"Very disappointed"

Very disappointed! I purchased a pram package for £499.00, the parts which did arrive were beautiful but the car seat was missing. My daughter is currently due and now I'm having to chase up one of the most important parts of my purchase. The car seat is what I need the most! Im so upset and stressed out and have to wait till the 19th as its Easter holidays when my daughter can come at any point. This is NOT how a mum to be should feel just before having a baby and now I will most likely have to purchase one elsewhere and incur more financial costs. I've sent 2 emails with no responses and inspite how pretty the design is i can only think it may have had other parts missing I don't know about and been a risk to use. Unfortunately my family did not feel secure purchasing from this company and have now faced massive stresses just before our daughter arrives.

"Took my money, never delivered a product, didn’t seem to care"

Ordered a pram footmuff and order went through and they took my money no problem.
The item then was out of stock on the website but I received no communication about a delay. Had to chase repeatedly to see if they knew when they’d be getting new stock and my order would be shipped. After over a month I requested a refund as baby is due and I need to purchase an alternative. Had a similar situation with another brand recently whose communication was impeccable so I didn’t mind and knew where i stood. I felt like Johnston had my money so no longer cared.
Refund requested and promised within 1-2 days and now still nothing after a week. I’ve jsut had to chase again not what I need at 8months pregnant.
Customer care is nonchalant at best and no real apology or acknowledgement that this is not acceptable.
Very poor form.

"Bad mechanical connection and bad customer service to support it."

We purchased the Jane Trider 10 Piece Matrix Travel System for almost £1000, hoping to use it for all of our children. Unfortunately, the mechanical connection to the ISOFix broke, we sent it back for them to fix (during the guarantee period), but they said either we flew with it or used it incorrectly, which didn't happen. Now they request that we pay another £150 for them to change it. I would never buy anything from the make again, bad mechanical parts and no customer service to support it.

"Jane Matrix Light 2"

We bought our travel set last year as the first thing for our baby - our choice was the Matrix Light 2. We love it, we traveled all across Europe twice before he turned 6month old. The child seat was a godsend! Now we use the next phase for our strolls in the park and the child seat only in the car. The stand is super easy to open and close, east to store. Probably the basket could be bigger, but it wasn’t important when we were choosing. Generally it is rather bulkier than some others but again we didn’t need a very compact model. The nappy bag that came with the set is a simple, functional bag, nothing special or fancy, a little bit smaller than allowed on flights - practical, it does the job, enough for nappies.
Everyone was stunned how amazing it is. We would buy is al over again! Now we are searching for the next phase child seat, it’s obvious where we are looking!

"Love the buggies and accessories"

Love the buggies and accessories, their simple fold mechanism which doesn't mean taking off the wheels. Gorgeous style and so comfortable for baby. Thank you Jane Uk!

"Loving this"

Love the fact that this tilts as it stops the strain on your back and the Installation with Isofix and top tether, and no need to disconnect the top tether when getting the child in the seat.. Would have been 5 stars if it was in yellow the same as my car

"Love the selection!"

Love the selection!

"Excellent quality car seat"

Excellent quality car seat, a little delayed and I had to chase for information but resolved quickly

"found site very helpfull and love the…"

found site very helpfull and love the fabulouse car seats and just like helpfull friendly advise

"A start product"

Super fast delivery, very good product. Defo recommend