"Dodgy toilets"

We are a property and hospitality company so have lots of maintenance works to do. We recently purchased a VItra wall hung toilet kit from this company via ebay.

The kit is defective in two areas: 1) The toilet leaks from the soil connection/outlet section, there is a small crack in this toilet that in our view was a manufacture defect. The fill valve does not operate and enables the cistern to overfill. This was an urgent job and they have been unhelpful in resolving this asking for several videos/images. We sent the images and had to uninstall the toilet and have now arranged for a new one to be delivered. The stress they have caused is unreal. This job was planned for installation whilst tenants were away. They return on Thursday, we have 24 hours to install this. What is incredible to think is that we sit on the board of a collective of 188 apartments plus several other extensive properties in London . We have a budget over the next 3 years of almost £5 million for maintenance works. This will include bathrooms etc, so not very smart from their perspective.

Will add looking at the other reviews, we are not alone.

"Excellent customer service"

We purchased a bath from Tradetaps last year. It took a few months from delivery to having it fitted and a few months after fitting, we noticed a crack appear on the seam. I contacted Tradetaps who immediately offered a full refund or replacement. We initially asked for a replacement despite there being a 2 month manufacturer delay for stock. After 2 months we were contacted and informed the manufacturer had advised the item was still not available and we were again offered a refund. On this occasion we accepted the refund and negotiated an additional payment towards the cost of removing of the existing bath and fitting of the new bath. Customer services were extremely responsive and helpful and the refund was issued in a timely manner. Due to the customer service I received, I would not hesitate to purchase from here again.

"Customer service is really poor."

Customer service is really poor.

They make little effort to clarify anything when it's unclear and then blank you. Responses seem to be cut and paste

Reading the reviews seems I'm not alone. So glad I didn't buy from them

"Scam artists"

Scam artists. Avoid! Wish I'd seen this page before buying through their ebay!

"Absolutely terrible"

Absolutely terrible. They sent the completely wrong sink waste and beacuse it was opened and had got wet (I didn't notice it was wrong until I'd taken it out) their awful customer services refused a refund or to send the correct one. This was a £6.94 sink waste, so probably cost them near to nothing.
They were in the wrong and refused to help in any way.
Trade Taps you are a disgraceful company, you obviously need the £6.94 more than I do.
Absolute joke of customer services and company.

"Atrocious"

Atrocious, they don't deliver the items you order. I ordered a wall mounted toilet and only received one part of it. When I complained they claimed it had been delivered and sent me proof in the form of forged delivery receipts from FedEx

"Trade Taps - Do they still exist?"

Trade Taps fulfilled my order but have not supplied a VAT invoice. I have emailed a number of times but have never had a response. Now, none of the phone lines seem to work. I have also tried to contact what would appear to be their parent company Dramco Ltd but their lines also are not working. Although the company filled accounts in 2022 I do wonder if they are no longer in operation, so I would strongly advise not to buy from this company.

"AVOID"

AVOID! took 7 days for delivery!

Parts missing out the toilet and still not received the right parts!

Can’t get through by phone!

DISGRACEFUL

"AVOID AVOID AVOID"

AVOID, AVOID, AVOID

Purchased 2 complete toilet sets from this disgraceful company. Advertising stated next day delivery. In the end took 7 days.

This company do not respond to emails. Only when I opened up a case with eBay, that they finally replied to my message and even that reply was rude.

I asked for tracking number and name of delivery company, they refused to provide this!!!

This company gives a bad name to other retailers.

STAY WELL CLEAR!!!

"Gives online retailers a bad name"

Beware bought a shower screen which was faulty and looked like seconds. I contacted customer service to show them a video of the quality. In addition the 2 holes and screws supplied would have made impossible to hold the heavy glass screen onto the bracket. They would not accept it's return so I had no choice but to do the best with it - I had insert 2 more holes and more screws to secure the screen. False economy to save 10 quid or so compared to high street retailer. Give online retailers a bad name - avoid!