"Wrong casket"

Wrong casket sent to funeral directors; however fortunately the one I ordered was sent promptly. Last time I knew the wrong one they had delivered was still awaiting pickup.

"I found doing it myself a little…"

I found doing it myself a little stressful to do it online as opposed to talking it through with someone even though there was support there if I needed it. If a payment could have been done over the phone it would been a little easier for me. Saying that Think Willow were amazing they were efficient and reliable. We chose a beautiful bamboo coffin and this was delivered directly to the funeral directors. Everyone said how beautiful the coffin was. Just perfect. We would definitely use think willow again.

"Beautiful coffin, lovely kind understanding customer service"

I was expecting the experience of having to choose a coffin at a very sad time to be really hard. Think Willow made it easy and all my interactions with them were so helpful and understanding. I chose a willow coffin my Dad would have loved and his funeral was yesterday. It was wonderful. The coffin looked so beautiful. Thank you Think Willow.

"Order was shipped and delivered very…"

Order was shipped and delivered very quickly, completely straightforward.

"Fast efficient and professional service"

Fast efficient and professional service

"Thank you so much"

Thank you so much. My dads casket was perfect and the service throughout the purchasing process was faultless.

"Derrick and the team were really…"

Derrick and the team were really helpful during the process of us arranging a loved one’s funeral. They replied quickly and also dealt directly with the Funeral Directors, which was incredibly helpful during this time. The choice of coffins on the website was broad and were well priced - it’s a great offering if you do not want to go through the Funeral Directors for this. We ordered the Willow Cromer Wicker coffin. It was beautiful, good quality, and was what we hoped for. Thank you Derrick and team!

"Great service and product"

Very prompt and easy service during an emotional time. Good communication and a lovely product too for a natural burial.

"They were very helpful and kind..."

They were very helpful and kind at such a difficult time. The willow coffin for my Dad was beautiful and delivered to the funeral home directly in a very timely manner, with Think Willow communicating with them directly, as well as keeping us informed at the same time.
I hope it will be a long time until I would even need to think about using their services again, however I greatly recommend to those who are unsure about buying a coffin online.

"Cromer light willow coffin"

The coffin was very pretty, delicate and feminine. We had posies of pink, dark purple and yellow flowers added to the handles and a bouquet on top. I hated the thought of a traditional coffin for mum as it was so final but this one eased the pain of a very difficult day. Thank you.