"Seamless services"

Seamless services

"Very pleased"

I am very pleased with the convenience and availability

"THEY ARE NOT AVAILABLE 24/7"

They said they are available 24/7, I waited 4 hours for no one joins the lobby. Their Customer Service Chat is not available as well. Don't use their services!!!

"Very smooth process"

Very smooth process

"Great"

Great! Love the service ❤️

"Everything good and so fast"

Everything good and so fast. Terrific service.

"I have an account with a Staples…"

I have an account with a Staples location in Virginia. My mail was delivered a week ago and they have not informed the system. I called the managers to complain (Cyril and Jerry) and was told they were too busy and will get to it when they were ready. My mail being updated a week or two weeks after it arrived is disgraceful. I notified corporate tracked the email and saw that they read it and reviewed the evidence but did not response. I had to file with the BBB and State Attorney General Fraud Office because they basically gave me the middle finger. It's been 8 days and the policy is 24 hours. They wrote an empty apology but defended the behavior which indicates why it is allowed. They do not have an issue with the behavior for employees to fear unprofessional or lazy work ethics.

IPostal1 response:
Thanks for your review.

We are sorry for the issues you described.

Our service standards dictate that new mail should be inserted within 24 hours of when it is delivered to your mail center. We work closely with our mail center partners to ensure that these standards of quality and service are maintained.

Our records indicate that you have been in contact with Customer Service, and we have followed-up with your mail center to work with them to resolve your specific case.

We have thousands of satisfied customers using our services. You always have the option to move your digital mailbox to another iPostal1 address. We can make this simple and fast.

Customer Service has reached back out to follow up with you.

Sincerely,
iPostal1

My reply:
I should not have to relocate and endure the inconvenience of notifying a plethora of people to forward mail when you can always fire the bad employee.

"The man who I worked with was kind and…"

The man who I worked with was kind and professional

"Kind"

Kind, friendly, professional and helpful. Made sure that I knew all of my options and went out of her way to make sure that I was satisfied with my experience.

"Excellent Service"

The representative Jaime was professional and prompt. He confirmed what I needed and took care of my issue. It was a pleasure!