"No way to contact for defects"

I ordered hairspray, it came in reg. mail, dented and the sprayer is missing. Their phone message center is full so you
cant leave a message. I would not use this firm. Somehow I ordered this from Walmart and this firm sent it, must be
careful when using Walmart.com

"No Concern for Defective Merchandise after the Sale"

I had called in on 11/17 at 1:13 pm and spoke with Liz. She was checking to see where my replacement hot tub is that was shipped on 10/27/15 that has yet to make it to my house. I purchased this hot tub on 8/15/2015 from who I thought was Walmart as the reviews on it were great. In setting it up we find that it has a defective seam and would not hold air. Went back to walmart they said that a 2nd party had shipped the Intex Inflatable tub and it was VM Innovations. I have had nothing but poor service through your company from the beginning. No return calls from Dylan and Nick, no return call from Liz. Intex itself could care less about the issue as it was “not purchased through their rep” even though it is their product. Walmart will not stand behind it due to it coming from VM Innovations. I would have never spent a $1000 on an inflatable hot tub had I thought I would get this kind of pathetic customer service. I have asked for a replacement and have nothing. I have asked for a refund and have been laughed at and got nothing. I have called, emailed and this is my last step before turning it over to the better business bureau for lack of concern by your company. Never again will I purchase from VM Innovations after my experience and reading your reviews.

I would like an answer as to where in the world is my replacement hot tub?!?

"Dont buy!"

the products are garbage!

"Excellent prices...received item the next day with free shipping!"

I had an excellent experience with VMInnovations.com. I hadn't heard of the company, but the first thing I noticed was their best price on a stroller I had my eye on. I wasn't sure about ordering from them until I had seen that they sold on EBay. I decided to bite the bullet, find a coupon for $5 off/free shipping, and decided to order. I literally received my stroller the next day!!! I got the exact item I ordered, and couldn't believe I had it delivered to my door the next day by FedEx! So pleased with the service AND price. I will definitely order from them again!

"I returned an item in December, it is now March. Still no refund"

As of writing this review I have not received anything back from this seller. The transaction was done on eBay but I unknowingly shipped it back after emails through gmail promised a refund. eBay cannot help me now and it looks like I'm screwed out of 200 bucks!

"they guarantee 2 day delivery and its been almost 7 days,"

I ordered based on good reviews and speedy delivery. I think maybe they should have better drivers, fed ex takes forever to deliver. it looks like it shipped out in 2 days but its been almost a week and still havent seen it. I hope when and if it does arrive that the experience gets better.

"Absolutly Amazing Customer Service & Price - Never treated better."

My wife and I always buy from Amazon, but every now an again I check other sites for better deals. I ordered a pool and a ton of accessories from VMInnovations.

Not only did I get the pool in less than 24 hours from hitting the submit button, but I also got it 10-15% cheaper than Amazon.

1 month later...... A box came in the mail along with a hand written note to the Poserina Family:
" I hope you are enjoying all of your pool equipment this summer. I wanted to give you and your family this gift basket to enjoy and to say Thank You for being a VMInnovations repeat customer."

Inside was a multitude of pool time fun goodies that put a smile on my daughters face from ear to ear.

I cant speak for the other complaints on this board, but I felt a duty to give them a round of applause for standing out of the crowd in a sea of mediocre e-commerce sites.

Customer for life. Thank You VMInnovations!

"Guy likes to report people on eBay, ehh?"

This hypocrite likes to defraud sellers on eBay by reporting them under different user names. Uses fake information & likes to put negative feedback to eliminate his competition. Bunch of morons to sink that low.

"Dishing out plenty Nebraskan cow patties"

I purchased a portable air conditioner on Friday. A tracking number was provided to FEDEX, but the item was never picked up for shipment. The tracking just showed info submitted for 4 days so on Tuesday I called to express my concern and was told it just had not updated to call back tomorrow if it did not. Tody(tomorrow), there was still no information so I called again. I get a message saying they are closed and that hours are from 9am-930pm mon-fri. This is 330pm on Wednesday afternoon, where is everybody. Call again, same thing, and again, same thing. Finally try the extention to recieve payments, to be sure somebody would be there. But no, Same message. Finally I email I get a response on if for some reason it has not ship or cannot ship we will notify you immediately??? Its been 5 days immediately would have been letting me know something now. Finally after getting the email reply I call again, And ........ I get an answer. Explain my situation, they check and say, it looks like it was lost by fedex, we will just refund your payment. You are going to refund my payment now? Without knowing if fedex has it or where it is, or if it will show up tomorrow?? Well, yes. BS alert, BS alert, BS alert. Obvious answer, not given of course. Well we sell on ebay and our website but our system is not good enough to have a real time inventory so we sold too many. ( I did see there were qty 4 available from there ebay store before and after my purchase from there website). I used a $20 off coupon, and of course because mine was the lowest price, I get the screw job. No contact, no replacements, nothing but disappointment and having to start looking all over again!

"The best ordering experience"

I ordered an air mattress. It was quickly shipped, arriving on my doorstep 2 days later. I got email confirmations, shipping confirmations, etc. The air mattress was in perfect condition, although would have preferred that it was put in another box, since it was an air mattress for extra protection, but no big deal, it was OK. I was happy with them and my order.