"The guy on the phone was super rude"

The guy on the phone was super rude. Just called to check stock and a quote - but was extremely rude and sounded like he just didn't want to talk to anyone. Says everything I need to know about a company.

"Bad experience"

My experience with GoHardwood was very disappointing.
My goal was to add flooring to my staircase by matching my existing flooring. I wasn't sure about the reference to my existing flooring since it was done by the previous owner of the house.
I ordered this Mohawk stairnose thinking it was my best option after I read the return policy very carefully and was OK with the 30% restocking fee.
The delivery experience was quite bad. I ordered 7 stairnose units and they came in 3 different shipments. One shipment with 4 units, one shipment with 2 units and one shipment with 1 unit.
Each shipment was poorly packaged, the hardwood was moving and not protected by any plastic wrapper or anything. As a matter of fact, UPS left a note saying that one of the shipments arrived with both sides open. Most of the units were damaged enough that the ends couldn't be used and had to be cut.
Anyways, I called the customer service about returning the merchandise and they told me that I couldn't return them because of Mohawk's policy - they don't allow returning "accessories".
This left me very disappointed since it wasn't in the return policy. Only have I known, I probably wouldn't have ordered from this website with blurry return policies. 
The person I had on the phone told me they would reach out to Mohawk's customer service to see what he could do but never got back to me.
My email with someone was left unanswered as well.

"Worked with Jeremy and guided us…"

Worked with Jeremy and guided us through the entire process on selecting the perfect floors. He was very helpful through the whole experience. Thank you

"Thank you for your excellent service"

Thank you for your excellent service. I received my floors today and it is very beautiful. Will definitely be returning for another project.

"Staff was very helpul and professional…"

Staff was very helpul and professional from start to finish. Had to rearrange the the delivery a couple times because of miscommunication from the trucking company. Other than that, everything else turned out phenomenal.

"My carpets shipped very quickly and…"

My carpets shipped very quickly and came within a week. Looking forward to doing more business. Thank you

"Pick your order up yourself!!!"

Ordered porcelain pavers from them. Paid 346 extra for 500lb pallet to be delivered to my curb. They do not deliver directly to your residence beware of this fact . Pick the stuff up yourself if they have it in your area and save yourself the headache.

"Ordered 1700 sq"

Ordered 1700 sq. ft of 3/4 hardwood from Go Hardwood. From ordering the sample to knowing the ship date Jeremy Price has been with me every step of the way! Awesome customer service. Can't wait to see the flooring.

"We renovated our living room with new…"

We renovated our living room with new vinyl floors. Everything turned out beautiful. Looking forward to making another purchase

"We are very happy with our purchase for…"

We are very happy with our purchase for our office. The carpets look great! The staff was very helpful and gave us great price as well. We’ll definitely be ordering again