"An amazing experience all round "

This was my first visit to Sewing Machines UK as I needed a few of my machines serviced. The team are so friendly and knowledgeable. I took in 3 machines and an overlocker. One was a really old machine that was water damaged and they kindly took it in to be recycled. My overlocker was a very cheap model and I had broken it and so they talked me through replacing with a better machine , I purchased a Pfaff Admire 1000 as it is really easy to thread and is a solid machine as I do a lot of heavy fabric making. Part of the purchase was to receive a lesson at the centre and it was completely free and was an amazing session about my new overlocker and I have learnt so much I didn’t know before. I also got a demo of a Brother A65 and Janome HD9 machine whilst I was there as I do want to upgrade later on , so I will definitely be back to get a new machine and also book another lesson with them. The customer support has been outstanding and not something you see much these days , sadly. I would definitely recommend them for sewing machines servicing or buying a new machine. The bonus is there is a little habby section at the unit so I now know where to grab threads and new needles etc when I need them in a rush as most places seem to be closing 😢.

"New Husqvarna sewing machine "

Whilst there were a few hiccups along the way in the end my new machine arrived and I'm very pleased with it.
Holly was very helpful with my phone inquiry, I would happily recommend this company 😊

"17 years as a customer down the drain"

Used this company for years & spent a lot if money with them without any problems at all however, I recently rang due to having a fault on the 2nd machine I’d purchased from them & could not believe how rude the girl was that spoke to me. I had told her I’d tried some of the tips that Tony the owner had given me to release things and she basically laughed at me telling me I obviously didn't have a clue what I was doing. The girl never paused for breath in her reprimanding. When I spoke to the owner a few days later he explained it was his daughter & therefore he stuck by what she told him & that he didnt care how I had been treated. I felt so upset by the owner telling me this that I had no choice but to end doing further business with them as clearly the customer will always be in the wrong.
There lies the problem of employing family I guess, their fabricated versions are more important than your customers you’ve had for years…good luck with that maybe that attitude is hereditary 🤷🏻‍♀️

Before you told me it was your daughter (which I now understand is the reason why she was so comfortable in her abuse) I told you all calls are recorded and offered to let you have a listen to gage this member of staffs behaviour…you refused to listen…I rest my case.

Edit
NEVER have I not paid for work!! If that were the case I would not have been a customer for so long…stick to the truth
This review is fair and accurate
An apology and a promise to do better is what was lacking!

" Amazing service "

Yet again another amazing quick delivery, always a pleasure to chat and shop with them, highly recommend

"Even if a product is delayed"

Even if a product is delayed, they kept me updated on every step.

"Friendly customer service- such a refreshing change. "

After having a horrendous time with Singeroutlet customer services, what a refreshing change to deal with a company that are friendly and helpful.
My machine arrived within 3 days... ( two of which was the weekend) the machine was perfect and just what I wanted.

"Fantastic people"

Fantastic people. Helped me resolve a problem I had created for myself. Exchanged an item without fuss and very quickly. I would highly recommend this company to anyone looking to purchase from them.

"Excellent service "

I decided to get a new sewing machine so ordered on line picked it up next day . Fantastic ranch of machines . I have used them for machine service which was excellent (new machine was an indulgence)

"Excellent service and fast delivery"

Excellent service and fast delivery

"great info on machines"

great info on machines