"CPS Cruise Parking - update"

We recently returned from a P&O Cruise on Britannia and had parking as part of our package. My husband is disabled so we made CPS aware of this before arrival.

On return to the dockside, I was supported in the terminal to load my cases onto my trolley. I was able to push the trolley to the key collection point. One of your stewards asked me to ‘abandon’ the trolley (my husband in his wheelchair is not able to manage it) whilst I collected the car key. I was concerned to leave the trolley unsupervised. However, I collected the key and then asked one of the ‘marshals’ for some assistance to load my cases whilst I helped my husband from his wheelchair into the car. Again I was refused any support with a comment’there are only two of us here’. The man stood and watched me struggle to get everything into the car. We were one of the first passengers off the ship so staff were not busy!

I found the whole experience both disappointing and embarrassing and it was a most unpleasant and unprofessional end to my holiday.

I have pondered whether or not to raise this but felt the need to try to avoid another disabled passenger experiencing similar issues.

I sent this directly to CPS over a week ago but haven’t even had the courtesy of an acknowledgment.

Update
I am delighted to say that I have had a full apology from CPS who have indicated that they have spoken to their duty marshalls and expressed their apologies for the unnecessary distress caused. Thanks to Sarah Moat who took the time to write to us.

"CPS aren’t very helpful"

I’ve used CPS a few times now but the last time I used it was chaos. On the website it says that if the ship comes back to another terminal, your car will be moved. Not so. It’s the second time this has happened and the second time there was a bus to take us back to our car.

When Aurora came back to QEII terminal and the cars were parked at Mayflower, we had a bus and Interlink made out driver park his coach outside arrivals where the Princess passengers were disembarking. It was such a long walk with our luggage to get the cars. A member of staff was quite rude to some people who questioned why the cars weren’t moved.
I had better treatment then stories I read. What about the disabled passengers? I don’t think they had very good treatment either.

CPS isn’t cheap and I’ll think again next time.

"Brilliant company & system"

My husband and I cruised with P&O on Iona recently from Southampton.
We used our onboard credit to pay from meet and greet with CPS as we have done before

I cannot recommend this company and their system highly enough! Yes it was very busy and we had to wait about fifteen minutes before our car was registered and photographed etc but it was so easy and the staff were all so friendly and helpful!!

I can thoroughly recommend booking your car with this company. Yes it may be more expensive than other companies but the convenience outways that if you can afford it

Thankyou again CPS

Anne

"Excellent service from beginning to…"

Excellent service from beginning to end. Parking at Portsmouth Cruise terminal.
Just told them the name/date of our cruise line and they knew how long we needed the space for automatically. Needed assistance due to my husband’s mobility issues, so advised to book a disabled space when booking. This meant that we were met at the door to the terminal building where very helpful staff took our cases from the boot, put on the required luggage tags, gave me a collection ticket for my car and guided us to checkin. On return following our cruise there was a staff member immediately outside the arrivals door who pushed our luggage trolley to the CPS desk where on production of our collection ticket we were given our car keys, and a member of staff took us to our car, which was in a disabled parking bay immediately outside the door of the building; he then put all our luggage into the car for us. All of this excellence++ service undertaken by professional, helpful and very friendly staff. Can’t praise this company enough.