"I'm satisfied with the coverage."

I'm satisfied with the coverage.

"Great company to work with"

Great company to do business with, great customers service.

"True Auto Protection handled my claims each and everytime!"

True Auto Protection handled my situations several times without an issue. We even had a Rental Car issue that came up due to Dealership mistake. They handled it and True Auto called me and handled it with The Dealership! Thank You

"Predatory marketing practices"

I received an unsolicited letter from this company, urging me to extend my warranty. The wording used in this letter is purposely chosen to make it seem like their coverage is required and that a warranty from them is urgently needed. Don’t fall for it. This is a tactic to scare you into buying a warranty from them, which will usually be very expensive and/or have poor coverage when you really need it. They are able to get your vehicle’s information from public records, but they have no association with the manufacturer and do NOT actually know if your warranty is expired. Don’t give them your money.

"Basically this company has issues with…"

Basically this company has issues with getting peoples personal information… sending them threaten letters regarding there own vehicles… of which was is and never had been contracted through an by this entity. Too me they appear to be fraudulent, anytime a company sets out to violate individual rights of a consumer… they have stepped over the line. Personal information is private an it’s up to the consumer if an when they wish to be bugged. It’s a violation of privacy rights an quite frankly… I’m thinking about suing.Question… Is business that bad to where… nowadays a company has the write to step outta bounds an disseminate vicious letters threaten a innocent person to call them an give them there personal info… ima answer that QUESTION NO!! Also…I am going to report this fraudulent company to the better business bureau an secondly the FBI. Too all who are reading this review … simply go online an look at all the reviews etc of a negative capacity from these characters. No one wants your services an stop committing fraud by reaching out to the innocent an soliciting business.

"I have a 72 old father who purchased…"

I have a 72 old father who purchased this insurance. When it was time to file a claim they denied it because they said he gave him the wrong mileage. The vehicle had 80,000 miles and the insurance said 83,000, Nevertheless when he spoke to Al (customer service rep) he was very rude, to the point he was yelling. Then transferred to Bob (supervisor). Which never gave the customer the chance to explain or speak. Suggestion for this company to first have compassion for the different types of people you interact with. Take the time to first explain their product to the customer. So they understand. Not just to get the sale! Second do the right thing and have some class about the way you speak to people even if it is the customers mistake. Personally listening to the conversation over the phone and how your customer service was. I would not want to do business with you or even suggest this to anyone else. My dad ended up canceling this service and I pray that we do not have any more issues.

"Scam!!!I got this warranty a year ago…"

Scam!!!I got this warranty a year ago and paid 130.00 month for last year. When I got warranty the guy that sold it to me explained to me that Nissan Altima’s usually have transmission problems. So I bought this warranty when my car was at 98,000 miles . My car was not new when I bought it so I figured this warranty would be extra protection. So at 105,000 miles my car started having issues with getting stuck in gear and not shifting . The check engine light didn’t come on but I still took to dealership and of course got there and it ran fine for them. So I ended up paying the 150.00 diagnostic out of pocket cause They had nothing to go off of and to do the extended warranty they need proof like a code.I got my oil changes regularly so that I kept up with what the warranty said of keeping maintenance up and doing the tune-ups and stuff.The dealership told me I shouldn’t do a transmission flush since it’ll make the transmission go out sooner. They explain to me to bring the car back when there was a code because the extended warranty places need proof. So it took about 6 months before engine light came on. I rushed it in to dealership cause at this point my car is really messing up I would have to stop and turn off and turn on to shift into gear. The dealership calls the warranty place and they want records of it having a transmission flush before they cover anything. Well I purchased this car at 90,000 so I never thought of getting a transmission flush cause I’m sure place I bought it from did that before they sold car to me. It’s a well known dealership I got it from. So know I’m out over 1500 dollars for paying for this extended warranty for a year cause they refuse to cover transmission costs also the second time I went in I ended up having to pay for another diagnostic fee. So know I have to pay 4000 for my transmission to get fixed .The true auto extended warranty company tried putting blame on the Nissan dealership for saying they should’ve changed transmission fluid when I first brought in which would’ve costed me another 200 on top of the 120.00 that I already already paid.What’s the point of having a extended warranty.When I got purchased warranty guy made it sound all simple like any car issues just bring into a shop that you prefer and just pay 100 dollar deductible and your good to go no questions asked. No that is not true !!This company is the biggest crooks . I cancelled my contract and of course they had no problem doing it cause they already got a years worth of free money from me! I will be putting in a complaint to the bbb. This is so wrong to do this to someone. I’m looking at the comments and looks like they have taken advantage of elderly people too.smh

"ITS A SCAM!!"

ITS A SCAM!!! They sold my mom an extended warranty which will end after
60,000 miles. My moms car at the time had 72,000 miles that’s where they get you

"I'm in a complete jam and just wished…"

I'm in a complete jam and just wished the car rental promise was a little better. Basically, I have to find the money, rent the car for the duration mines in the shop and wait to be reimbursed by another company? They're closed all weekend as well as the repair shop, so I'm stuck until Monday when and if the claims department clears me. Other than that they've been pretty worth the investment just wish the process was easier.

"Now that i think about it it doesnt…"

Now that i think about it it doesnt make sense i was tricked into this warranty because it sounded good only payments for 2 years but my car is 2017 mileage 49,000 mi so they say warrenty is good for 5 years OR 49,000 Miles it took 3 years to get 49,000 miles so it more than likely gon take 3 years for another 49,000 ......thats where they get you