"Delays, nobody knows whats going on, missing credit etc."

I had made an order online and before it was shipped I called realized one of the items was "F" condition...my fault for not noticing that. However, after the used dept removed the item from the order before it shipped, I never got the credit back for difference on my CC. 2 weeks its been, nobody can tell me when or if I will ever see my missing credit. I had returned another item for an exchange, after 3-4 days of it being returned my item was still "processing". Talked with someone on the online chat, zero help, zero answers. All I got for answers for 3 different issues I was having was "wait longer". So, I waited, called back after a few days, "wait longer", called back, got someone new. They say, oh, xyz is the problem, so if I never kept calling it would have gone on indefinitely. Not sure Im going to be purchasing anything else from Adorama. I have missed 2 weekends of using my camera without answers. Pretty frustrated.

"The worst customer service I've ever experienced"

My order was shipped quickly, however it was incomplete. I only received one box when it should be two. I ordered a desk and cannot assemble it without the second box. The website lists the item still in stock and ready to ship, a simple and fast solution would be to ship a replacement. Instead the burden of proof is placed on the customer, I have provided more than accurate description and photos of the incident from the initial email contact the day I received the order.

Now, one week later I've been told multiple times the case has been escalated, I've been told I would receive a call back the same day twice now and that hasn't happened. Every timeline for further updates passes and I've had to follow up myself and feel largely ignored. I'm offered hollow apologies and stalling responses. No meaningful information or indication that resolution is moving forward. Almost $700 order, shipped incomplete and left in the dark.

I reached out to Nancy who will no doubt reply to this review directly. While she did finally provide more of an update than any previous contact, (and seemingly admidt the fault was theirs, a box wasn't shipped) there still has been no resolution. Entering the weekend it looks like I will not see any resolution for several more days.

Buyer beware, if something goes wrong with your order, prepare for a nightmare.

"poor customer service"

simple, they don't care about customers.

"Thumbs Down for Adorama"

I purchased a tripod and then realized they had two listings for the same item. One was more expensive than the other and I purchased the more expensive one. I tried to get a credit and contacted Customer Service. The online chat service is outsourced and the people cannot help you with your purchase. I called Adorama and they would not help me. They made an excuse that the sales team had left for the day but I was speaking to Customer Service. I sent an email and they made excuses for why the other was less expensive but it is the same tripod. Why couldn’t they credit the difference? They were willing to accept a return and I could buy the less expensive version. This is the third time I had poor dealings with Adorama. Three strikes and they are out. There is a reason they have 2 stars.

"I had a problem with the product"

I had a problem with the product and they helped me rectify the problem. Very friendly and helpful staff.

"Be careful with these people"

Bought a jackson guitar and returned it. Would not issue my credit. Had to place in dispute.

"Scam city here!"

Scam city here!! nuff said!

"Hice una compra el 15/4/22 y el 21/4/22…"

Hice una compra el 15/4/22 y el 21/4/22 una semana despues me dicen que no tienen lo que compre, una falta total con el cliente, muy MALA experiencia
NO RECOMENDABLE

"Bad customer service"

I ordered a graphics card via Newegg through this company. Shipping listed 3-5 business days. After 5 business days of being in processing I inquired about the status and was informed that the company was not working this week due to a jewish holiday.... and told they would not expedite or do anything to compensate.
Your company can take your spring break, but you should be willing to give your customers better treatment when you dont properly advertise your shipping times.

"Adorama's No-Returns Accepted Policy"

I purchased the following item on Adorama's website based on the description and have been told that I can not return this NEW item without selling it back to Adorama at 15-50% less than what I paid. Adorama will NOT let me leave this review on their website.

The Manfrotto Panoramic 4m (13') Background Cover (White) is designed for use with the Manfrotto Panoramic 4m Background support system. (I have the 4m Background Support system and this background does not fit in the support system.) The crease-free material attaches magnetically to the frame. (The material is not crease-free because there is a 13-foot seam in the middle of the background)
Manfrotto Background Cover Features
• Stretches to remove creases
• Ideal for groups
• Great for events (Because of the size, I did not fully unpack the background until arriving at the first event to use this background. Adorama knows that this is not an everyday product, and I would not have an opportunity to fully evaluate the product until the event)

Additionally,
1. I received the item in March of 2022 and attempted to Return it at the beginning of April 2022.
2. I was told the return would not be accepted from Customer Support because in their words, ” I However, we need the original box or the manufacturer's box. Serial number of the box must matched the serial of the item.” ( I have sent photos to Adorama with the serial number on the packaging materials. There was never a manufacturer's box which is common for large cloth backgrounds.)
3. I was told by Customer Support that “this return is way past our return timeframe” I received this in March and attempted a return at the beginning of April.
4. I received this message from Adorama, the day before the attempted return. This is the only item I have recently received from Adorama: "I just wanted to double check everything on your Adorama order." (Why was I asked if I was outside of Adorama's return policy window?)

In my experience, Adorama has a no-return policy and will find more and more reasons to deny customers the ability to return items that have been misrepresented on their website.

I am disappointed because Adorama was my go-to company for photography equipment with over 30 cameras, lenses and supplies purchased. This was my first return experience and it has been so discouraging on how Adorama treats customers with legitimate complaints.

Update: Nancy this is a large cloth background that was sent to me without a manufacturer’s box. I have ordered around 10 backgrounds and have yet to have one delivered in a manufacturer’s box.