"Usually a great experience with this…"

Usually a great experience with this company, however today upon arriving at the parking lot and realizing I had no cash on me, the driver became angry because he didn’t get a tip. Tips should be appreciated, but not demanded. Very awkward and uncomfortable situation.

"I parked my brand new Toyota Venza for…"

I parked my brand new Toyota Venza for three nights and when I came back to get the car I found that the Catalytic Converter stollen.
I called the office and they told my to fill out application and the representative hung up on my face.
Parking your vehicle there will have a high risk to have some parts stollen from the car.
No supervision and zero customer service.

"I'm giving this rating because of "TONY" the driver"

I'm giving this rating because of "TONY" the driver who took us back to the parking lot. I was so impressed by the service I received during our ride back to the parking lot. I've been parking with you guys for more than 3 years now and have never received such great customer service before. He was very helpful from the time he picked us up until the time he dropped us off. He build rapport, was friendly and even put our bags in my trunk. I was just very satisfied overall from how he was. He should get a promotion and train your staff. He is definitely a keeper. I really hope I see him again when I come back in April. I hope you give him a raise because I'd hate to see him go.

"Website lies about being open 24 hours"

Website states open 24 hours. We arrived at 12:15 am and waited an hour for a shuttle that never came. We had to take a taxi over to the parking space. Another company told us they stop running at midnight. How do they call themselves 24hrs if you can get back. Also no human every picks up the phone for help. Save your money

"DO NOT TRUST YOUR CAR TO Expresso…"

DO NOT TRUST YOUR CAR TO Expresso Parking.

Parked here mid August 2021 for 1 week while on vacation. Came back to find my catalytic converter had been stolen during my stay at Expresso. Filled out the claim form, Attendant said it wasn't their fault, it happens. Told me they don't have cameras and no one patrolling the lot from midnight to 4 every night. Emailed the corporate office, and even called the office. No replies from them.
Don't trust your car to Expresso. You WILL be sorry

"PARK HERE IF YOU WANT YOUR CAR STOLEN."

PARK HERE IF YOU WANT YOUR CAR STOLEN.

I PARKED HERE AT THIS NEWLY OPEN LOT FROM 5/13-5/20 ONLY TO FIND MY SUBARU OUTBACK MISSING WHEN I CAME BACK FROM MY TRIP. I ASKED IF SECURITY CAMERAS WORKED - THEY SAID NO. IT IS A POORLY LIT LOT AND THERE IS A BUSINESS IN THE BACK Of THE LOT THAT USES THEIR ENTRY/EXIT GATES. I ASKED TO TALK TO A MANAGER AND THEY SAID NOT AVAILABLE. THE ATTENDANT CONFESSED THAT HE WAS NOT SURPRISE THAT THE CAR WAS STOLEN.

"I have used Expresso Airport Parking a…"

I have used Expresso Airport Parking a couple of times in the past, and all was well. I recently prepaid for parking, and an family emergency occured, and I needed to cancel my reservation. I called early in morning and was told I had to call back at 10:00am for someone to help me. I called several times, and I even emailed them, and no one answered the phone and their voicemail was full. They never responded to my email, therefore I was charged for parking I never was able to use, or get at least a partial refund on. I will NOT be using Expresso Airport Parking again, nor will I recommend them to anyone. I can't believe how unprofessional they are now.

"With a name like Expresso"

With a name like Expresso, I was expecting a nice complimentary Italian coffee on arrival, but all I got was a parking space....

"Great place, great shuttle service: Bad experience with ATTENDANT"

This place is great for parking and the shuttle service is also great. However, I have run into issues with one of the attendants while checking out. I have been using On Air Parking website to reserve spots as I fly every week from Oakland airport. 6 weeks back, when I first went to the spot I tried to get help from the attendant as to what I should do as I have a reservation from a third party. He said, I should pull a ticket, park and then when I check out, it will be settled. I continued following his said instructions.
That week it went ok while checking out on the following Tuesday.
The following week, it was a different attendant. This person did not ask me any questions, just took my ticket, copied my reservation number and let me go.

Since the week of Dec 4th, I have having to deal with the first attendant and he has been giving me a hard time. On the 8th, he said that my reservation is not visible. Luckily, I had another reservation and that worked (but that was for the week of 11th)

Now on the week of 11th to 14th, the same attendant again said that my reservation does not pop up and I tried to call On Air Parking to resolve it. But it was 8 pm PST and they had closed. However, the attendant found my reservation some how and helped me solve the issue. This attendant told me that I should not mix up reservations, which did not make sense as the reservations are for particular dates. I had tried my best to be patient all this time as no matter what, I had a reservation from a third party which is authorized by this facility. So as far as I give the receipt, I should be free to go.

Today, I had a the same issue again and with the same attendant. He started telling me that my reservation does not pop up. I tried to tell him, in any case I have the receipt, why not just use that. He just would not accept it. I completely lost my cool and did start yelling at him, especially because he asked me to pay the full charge. I ended up pay $47.98, even though I had a reservation paid in full.

In the midst of the argument, this attendant mentioned that if my reservation was good then why did I have to pull a ticket and not scan my reservation. AND this is where I lost my cool even further. Going back 6 weeks - this is the same attendant from whom I tried to get directions onw what I need to do when parking with a reservation. HE WAS THE ONE WHO SAID, PULL A TICKET AND IT WILL BE SETTELED ON THE WAY OUT.

Seriously, I never had to break my head anywhere when I had a reservation. This guy seriously needs some training.

"Lost everything that made Expresso…"

Lost everything that made Expresso Parking great when they moved. Now just a cheap place to park. For years I told everyone how great it was, my last trip I was out in the cold waiting for the shuttle at 4am hoping it did not rain. 😥