies lies lies.
Update. They finally sent someone out to fix the door. Took months but better late then never. Even so I would still not recommend. There were many snags with the kitchen that should not have happened in the first place.

"Avoid at all costs"

Avoid at all costs. Spend your hard-earned money elsewhere. Poor quality materials extremely bad installation and zero appliance supplied, even though purchased as part of the deal.
Had to call and pay for a professional kitchen supplier and installer to rectify all the issues, left by these people.
Kick boards loose, bad water leak under the kitchen sink, need I go on?

"Avoid this company"

Mark will give you the Supermarket price plus £200 for a couple of meals. Sales pitch. That is included in your price. Tony will measure up then let you down on agreed dates. Wrong appliances will be delivered
but everybody will blame each other. Phone calls are never answered. John will promise to come and snag your kitchen but that never happens. They lie at the drop of a hat. There is an old saying. "Buyer beware". If heartache is what you are after this is the place for you.

"Poor quality units, kitchen fitting absolutely awful"

Our experience with Riverside Kitchens was a nightmare from start to finish. The design looked great. However, in reality the products are very poor quality, the fitting absolutely awful and the customer service dreadful. They lie constantly - make promises and don't deliver. We have a very expensive kitchen that we will need to replace. The fitting is just awful - the units aren't lined up properly, the doors aren't fitted correctly, the cuts are poor - an absolutely amateur job. The only positive is the Granite that was supplied by Prestige Granite. Don't waste your time, money and energy on this company.

"Don't go there."

My wife was recommended Northwich Kitchens by a lady she cleans for in a flat in Winnington. So we rang them and John promptly came round, Measured up and gave us a price.Tony from the company came round a week later to confirm measurments e.t.c. He said some measurments were wrong and John thought we were using our old oven and microwave into our new kitchen,How stupid was that ! When the plasterer came he was very arragant as he thought he was only going to skim the kitchen and not the dining area also.The electrician Aggy was fantastic also the plumber and the fitter Rob was outstanding and the Granite people were faultless.The fault with the company lies with the people in charge John and Tony who dont communicate with each other when we had to ring and visit the showroom on numerous occasions to finish the job properly by boxing in some pipework which should have been done by the plasterer. We are still waiting for someone to put an air vent in one of the kickboards for the hob.
Overall we would recommend anyone looking for a new kitchen to shop around first and read reviews.

"Riverside fitted my kitchen and my…"

Riverside fitted my kitchen and my granddaughters weeks apart. It was only after a few weeks we realised units wasnt finished properly units hadn't been sealed. Kick boards left loose
Plug left live and covered up. Wouldn't give them any business
They are a waste of time. Stay clear.

"Threatened to be dragged out"

After purchasing some units for an extension that was built they sent the incorrect doors. After nearly two months of promises that I would get a resolution or even a call back I recieved neither.
I spoke to Mark in Warrington and told him I would come to the showroom and perhaps then I could get some resolution to my issue. I was told that I would be "dragged out" if I arrived.

As a customer who has the incorrect doors which is Riversides fault, who has not had a single call back and has wiated for over two months I feel entitled to be frustrated. The considered repsonse from Riverside is to threaten you with physical violence.

If you buy from them and everything goes well you're lucky. God fobid something goes wrong because you'll get little or no follow up or remediation and if you're really angry you're likely to get threatened.

I do not reccomend that you use this company unless you feel lucky.