"Frame fell apart within 2 years"

Noordi describes Noordi Fjordi as designed to explore nature and as a pram that is focused on the comfort and wellbeing of babies under any weather conditions so parents can enjoy parenting to the fullest. Well…not so much from my personal experience. Buy this pram if you are not planning to use it for more than 2 years as it does break. I live in central London and I have not exactly been trying to climb mountains with this pram. Yet after less than 2 years of using this pram it started to become a bit wobbly. Then, one day whilst I was walking to the shop, one of the welds that holds the metal frame together detached on one side completely.

How a weld can come apart I do not know! I stuck it back together with black tape as it was sharp and unstable, but a couple of weeks later the matching weld holding the metal frame together on the other side came apart too, rendering the frame dangerous and unusable.

I am out of pram because I bought the pram many months before my daughter was born and therefore it is out of warranty. Never did I think that Noordi Fjordi, “the perfect pram for an adventure” will break after 2 years of daily walks in the park. The damage was quite shocking, I have never seen the welds on a metal frame for anything come apart before. Johnston Prams customer services told me that I am out of warranty so there is a charge of £90 to fix the pram. That charge doesn’t guarantee that the problem can be fixed (it obviously can’t as the frame has broken apart). A new frame would be GBP £300. I decided to buy a new pram instead directly from a well known brand that has a better warranty. Now I wish I had just done that in the first place.

"Highly recommend Johnston Prams"

I can highly recommend Johnston Prams. I purchased my travel system from them at the beginning of the year. There have been a couple of issues with some parts of the pram and whenever I have contacted them they have rectified these issues quickly. The manufacturer got the parts sent out promptly to them and they were posted to me within days. The aftersales care from this company has been excellent and I will be purchasing from them again in the future!

"Totally Worth it!"

I didn’t know this website, I was looking for an universal adapter for a concord neo pushchair that fit with Cybex car seats.
When I reached Johnston Prams website I was sceptical because it was not “cheap” adapters so I was afraid they didn’t fit. Once I reach customer support on website they confirmed these adapters were the right ones, and they are!
Perfect fit with a Cybex Cloud Z on a Concord Neo pushchair. Made me save so many €€€ on a new pushchair!
Recommend 200%!

"Fabulous customer service with an older pram"

We have a Jane trider that is now on it's fourth child. Unfortunately we had an issue where the brake cable needed replacing and my husband lost a very small part when he took it apart to do so without which the brakes wouldn't work. I was gutted that we'd have to scrap the pram for the sake of a piece of metal a couple of cm long so contacted Johnstons prams. Not only did they send out a replacement part, they also talked my husband through how to fit it over the phone, and they were really patient with my explanations and delays (I had a baby mid email chain).

It's so refreshing to find a brand that properly supports repair these days and sells items that can be repaired rather than just disposed of. I've been heavily recommending the prams already (they're so well thought out!) and have been so impressed by the customer service too now.

Edited to add it was John I dealt with. Thank you John!

"An excellent service received!"

Originally purchased a Janè pushchair back in 2018 and noticed from the manufacture website they offer a servicing option where they look over the pram and tighten up etc. I opted to do this for second baby and I am so pleased with the outcome. For a very decent price I’ve had the pushchair looked over and even some parts replaced and best of all it was an easy process. I contacted initially via email and was asked to call - there was an issue with the phone lines but a colleague named John called me and dealt with it all over the phone. He offered such an amazing service throughout! I am over the moon with this service and would definitely deal with this company in future! The pushchair was collected the next day and only away for around 5 days before receiving it back by courier. What an excellent service. Helpful and efficient. Thank you!

"Amazing customer service experience…"

Amazing customer service experience from start to finish. Website was extremely helpful and easy to use, easy to work through to find what I needed. Would use again & will be recommending

"Great reliable company"

Great reliable company. Products always last really well and have even managed to use for both my children. Can’t fault them.

"I’ve bought my travel system from…"

I’ve bought my travel system from Johnson’s Prams, was very surprised and happy to receive it next day, couldn’t think of a better service and of a quality pram I’ve purchased 💜

"I ordered a cot mattress earlier this…"

I ordered a cot mattress earlier this year. No issues and arrived in no time. Great service.

"Great experience …"

The experience I had with Johnstons prams was amazing. They answered every query I had before purchase, the item received packaged safely! Couldn’t fault them so far.