"Brilliant Customer Service"

Absolutely brilliant customer service in replacing our faulty kitchen bins. Super sympathetic and efficient response and speedy delivery. Would give 6 stars if possible!

"Excellent next day delivery service…"

Excellent next day delivery service (additional fee) Items arrived as per website description. Happy with purchase and service. Would recommend

"Paid over the odds for postage"

Paid over the odds for postage. Item received a week later direct from hafele. Could have ordered from there myself and had quicker.

"Their returns policy stinks"

Their returns policy stinks, they supplied faulty goods, then asked me to pay for return postage and wanted to deduct a 25% re stocking fee, this is for faulty goods that they supplied. I am trying to get this sorted out with them now, but they are very difficult to deal with, I will never deal with them again.
UPDATE, they now do not answer the telephone, I do not know if I will ever get a refund.

"Very good service"

Very good service, just one small thing, a note through the door to say its been delivered to a different address 2 houses down from me would be nice, but apart from that great service 👍😊

"Seems to offer good prices but post-sale customer service could be better"

I purchased a Belfast sink and waste from LocksOnline.com. It was of good value (price) and arrived promptly. But, just after the 12 months the waste had perished and no longer usable. Of course, no interest from the seller as 'outside of warranty' and no alternative help offered. I'm just VERY pleased so far that the expensive sink appears to be fairing up as it should.
Disappointed as I think that customer service should be more than the limited words of the Ts &Cs. What is the cost of replacing one small item to keep a customer happy at instead, the risk of upset and bad review. Of course you can't replace all items 'out of warranty' but then, one would hope that not ALL items that you sell are going to fail, surely.....?

"Clear website making selection of part…"

Clear website making selection of part straightforward. Exactly as described. Did the job perfectly. Good service. Kept up to date. Part came in good time.

"Fast and efficient service great…"

Fast and efficient service great quality products. Excellent.

"All locked up"

Good service. No problems.

"Great service."

Great service.