"Unfortunately they couldn't resolve the…"

Unfortunately they couldn't resolve the issue with the absence of wi fi connection and, they were trying to dodge from the questions, answering only indirectly. Now, I'm considering switching to EE

"Happy with ClearFibre"

Used WhatsApp for any queries and they responded quickly within working hours. Placed an order and booked the appointment. Engineer JJ came; installation was professional and straightforward. He explained the 5g and 2.4g clearly and left a tidy set up behind. Very pleased with his attendance and would recommend ClearFibre to anyone looking at wifi packages.

"Amazing customer service provided nice…"

Amazing customer service provided nice solution to my current situation

"This issue hasn't been solved."

This issue hasn't been solved.

"Reliable and Affordable Wi-Fi with Excellent Customer Service"

I’m extremely happy with ClearFiber’s home Wi-Fi service. It’s been almost a month since it was installed in our flat. Initially, there was a disruption just two days after installation due to an existing issue with the building’s fiber connection. I raised a complaint, and ClearFiber promptly resolved it by replacing the faulty fiber.

Nathan, from their team, was incredibly helpful in coordinating the engineer’s visit and ensuring the issue was resolved as quickly as possible. Although there was a brief disruption for a few days after installation, I was compensated with 50% off a month’s charge, which I greatly appreciate.

Since the restoration, the Wi-Fi has been working flawlessly. The speed is excellent—always as advertised—and the service is very reasonably priced. I highly recommend ClearFiber to anyone looking for a reliable and affordable home internet connection.

"I have had one of the worst customer…"

I have had one of the worst customer support experiences of my life. I placed my order last Friday, 29/11, and this is a clear fibre area with their router pre-wired. Now, a week later, customer care is saying they need to send an engineer onsite to investigate the problem, and they can't provide me with an estimated time of arrival. It seems that Clear Fibre's customer care only addresses the issue when I follow up. It appears they are not focused on running a successful business with satisfied customers.

"Highly recommend this service efficient…"

Highly recommend this service efficient and courteous thoroughly professional and trustworthy

"Issues resolved quickly"

When first moving in and setting up the Internet I had lots of problems with the connection dropping out. Customer services were amazing and sent me a new router which arrived the next morning. The connection is now absolutely fine and I'm happy with the service I'm receiving.

"Very helpful advisors and get through…"

Very helpful advisors and get through to the Help Centre quickly.

"Network always flickers"

Network always flickers