"Fantastic service "

I ordered a wicker coffin for my Father, the coffin was beautiful, it was really sturdy too, we were all really happy with how lovely it looked.
The Custer service was amazing, Derrick couldn’t have been more helpful and empathetic.
Highly recommend

"During such a difficult time ThinkWillow made this part so easy"

I thought having to purchase a coffin from a company other than the undertaker was going to be complicated. I couldn’t have been more wrong! Chose coffin and paid on their site. They liaised with our funeral directors, and delivery was within 2 days.
The bamboo basket we chose was good quality

"Great product, great service and saved a lot of money"

Easy to navigate website and quick and easy to order. The check the company made with the funeral directors resulted in a larger coffin and when it arrived with a toggle missing, the company were really quick to respond and it was all sorted between the FD and company and I didn't really have to be involved. The product was lovely and I saved a huge amount of money so would definitely recommend.

"Arrived promptly and as described"

Arrived promptly and as described. Great product

"Willow coffin purchase"

Great product promptly delivered

"Derrick is great"

Derrick is great, very transparent and informative.

"Save money by doing this…"

Everything that I ordered was correct and well packaged.
Communication from Derrick was second to none.
Absolutely brilliant service saved me a fortune on a very sad time for us. Thank you and your team at Willow.
I personally don't want to use you again but I'm sure I will you made it very easy.

"BEWARE: False advertising and non-existent customer service"

Following the death of my father, it was important to us that any coffin we chose be as eco-friendly as possible. We also wanted to ensure that any wicker or willow coffin we purchased was made using materials sourced in the UK. We ordered the Stansfield Rounded Light wicker coffin from Think Willow as their website stated "Our English Willow Stanfield coffin is our most environmentally friendly coffin design to date" and "English wicker coffins are extremely strong and weight tested up to 23 stone/146kg". Given the use of "English willow" and "English wicker" used in the product description of this coffin, we believed that the materials were sourced in England. We were therefore surprised when our undertaker contacted us to make us aware of the poor quality construction (it has a cardboard shell and is extremely flimsy) and the fact that this coffin had been sourced and delivered from Ecoffins. Having previous experience of Ecoffins, our undertaker contacted Ecoffins directly who assured him that the materials used in this coffin were NOT sourced in the UK and that the product was only MADE in the UK. We contacted Derrick Grant at Think Willow who assured us that the willow used in construction WAS sourced in the UK - this is untrue and has been confirmed as false by Ecoffins. Derrick Grant from Think Willow then emailed our undertaker and stated that “I'd like to clarify that our website states only that the coffin 'is made' in the UK”. Clearly this statement is untrue. As previously stated, the product description on Think Willow's website clearly uses the terms “English wicker” and “English willow”. Despite complaining directly to Think Willow and Derrick Grant on the 14 April 2024, we have yet to receive an acknowledgement or response to our complaint. Please do not order from this company - their product descriptions are false and they do not respond to complaints. Please also beware that the "The Willow 'Risk-Free' Promise - 100% Satisfaction or your money back" promised on their website is untrue - they have not responded to our request for a refund. This situation has caused great upset, turmoil and confusion for my mother and family at an already devastating time. I am shocked that a company that people turn to at their most vulnerable appears to be willing to mislead grieving consumers in order to sell their products.

"A straightforward ordering route"

A straightforward ordering route, just what I wanted, fast delivery straight to the crematorium. Thank you.

"It doesn't have to be wood!!"

Delivery was good and the cardboard coffin was really what the family wanted so that we could decorate it and found it a cathartic process.