"Too inconsistent "

I signed up a year ago giving a new name a chance in my area, 1000/1000.

Getting setup there was lack of comms, no clear date of install or service per early reviews, once contacted them things moved, but you shouldn't need to do this as a new customer.

Once connected, first few months everything was pretty good, no interruptions so no complaints really.

Every few months since I'd have a random few hours where the connections dead/gone. I'd be troubleshooting, reboot router, plug cables back in, spending hour or two of my own time - only to be told next day there was an outage or system maintenance.

First time I thought okay, I gave feedback they should have a status page or email if customers are affected, so we are not left in dark and unclear.
Second time, no comms
Third time, no comms

Unfortunately comms is only good when you contact clear fibre, and nothing proactive is done.

In two years before I was with BT, I never had one interruption or outage, I only left as price went up a lot.

I referred people to clear fibre early on, they've had similar issues or outages, I've decided to leave them afyer one year. Shortest I've ever had an ISP and I've been through a fair few.

I'd say 3/5 represents them, and being in the bottom 5 ISPs by rating on trust pilot sadly sounds about right.

"wifi disappears all the time"

wifi disappears all the time. It's unstable

"Fastest setup with no fees"

Fastest setup with no fees, most reasonable prices in the area. Excellent broadband, customer service live chat.

"Good experience"

Good experience

"nice experience."

nice experience.

"Average "

Initial router didn’t work but WhatsApp chat service good and promptly sent replacement. Internet itself is average & struggles when multiple people work from home on calls

"Clearfibre was up and running when I…"

Clearfibre was up and running when I moved into my apartment last week. The 4th. September.

"The service very slow."

The service very slow.

"PROFESSIONAL EFFICIENCY"

The operative who worked on the installation was very efficiently proficient, clean and speedy and Emma was brilliant the following day when I couldn't get some of my programmes. She was patient and so professional to me, an old lady!!!

"Great installation"

Great installation, good communication