"I should have done my research on this company before hand"

UPDATED REVIEW :

I just want to say that this company has a real human being behind it. And because we are human, things happen like sickness, etc.... Matthew the owner of BuyMyPod contacted me and explained that he has been having a bit of bad luck, so to speak. He was in the hospital for awhile as orders piled up, and then after that his merchant is holding something like 14K over his head, so its a real mess for him and he is sincerely trying to catch up and fix everything. I just want to say that I totally understand that these things happen and I really appreciate how he contacted me directly.

He sent me $50, which is $10 more than I was originally quoted for, so he threw in a little extra for the inconvenience.

Good man, good company. I will do business with them again in the future.

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Old Review:


I should have done my research on this company beforehand. I feel like a big idiot for sending my ipod. I hope I don't end up getting ripped off because I am a broke single mother and every penny counts. I sent that ipod so I could get extra money for things that I need for my baby - you know?

I got a message on the 29th of September saying they received my package and were going to notify me after they were done processing. Its been 3 days now and I know for sure that I cleared the icloud and I factory reset it so there shouldn't be any issues trying to get it processed.

I just think its ridiculous that they claim to pay you "fast" but they leave you hanging....

Still waiting.

"Don't Be Too Quick To Judge"

UPDATED 10/3/18

Paid in full 10/3/18 via Apple Pay. Matthew included an extra $20 for my trouble. Would consider using By My Pod again.

ORIGINAL REVIEW

I sent them an iPhone 7+ after receiving an offer of $311 to be credited to my PayPal. Shipped via US Mail with their label, and my parcel entered their system in a timely manner. After waiting the allowed 72 hrs after BMP acknowledged receipt, on 9/27/18 I contacted the owner Matthew by email and he responded in just 35 minutes and said he would sort it out for me. Since then I have not been able to reestablish a conversation either by email or text.

Keep in mind NC has recently been subject to a hurricaine, and there are any number of other reasons there can be delays in dealing with any company, large or small.

I'm cautiously optimistic my case will be resolved soon, and am looking forward to that and assuming everything ends well with my PayPal being credited $311, I will gladly raise my rating and wouldn't rule out using them again. But for now it's gotta be a thumbs down instead of a smile.

"Do not use this company."

BuyMyPod had has my Apple Watch since 9-11-18 and I have not been paid yet. I read some mixed reviews so I decided to take a chance. I’m not happy with their service and would not recommend to anyone. I’m still waiting to see if they pay me or if I need to request my watch back.

"Order not being processed and unable to contact via website"

I sent my iPod in and according to their website it was received 9/12. The website says that they will make payment within 72 hours of receiving the device but it's 9/22 and my status is still "delivered" and not complete. An effort to contact BuyMyPod via phone connected me to an out-of-service phone number. Tried submitting a question regarding the status of my order and I haven't received any emails.

Update; Matt did get back to me regarding this order and rectified the issue so I changed my rating.

"Everything ended up being ok; I'd do business with Matthew again!"

It's been over 2 weeks since I sent in 2 iPhone 6's. Confirmation that they were delivered and nothing to show for it. I've tried emailing every day for about 4 days and nothing. I'm getting very upset and am looking into my legal options for either getting paid or getting my devices returned. Would not recommend at this point. There is no excuse for not reaching out to provide any type of update.

UPDATE: I was able to finally get in touch with Matthew. Very pleasant! As others had mentioned, he was in the hospital and had just gotten out. He was very behind on all of his orders but took the time to sort mine out of the pile. I no longer needed to worry about the status of my shipped devices as Matthew sent compensation via PayPal. Given the unfortunate events in Matthew's life and his ability to bounce back and still provide this service, I've changed my review to 4 stars. Had it not been for the communication gap, I'd have given him a 5. One suggestion would be to offer additional communication after the devices arrive. "We're working on your order", "We're having a bit of a problem with your order but will have it worked out in no time" things like that. It was very stressful sending out what cost me over $2K (when new) and putting my trust in someone else. Had there been some other communication measures put in place, it would have been much less stressful. Overall...THANK YOU Matthew!!! Hope you feel better!!!

"Even with some transaction issues, this company made sure to reach out and communicate with me to fix the situation."

My experience was a little different than most individuals. I had a bulk order and some of the phones had some reset issues. Matthew reached out directly to me and sent the phones back so that I could fix the issue and return. Since not all of the phones were returned, I sent an email requesting payment for the ones the company still had. Matthew again reached out, even while in the hospital, to make sure the funds were sent right away (due to this being a long delay). I believe that Matthew’s business ethics outweigh any issues that we ran into in this transaction, and it’s hard to find a company like that these days!

"No payment"

The company's website says they pay within 24 hours of receiving your device. It has now been 4 weeks since they received my device, I haven't received any communication at all in the last 2 weeks (not even a response to my emails) and I haven't received payment.

Update: only after posting this review did I get a response and payment. I advised the owner to communicate with his customers (we shouldn’t have to send emails for 2 weeks because we’re not receiving responses) and stop guaranteeing payment within 24 hours if they can’t do that. With 4 employees, I would expect at least one person to update me on the situation.

"Owner resolved my problem from his hospital bed!"

Update: After posting the negative review below, I was contacted by the owner of the company from his hospital bed! He explained what happened to cause the check to bounce and paid me cash via Apple Pay. He made me whole for both the sale of the iPod and the bank fee for the bounced check. I now recommend BuyMyPod wholeheartedly with no reservation.

I sent in an iPod and a couple weeks later received a check for $29 which was what I was expecting. However, when I deposited the check in my bank it bounced for "Non Sufficient Funds." So not only am I out the $29 but the bank charges $12 for bounced checks. So, it cost me $12 to "sell" them my iPod.

"Highly recommended!!"

Initially I was skeptical about using this company to sell my 2 iphones as I have never heard of them before but they really came through. They are a small family owned business that is very attentive when it comes to emails and responses. The only thing I would recommend would be better phone support but the promptness of the emails makes up for that. I will do business with them in the future and recommend you sell your electronics to them since they seem to pay a lot more than these other sites I see out there.

"Company advertises that you'll receive…"

Company advertises that you'll receive payment 24hours after they receive your device. 72 hours later I contacted the company and they said my device was not in the condition I stated it was in though I felt it was within the description they provided. The came back with an offer $32 dollars lower than the initial offer. I felt this was a really low ball offer and countered with 1 step down from the initial offer which was $21 lower than the initial. 2 business days later I inquired again and they sent me the payment.