"Evie sofa and chair"

Took delivery today of a Sofa and Armchair delighted
with them if took a little longer to arrive than expected.
delivery guys very helpful

"We are absolutely delighted with our…"

We are absolutely delighted with our bed and mattress. The staff were a great help, from the lake branch. Isle of wight. We would recommend them to anyone. Very helpful, polite and patient. We'll done.

"If I could give a 0 I would"

Well this company is just the worst. Just had a phone call to discuss my cancellation. Whatever I said to the lady so would only say that’s not true . We signed a contract. We are liable for cancellation fee. Please do not use. I felt very bullied by this person .If I could give a 0 I would. I feel this company is very deceitful. We ordered 2 sofas in March. We have not received any communication from this company to say where I order was up to. Phoned them only to be told that we would not have a delivery until August. August 19th. Over 6 months. We was not told about the estimated time frame which is 16 to 18 weeks. That was bad enough But now we have to wait a lot longer. So I cancelled them . Only to be told that we would have to pay £400 fee. That was on the Friday. So I went and had a think about it. Phoned back on Monday to be told it was going to be £600 odd . When I told her she said she would go and get some information and call me back. But no call back. So phoned again on Tuesday was answered by the guy I had spoken to on Friday. Only to be told that he never gave me a fee for cancellation. Where would I have got that figure from if he had not said it. I’m now waiting on the company to get the recordings of the conversations. I was also told by the lady that I talk to that this company that was making my sofas well was known for it’s lateness in delivery. Do not use if you don’t want to be waiting forever to get your furniture

"We purchased a 3-seater and 2-seater…"

We purchased a 3-seater and 2-seater settee which arrived 2 weeks ahead of schedule. The showroom staff had been most attentive and patient in our selection of exactly what we required. The delivery men arrived at the agreed time and did an exceptionally good job of delivering and assembly of the settees.( We live in an awkward location in a second floor apartment made worse because of landslides and road closures.) Our whole experience with this company has been totally hassle free and satisfying hence the good score.

"Setting up home on the Isle of Wight…"

Setting up home on the Isle of Wight meant buying new furniture
Solent beds had everything i needed and delivered at the right time for moving in
Made up beds put wardrobes together all with good will
I would recommend them anytime

"Thank you for all the help and…"

Thank you for all the help and accommodation of the delivery and of course the bits that didn’t fit! Was fantastic service from start to finish and we’d highly recommend to friends and family and use the services again.

"Zero stars. Rubbish sofa, rubbish & uncaring customer services"

After writing this review I was contacted by Solent Beds who reconsidered my complaint & have now resolved it. They have collected the sofa & returned the purchase price although we lost the £120 we paid for insurance . A reasonable result.
Original complaint - Bought a sofa for almost £800 less than 6 months ago. Both of the cushions are sagging & we have been told to "dress" that is smooth out the cushions. I have never been told to do that before & we were not told about this when we bought it. The sofa is rubbish as is their customer services department. Do not buy a sofa from these people, you will be disappointed & out of pocket.

"good product"

good product , helpful staff & free delivery

"Had lots of furniture from them"

Had lots of furniture from them. Always good quality and delivered promptly. Would highly recommend

"Excellent Service"

Solent Beds delivered and constructed my bed inside a week of my order. The staff were friendly and helpful. I would definitely use them again without hesitation