"Sceptical"

I accepted a mission about an hour away from my house. I considered it basically a break even project because the pay was significantly lower than what I would usually take. I figured if I tried out one job to get a feel for how they conducting their business maybe I could schedule three or four jobs in the same area to make it worth my travels. I was disappointed with my first mission. I traveled to the site twice and thought I gave them exactly what they wanted. Their instructions were very vague. Four hours of drive time and 1 hr of flying and I don’t think I’m going to get paid. They basically just wanted four pictures from the cardinal view. I kept asking them to explain the cardinal view and no one could. I talked to several different customer service reps and finally after the job canceled he sent me an illustration of what they wanted. A day late and a dollar short. I’m not driving another hour to make such little profit. I wish there was a way to send them a lower resolution pic/video from the job site to get them to approve the shots before you upload. I mean, the objective is to give the customer what they want right? So why not more communication while at the job site. Why chance not getting what you want. You can basically do a perfect job and the client just say Nah! Then you get nothing for your effort! I’m hoping none of my uploaded pics are being used!

"DronePilot Pilots - Stay Away"

DroneBase's customer service and platform has gotten significantly worse over the years for pilots wishing to be a part of their network. Recently, most of the mission I've gotten invitations to have incorrect flight days/times and customer service tends to be slow in their response to these issues. I've had several issues in the past where I go on site to do a mission and they are access issues to take pictures of the property. Overall, this company is not nearly as good as it used to be, as pilots can expect lower pay with much worse help from DroneBase. Payouts are rarely guaranteed after doing a job, as their instructions contradict each other and if you don't interpret them the way they expect you to, they refuse to pay unless you go back on site. In good faith, I can no longer anyway use this platform, due to the risk of not getting paid and the unwillingness of the company to help out its pilots.

"I’ve done almost fifty missions for…"

I’ve done almost fifty missions for them. Their customer service is a complete joke. If you have an issue be prepared to talk to five different employees none of which are on the same page so you’ll have to explain yourself to each one of them. They reschedule without informing you and have very little understanding regarding airspace and regulations. I’ve done several jobs for them that require a reshoot due to clouds etc and they quickly reassign pilots if you don’t respond within a few hours. This means
You don’t get paid for the work you’ve done because they’re so unorganized on their end. Talking to their customer support is like talking with children. Horrible business structure. This is why they keep losing good pilots and clients.

"Always excellent to work with!"

Always excellent to work with!

"As advertised"

As advertised

"I have not had much work from DroneBase…"

I have not had much work from DroneBase this year. I imagine that business has been slow with recent global events. However, as explained in my last review, the few jobs that have been sent to me and declined would not have covered the price of travel for them. I do not want this to scare people away from connecting with DroneBase as I have learned many things about the industry either on the job or through online training. I do wish to receive more jobs in the future so that I may give a better review as that is the only reason I did not give a five star.

"Overall very good"

Overall very good, my only complaint is missions sometimes come at 2 or 3 am and I do not have a chance to accept before they are taken.

"Love you guys"

Love you guys

"I’ve had an excellent experience with…"

I’ve had an excellent experience with Dronebase. Great instructions, training, and very quick pay out! Send me some more jobs!

"The pay for pilots is not fair…"

The pay for pilots is not fair compensation for the jobs requested. I have been flying full time for over 4 years, and have a high skill set. To be honest, the only reason I accept any job from DroneBase, is for practice, I consider the compensation to be a joke. Additionally, the time schedule to upload assets needs to be extended to 24hrs., not 4.

This company has a terrible reputation with legitimate pilots. I am disappointed with DroneBase, as are my peers in the drone industry. Somewhere, this company went off the rails, and it’s unfortunate.