"I liked the dynamics of the new…"

I liked the dynamics of the new concepts. I liked the dynamics of the new concepts. However, what I didn't like was the lack of time to study and retain all the information to prepare for the exam.

"I took this course through knowledge…"

I took this course through knowledge academy only to find out that the pass marks with peoplecert on the day had increased to 60%. Whilst this info was on knowledge academy I’d expect more transparency between both parties. The experience on the call was fine, however, the questions pertaining to the course were a lot different to all the mock exams and literature I had read through. To find that the cost of a resit for the exam was £525 as well was disheartening to say the least

"Good tech support"

Great support when there were connectivity problems

"THIS IS A SCAM!!!"

Frankly speaking, PeopleCert is a scam. Do not buy any exam vouchers from them.

I passed the ITIL exam on 28 July 2024 and still waiting for result now (FYI it is now 6 February 2025). While their website mentions it normally takes 2 business days, it takes more than half a year without any progress made. During this half year, i tried to contact PeopleCert multiple times via email, LinkedIn message and 24/7 online CS. They just copy the similar reply message. No one could tell me when i can get the result, since they do have any SLA. Even they said they helped you conduct a review or escalate the case to second level support, don't believe them at all. They wouldn't contact you back. Don't expect they will help you. They will just leave the problem as it.

Now i lose my exam voucher, study time, exam time as well as all the follow up time. NEVER TRUST THIS COMPANY!!!

"An interesting and informative course"

An interesting and informative course, delivered clearly and professionally by Angus. Many thanks.

"The process was clear and easy to follow"

The process was clear and easy to follow with the guided setup (e.g. pre-exam compatibility and setup checks). The proctor was clear and everything ran on time.

"Easy to set up the test"

Easy to set up the test. My proctor was very patient and helped me through the set up.

"Good Experience "

Overall this experience was quite good. The initial signup was easy. The instructions for computer setup and test were simple, clear, and concise. I liked the idea of running a system check well in advance just for piece of mind. The test itself was smooth. The proctor was very friendly and polite. The test setup was easy to navigate.

"Your exam questions are cryptic with…"

Your exam questions are cryptic with the answers as clues - the syllabus and training I have received including sample exam papers, with answers and rationale does not provide sufficient learning methods to pass the exam 1st time - you have to learn this approach for the resit of the exam - which I will achieve from a different source - if I could give you zero stars I would

"passed test"

passed test, yay